CarBrain Reviews 7,513

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 779 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, quick, and seamless, highlighting the efficiency of the selling process. Many consumers found the staff to be professional, helpful, and responsive, making the overall user experience very positive. The customer service is frequently described as excellent, with many appreciating the clear explanations and support provided throughout the process. Additionally, people were often satisfied with the price offered for their vehicles, noting that it was fair and sometimes higher than other companies. However, some customers reported issues with the price, mentioning instances where the initial offer was significantly reduced upon vehicle inspection. A few people also felt that the company's practices were unsatisfactory and unsympathetic in these situations.

What people talk about most

Service

Clients share positive opinions on service, highlighting the efficiency and ease of the process. Many... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting an easy, simple, and painless process. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism, clear... See more

Price

Reviewers express satisfaction with the prices offered, often finding them fair or even surprisingly high.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up f... See more

Rated 5 out of 5 stars

Selling the old car was a super smooth process. Olvin Mejia helped me getting everything sorted in just single phone call and a bit of negotiation. No back and forth asking managers and waiting for a... See more

Rated 5 out of 5 stars

CarBrain gave me the best price out of all the online auto salvage sites. The process was very simple. Heidi, my point of contact was so helpful and responded immediately to any questions I had. I acc... See more

Rated 5 out of 5 stars

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Than... See more


Company details

  1. Car Dealer

About CarBrain

Written by the company

CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!

We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.

Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at info@carbrain.com. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.

CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I went to 5 different companys to buy…

I went to 5 different companys to buy my beater truck and their offer was nearly double the second best offer i got. Plus they were very kind, easy to deal with, and fast. Heidi was a great help making sure everything went well with the transaction.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Everything about working with Josue and…

Everything about working with Josue and carbrain was easy and pleasurable. They gave me a quote much higher than other places and were patient while I got the gumption to part with my vehicle. They were always friendly, patient, and respectful. If you have a vehicle to sell, I highly recommend carbrain

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold my used car

I recently sold my used car to this company, and the entire process was smooth from start to finish. Communication was clear, the offer was fair, and there were no hidden fees or last-minute surprises. They arrived on time to pick up the vehicle, handled the paperwork efficiently, and made the payment exactly as promised.
I really appreciated how easy and stress-free they made everything. I would definitely recommend them to anyone looking to sell their car quickly and professionally.

February 16, 2026
Rated 5 out of 5 stars

Best price, patient while I got title arranged

I had to sell me old car, but Toyota never sent the lien release after the car was paid off, and I live most of the time out of the country. Car Brain gave the best price, and Midie was patient as I went through the various steps to get the title, which took 5 months. Once I had the title, they picked the car up promptly, handed me a check, and I just had to go online to notify the DMV.

February 6, 2026
Rated 5 out of 5 stars

After searching the website if places…

After searching the website if places to sell or trade my car, I found CarBrain. I read reviews then I checked BBB. I decided to give them a try. I submitted info online and they responded with minutes, Kevin was the one who assisted me throughout entire process. He was Amazing, very professional and very kind. During my nervousness, he assured that they legit. He kept me informed, the more pics rhe better offer. I did everything, was given an offer, I submitted a counter offer because I knew my car was worth it. They accepted, I sent copy of title and license and immediately rhe scheduled pick up was given the next day. They stayed in communication and just as promised, they picked up car next morning with check in hand. Such a smooth transaction. I am still in shock. I HIGHLY recommend them. Kevin deserves a raise just for keeping me calm during the process. I have already started sharing your information with others. Thank you Car Brain for your Awesome and professional services. Love you guys.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding!

Absolutely outstanding!! This process was seamless from initial point of contact to sale. The team was professional and offered me a fair value for my car. Pick up was prompt and payment was in cash. Highly recommend!

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

I recently decided to get rid of my…

I recently decided to get rid of my 2006 Ford with over 250,000 miles on it. It needed more work than it was worth! Car Brain gave me a fair offer as well as offering to pick it up. I wasn't ready to get rid of it, as it had some sentimental value. Car Brain waited until I was ready (it took me a couple of weeks) to part with the car.
The driver that came to pick up the car, which wasn't running at the time, was friendly and very professional.
He paid me in cash, loaded up the vehicle and was on his way. I was happy with the whole transaction.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

The process was very easy and quick

The process was very easy and quick. I might have been able to get a better sales price listing it myself, but then I would have to spend time and trouble dealing with prospective buyers, meeting up for inspections and haggling. This approach was worry free, and the Carbrain representative, Olvin, made sure everything went smoothly.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

Was quick easy and everyone was very nice and helpful gave a really good price for my car

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

First I want to start off by saying the…

First I want to start off by saying the online quote was easy for me overall from the online to speaking with people was very respectful. N gave a very good price for my car. Would i go back to them in the future yes only people I would go back to so I advise 💯 to go to carbrain very nice people..

February 10, 2026
Rated 5 out of 5 stars

Christian from carbrain guided me from…

Christian from carbrain guided me from the start of my appraisal to the end when the vehicle was picked up. The guaranteed $ amount and the smoothest pick up transition as promised was just that. Thanks Christian for being prompt with all of my questions and being honest .

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service . very responsive by text and phone. Abdi was so helpful. Fair price and car was picked up at my House 2 days later. 5 stars!

February 9, 2026

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