Car Care Plan Reviews 9,391

Very prompt service, once I was able to find the correct email address, only found it after having to phone up to complain about not receiving any communication or information. Afterwards my warranty claim went through, paid correctly into my bank account. All good now, thanks everyone.

I reported my issue to my garage who diagnosed and contacted Auto trust on my behalf. The claim was accepted and my repair was carried out quickly.

Arrived on the day booked having rung me before hand to confirm. Worked on the dent in the panel, made an invisible repair, perfectly matched the paint work, polished and detailed the panel to a very high standard- brilliant job.

Warranty application was straight forward.
Guidance provided by yourselves was thorough.
Payment was promptly received on completion of work.
More than happy with the service!

Works completed.. however managed to find other jobs that weren't mentioned on major service 2 weeks prior!

It took 3 attempts to have the work carried out, but happy it is complete

Repair was carried out professionally

Pick up and drop off of the vehicle was good. The job itself was done well and the car was back a day early which was a bonus.

Excellent work undertaken by Adam the technician who is prompt and very professional.

After damaging my alloy wheels and contacting Car Care Plan everything was sorted out very quickly. I’m very pleased with the service I received and would recommend them.

The frustration of having to bring my Kuga into Group1 Ford three times in 6 months for TPMS sensor replacements and with the probability that the fourth TPMS sensor will also need replacing in a couple of months. The issue clearly is known to Ford and Group 1 common sense indicates the four sensors should have been replaced at the same time. I'm not happy with this warranty system

Failed to attend appointment, waited 5 hrs 8am to 1pm for their morning appointment with no contact. Phoned at 1pm and informed technician was off sick and he should have contacted me to advise he was not attending. What kind of system/company is this that a person who is unwell is forced to update the customer. I was re-booked for 3 weeks time, long time to wait, I asked if technician could attend as first job of the day to save me waiting another 5 hours, just being ignored. I DO NOT RECOMMEND THIS COMPANY.

Great experience, easy to do from start to finish with experienced staff. A very good job was done on our car to repair the scratches.

Good job finish perfect very amiable chap would use again

This Company can improve by being truthful rather than consistently perpetuating a lie instigated by the warranty management team and supported by the Complaints team.

On the day the engineer was due to call out to my car I was able to speak with him to get a better idea of what time he would arrive.
He was very pleasant and polite and carried out the work in good time.
The booking process was also straightforward and again, I was able to speak to someone rather than it all be online.

although the repair was minor it was dealt with very quickly and to a high standard on our driveway.

Process easy with a minimum interaction. A grunt from the guy who did the actual work, as I had to change my tyres in the meantime. He still did the work and explained what I needed to know, so very happy overall.

Technician arrived when expected. Polite and very efficient. Lovely job, totally recommend this company.