CarCostCanada Reviews 785

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

useless information. This is a sales tool for dealers made to look like a tool for buyers. follow the money!

Rated 1 out of 5 stars

I thought motormouth car reviews on YouTube was decent and fell for his pitch about better deal using his promo code at Carcostcanada get a new car at dealer invoice pricing. I am totally scammed. The... See more

Rated 1 out of 5 stars

Useless information. Looking to buy a ford mustang gt premium and its telling me that an msrp vehicle of 64 grand cost the dealership 58 grand and yet the same dealership and all other dealerships sel... See more

Company replied

Rated 1 out of 5 stars

(1) I'm not a member. I just tried the intro' car cost data complimentary quotation on a new car. (2) All I received for my first search was the dealer's car cost/price set by Toyota Canada. I e... See more

Company replied

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Sign up and get free dealer invoice price reports. Save big on your next new car. Call us at 1.866.453.6995. In business since 1999, CarCostCanada® has helped over 400,000 Canadians save money while purchasing or leasing a new car. Its Better than Free®.


Contact info

1.2

Bad

TrustScore 1 out of 5

785 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Price was higher that dealer quoted!!

February 24, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you very much for your feedback! We are disappointed to hear that you were not completely satisfied with our services. With that being said, we would be happy to reach out to you to further discuss your review. One of our member support agents will be reaching out to you soon

Rated 4 out of 5 stars

Only gave 4 stars, but great site

Only gave 4 stars, cause I didn't by a car, but site was easy to manoeuvre, and understand. If prices are what they are posted it's a amazing savings

February 24, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

We appreciate you taking the time to provide us with your thoughts. When you do decide to make your purchase, please do not hesitate to contact us! We would be very happy to help if you require any assistance or advice prior to visiting the dealership!

Rated 4 out of 5 stars

Good but no substitute for negotiating.

Great info. Gave us a good starting point for negotiating.

The fact that CarCostCanada gave us a referral to a dealer quite far away seemed frustrating at first, but it enabled us to make an even better deal at our local dealer!

February 23, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you for your review! We do apologize for providing you with a dealer that ended up being too far for you but nonetheless, very happy to hear that you were able to get such a good deal on your brand new vehicle. Enjoy your new ride!

Rated 4 out of 5 stars

Good starting point for negotiations…

Good starting point for negotiations with the Car Cost dealer's invoice price.

February 23, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

We are happy to hear that the information we provide was able to give you insight for the negotiation process. We always want our members to be armed with all of the information they need to feel confident when visiting a dealership, which is our main purpose of providing the actual invoice cost - thank you for sharing your thoughts!

Rated 1 out of 5 stars

Totally useless

Totally useless! Just another way for yous to collect personal information. You claim some "special" pricing, yet there is ABSOLUTELY nothing special about them!

February 23, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you for taking the time out to share your thoughts with us regarding our services. Here at CarCostCanada, we provide our members with the invoice cost on a wide range of vehicles from multiple manufacturers, to ensure you are getting the best deal. Our purpose is to provide our members with the best price possible, which is why we give our members access to the invoice price (dealer cost). Our goal is to arm our members with all of the information necessary that can and will be beneficial to them while in the process of making such a big purchase. In regards to the collection of your information upon sign up, I would like to assure you that this is only for the purpose of providing you with a dealership in and around your area, who is partnered with us for your convenience. We want to contribute to making this process as smooth and hassle-free as possible for our members.

Rated 2 out of 5 stars

the prices the some which are on…

the prices the some which are on dealers w/sites

February 23, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you very much for taking the time to provide us with your thoughts! Here at CarCostCanada, pricing accuracy plays a major role in our services. Pricing available on dealer sites only go as far as the MSRP which is available to everyone. CarCostCanada provides it's members with access to the dealer cost (what the dealer paid for the vehicle) to contribute to getting a good deal at the best price possible on a brand new vehicle. I looked up your account history and we noticed that you have not built any reports, which is the only way that you are able to view the invoice price. There also has not been any contact between you and our member support team and we find your feedback to be very important. We would be happy to further discuss this with you. Someone will be reaching out to you shortly.

Rated 5 out of 5 stars

so far got a call to go over the…

so far got a call to go over the pricing and other items of interest to get a purchase going ... no decision yet

February 22, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you for your 5 Star Rating and your update! When you are ready and if you require any assistance at all, please do not hesitate to contact us

Rated 4 out of 5 stars

It's great to get a good price for a…

It's great to get a good price for a car, however, it is not possible to get a complete configuration of the car we would like.
Per say, Honda Passport, unable to specify Towing kit for 5000 lbs.
Thanks.

February 20, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Hi there and thank you for your wonderful feedback! Member feedback is very crucial to us especially in instances like this. We always work to improve our services so our members bringing any information to our attention is very important! We will definitely bring this to the attention of the correct department and work to have this resolved. Thank you again for your wonderful feedback and if you have any questions or concerns, please feel free to reach out to us as we would be happy to assist further!

Rated 1 out of 5 stars

Site is a scam

Site is a scam, asks you to hand over personal details before giving out any information.

February 20, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

We appreciate you taking the time to provide us your review. Those who sign up to use our service are usually in the market to buying a brand new vehicle. Once they become member's, they are looking for as much assistance as possible to ensure that they are getting the best price available. Our dealer referral feature has been put in place for people to be able to have a hassle-free buying experience. We want to assure you, these dealers only reach out to provide assistance as shopping for a brand new vehicle can be overwhelming and at times, stressful. In the “How it Works” portion of our website, we state “One of our hand-selected professional dealerships will provide you with the Best Price and a wonderful buying experience. You may receive a free dealer referral from one of CarCostCanada’s handpicked professional new car dealership network – they will assist you with factory rebate and incentive explanations”. Although the dealer referral feature is beneficial, we do understand that there are also members who would rather make initial dealer contact on their own. We have other options suitable for these members. Our member support team would love to get into contact with you to discuss this further. Someone will reach out to you soon.

Rated 5 out of 5 stars

Was a great experience

Was a great experience! Everything very transparent and helped me get in touch with the dealership/sales team that eventually sold me the car I was looking for. Would absolutely go through CarCostCanada again for my next car!

February 19, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Edward, thank you for your review! Our dealer referral feature is put in place to make the buying process for our members simple and hassle-free. These dealers are hand-picked specially by us, to assist you and get you the best price possible on your new vehicle purchase. We are glad you had a wonderful experience with a recommended dealer and that you do plan to use our services again in the future! Please keep in mind, if you require any assistance from us at all, do not hesitate to reach out as we have a team of member support agents who would be happy to assist you! Thanks again

Rated 5 out of 5 stars

Dealers Will Respond!

It looked like the dealers are responding to them. Get the most important figure here, then do your math based on your budget and wants. Great site!

February 19, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

We are very pleased to hear that you were able to take advantage of our recommended dealer feature! Thank you for your feedback

Rated 2 out of 5 stars

Was expecting to see actual invoice…

Was expecting to see actual invoice prices, but they weren't accurate at all. I guess most people who have used the service don't have any experience in the automotive industry. The CCC app is really just a Lead Generator, which was disappointing.

February 19, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you sharing your thoughts with us! We are disappointed to hear of your dissatisfaction with our service. CarCostCanada, is in fact the very first company that provides dealer invoice pricing to it’s members. The prices we include in our reports come directly from the manufacturer itself. All of the pricing displayed via our website are current and updated. Each manufacturer tends to update their rates, programs and incentives monthly. This is why we have a wonderful data team put in place here to ensure that all pricing information is updated and accurate on a monthly basis. There are instances where there may be a change in price, rate or incentive within that month. We are made aware, and proceed to make the appropriate adjustments on our end as well. With that being said, our mission at CarCostCanada is to arm members with every piece of information they need to walk into the dealership with to ensure they are getting the best price possible, Our service is built around letting members know exactly what the dealer cost is. The invoice price we provide is in fact 100% accurate. I took a look at your history and I noticed there hasn’t been any contact between you and our member support team. We would be happy to reach out to you to further discuss this matter and provide any assistance or clarification necessary. One of our member support agents will be contacting you soon. Thanks again for your feedback

Rated 4 out of 5 stars

helpful cost info

helpful cost info. provided

February 18, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

We appreciate you sharing your thoughts with us!

Rated 5 out of 5 stars

I will sure use it when I rent or buy a…

I will sure use it when I rent or buy a new car

Thank you

February 18, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you for being a loyal CarCostCanada member. It pleases us to hear that you plan to use our service on your next new vehicle purchase!

Rated 5 out of 5 stars

Excellent information but manufacturers…

Excellent information but manufacturers are changing ways they compensate a dealer so just having invoice pricing is no longer sufficient to understand a dealers actual cost per vehicle. Marketing funds rebates and sales target attainment bonuses etc need to be disclosed

February 18, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Ted, thank you for sharing your thoughts with us! Your feedback is wonderful. Glad to hear that you found the information we provide to be useful while searching for the perfect new vehicle for you!

Rated 5 out of 5 stars

Great service

Been a customer in the past and this is a very useful process to include when making the second largest purchases most people make

February 16, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Greg, thank you for your wonderful review and for being a loyal member. We are pleased to hear that you continue to find the services that CarCostCanada provides to be useful!

Rated 1 out of 5 stars

This is not a legit site

This is not a legit site. You are tricking people to get information for a sales call. Shame shame.
At least be honest about it

February 15, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

Thank you for your feedback. We are sorry to hear that you are disappointed in our services, specifically our recommended dealer feature. Our dealer referral feature is absolutely FREE. We have put this feature in place for the purpose of providing a hassle-free buying experience for our members. These trusted dealers are selected to ensure our members have a wonderful experience while searching and purchasing. We also understand that there are folks who would prefer to start the research process without having a dealer contact them. We do have options available for those individuals. I noticed that there hasn't been contact between you and our support team. I would be happy to reach out to you to further discuss options that you may be interested in. I will be reaching out to you soon. Thanks again

Rated 5 out of 5 stars

The site I cannot buy a new car without

This site provided me with crucial information to purchase my new car. The sales rep. instantly recognize CarCost and granted me a reputable discount. Everything then just fall in place with ease.

February 14, 2019
Unprompted review
CarCostCanada logo

Reply from CarCostCanada

We are happy to hear of your satisfaction with our services. We are very glad that your dealer experience was wonderful and that you were able to save which is exactly what our reports intend to do, provide savings for our members. Thank you for being a loyal CarCostCanada member and enjoy your new vehicle!

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