Carcomms Reviews 239

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Managed to get an appointment that suited me. Young lad called Reece installed front and cameras. He then went through down loading the app and showed me all i needed to know. Very knowledgeable... See more

Rated 5 out of 5 stars

After local research for a hard wired Dash Camera, I found Carcomms very informative, compassionate and respectful. Booked in for fitting at their premises for 3pm. Lady fitter arrived on time and in... See more

Company replied

Rated 5 out of 5 stars

The installer was professional and polite. The price was good. Two other companies said they would not install my dashcam onto my vehicle (Ford Ranger). The cable is well hidden with no damage at all.... See more

Rated 5 out of 5 stars

Pre purchased a NEXTBASE front and rear Dashcam and arranged for CYGNAL to install it. Arrived on site at 8am and after discussing the install with Camilla and Steve, Camilla installed the two camer... See more

Company details

  1. Car Security System Installer

Written by the company

Cygnal Ltd. Professional fitting of Emergency Blue Lighting, Vehicle Tracking, Parking Sensors, Immobilisers, Dash Cams and Reversing Cameras in Durham and the North East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

239 reviews

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Rated 4 out of 5 stars

Good product fitted professionally

Unfortunately I was cancelled on my way to get my immobiliser fitted due to staff illness. However my appointment was quickly rearranged and a lovely and efficient chap called Rhys fitted it even more quickly than expected. He then spent some considerable time with me ensuring I knew how to use it with assurances that I could re contact them if I forgot or had any questions- even pointing out that there were good tutorials online.
Next day I received a certificate of fitting to include in my vehicle's documentation detailing what had been fitted.
I even had a comfy seat and a cuppa while I waited

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great job great enginear

After an enitial cancelation i was booked in for a second appointment to get my dash cam fitted. Second time arround the enginear turned up when they where supposed to and carried out the work. I cant commend the enginear any more highly for their profesionalism with the job keep me updated all through the process and confirming my preference on the location for fitting. the enginear also took the time to confirm and show me how to work the cameras and also after the job cleaned up and removed all waste to the point you couldnt notice any work had been carried out. i would recoment Ctgnal all day long

December 12, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Hi John,

Thank you for sharing your feedback.

We apologise again for having to reschedule your appointment, however due to unforeseen circumstances, the installer was delayed and wasn't able to attend on the day. We try to avoid cancelling jobs, but from time to time this is unfortunately unavoidable.

We have rescheduled your appointment for another date that was suitable for you, but please get in touch if this is now a problem.

Kind regards,
Cygnal

Rated 5 out of 5 stars

perfect

perfect. good advice before sale. great comms. nice and easy process overall. reasonable costs

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Fitting

I ordered a Halo Road Angel for my wife's car, to be fitted at home - using the online 10% discount code. I then thought I should have ordered one for my car. Tried to order online, but the discount was one per customer.
I rang the company, explained the issue, was offered the second camera at the discounted price and charged only one fitting fee for both cars. Thank you!
As for the fitting, the fitter turned up on time, discussed camera positioning, did a very neat and tidy job on the cameras. No fuss, no drama, very happy.
I would certainly recommend this company.

November 27, 2024
Carcomms logo

Reply from Carcomms

Hi Reg,

Thanks for your feedback, we're glad you're happy with the work :)

I am happy to hear that we were able to help with your issue regarding the purchase. I'll pass along your kind review to Kamila, who will be glad to hear that she was very helpful.

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

outstanding. 5 star *****

Got a Halo pro dashcam fitted at my home, then 2 weeks later a ghost 2 immobilser.
The guy (Reece) was brilliant and so pleasant and professional.
The prices were the cheapest I could find too.
5 star *****

December 9, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Good afternoon,

Thank you for your feedback, we're glad you're happy with the work :)

I'll pass along your kind review to Reece who will be happy to hear this.

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent price and very easy to arrange a suitable installation date.
Nice to deal with a company that actually answers the phone!

December 3, 2024
Carcomms logo

Reply from Carcomms

Good afternoon Hazel,

Thank you for your review, we really appreciate your feedback.

Please keep us in mind for any future work you might require :)

Thanks,
The Cygnal Team

Rated 5 out of 5 stars

From inquiry to completion of job ,I…

From inquiry to completion of job ,I was dealt with in a kind,and efficient way. The fitting of my wolfbox mirror camera was done by a very efficient and nice man, who dealt with my questions , and nothing seemed a problem to him. I want to thank this company, and would use them again. I wish them all a very happy Christmas, and a very happy new year.

November 27, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Hi John,

Thanks for your feedback, we're glad you're happy with the work :)

I'll pass along your kind review to Steve who installed your camera.

We look forward to helping you in the future.

Have a lovely Christmas and happy new year.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Reasonable price

Reasonable price, very knowledgeable,

November 27, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Hi Tony,

Thank you, we really appreciate your feedback :)

Glad you're happy with the service!

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Easy booking process

Easy booking process, kind and knowledgeable fitter.
Would use again

November 18, 2024
Unprompted review
Carcomms logo

Reply from Carcomms

Hi Ze,

Thanks for your feedback, we're glad you're happy with the work :)

I'll pass along your kind review to the engineer.

Please keep us in mind for any future work you might need.

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Ghost 2 immobiliser

I had a ghost 2 immobiliser fitted to my GR Yaris at home. All went smoothly from ordering on the website, getting my fitting date/time and then the fitting itself.
I’d have no hesitation using them again.
Thanks
Dave

November 15, 2024
Carcomms logo

Reply from Carcomms

Hi Dave,

Thank you, we really appreciate your feedback :)

I'll pass your kind words onto the team.

Glad you're happy with the service!

Thank you,
The Cygnal Team

Rated 5 out of 5 stars

Very reliable very professional and…

Very reliable very professional and excellent service from a very polite person

October 25, 2024
Carcomms logo

Reply from Carcomms

Hi Mr Covell,

Thank you, we really appreciate your feedback :)

Glad you're happy with the service! I will pass your kind words across to the engineer.

Thank you,
The Cygnal Team

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