Paul was an absolute star, he explained why we was having problems and how the new authenticator system worked. He worked out a solution to our problem, and stayed with us step by step to chec... See more
Company replied
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Excellent service once again, I have been with Card Saver for a number of years now and this last interaction (renewing my contract) has again shown why I have stayed with them. The sales staff are... See more
Company replied
Jamie has strong process knowledge and has been very supportive throughout. From the very beginning, he took ownership of my application and consistently helped me whenever I had doubts. He not only s... See more
Company replied
The team at card saver has been able to reassess our requirements and get a good price on terminal rental and processing fees. I guess this makes us feel like valued clients as we were nearing ren... See more
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Company details
Contact info
Poolfoot Farm, Butts Road, FY5 4HX, Blackpool, United Kingdom
- 0344 2938 850
- trustpilot@card-saver.co.uk
- card-saver.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Thanks to Paul, the problem was dealt with very efficiently…
Although being unable to use the terminal was inconvenient, the problem was dealt with by Paul very efficiently. He did phone and check that the problem was being dealt with and we were able to sort out something else at the same time.
February 21, 2025
Reply from Card Saver
Thank you for your feedback! We understand that being unable to use the terminal was inconvenient, and we appreciate your patience. We're glad to hear that Paul was able to assist you efficiently and check in to ensure everything was resolved. If you ever need further support, please don't hesitate to reach out—we’re always happy to help!
10/10 fantastic service..helped me sort…
10/10 fantastic service..helped me sort my terminal technical issue..
February 17, 2025
Reply from Card Saver
Thank you for your fantastic review! We're thrilled to hear that you had a 10/10 experience and that we could assist you with your terminal technical issue. If you ever need further support, we're always here to help!
Excellent service
Both Sean Clancy and Jamie Cleary were extremely helpful and pleasant to deal with. Sean was very helpful and patient guiding me through the technical side. Would recommend them 100%.
February 17, 2025
Unprompted review
Reply from Card Saver
Thank you so much for your kind words! We're thrilled to hear that Sean and Jamie provided you with such helpful and pleasant service. We truly appreciate your recommendation and look forward to assisting you again in the future!
I was impressed by the service offered…
I was impressed by the service offered by Card Saver, I found my service was helpful and friendly.
They guided me through the transition of new machine and change of acquiring bank very helpfully.
Nice to talk to a human being! Thanks Paul
February 11, 2025
Reply from Card Saver
Thank you for your kind words! We're so glad to hear that you had a positive experience with Card Saver and that Paul was able to guide you through the transition smoothly. We always strive to provide helpful and friendly service! If you ever need any further assistance, we're always here to help!
AVOID ! CARD SAVER LTD
Used Card Saver Ltd for my business card terminal for several years , then I sold my business in early 2024 , even though I informed them in late 2023 of the changes it became impossible to get any response, the telephone customer service number you will find doesn't exist! If they do respond to emails after raising complaints they never respond back with an outcome, the website chat is just a robot that doesn't understand your enquiry. The financial ombudsman won't be able to help as Card Saver are no longer regulated by FCA . This month , so 1year and 6 months on they have sent an email saying they are terminating my contract and I have 7 days to pay Card machine termination fee of over £700 . Even though I've tried communicating with them since Oct 2023, and no transactions have gone through that card machine.
I've paid it to make it all go away , they have robbed me of my hard earned money.
February 5, 2025
Unprompted review
Need the help of Card Saver customer…
Needed the help of Card Saver customer service team, solved my issue really quickly. The representive is a real asset to Card Saver. Well done
February 5, 2025
Unprompted review
Reply from Card Saver
Thank you for your kind words! We're delighted to hear that our customer service team was able to assist you quickly and efficiently. We truly value our team members, and it's great to know their efforts are making a positive impact. If you ever need anything else, we're always here to help!
Business appertize sandwich bar
Business appertize sandwich bar
Informed card saver I'm selling my Business
Been with card saver for many years
Hit with several hundred pounds of early termination fees even though I'm selling Business with contracts to prove this which is wrong.
Rung up and pressured me to pay today and they'll discount £100 or waive the fee if I persuade the new owner to go with them.
Unbelievably morally and ethically disgusting.
Do not be taken in by this company. Never ever use them, they won't be seeing a penny from me, nor will I be recommending them to anyone else or using them again for any future business ventures.
February 4, 2025
Unprompted review
Reply from Card Saver
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience and appreciate the opportunity to clarify our approach.
In the merchant services industry, it is common practice for termination fees to apply when a contract ends early. However, as a goodwill gesture, we often offer to waive these fees if the new business owner signs up with us, even though they are not continuing the original contract—particularly in cases involving sole traders, where contracts are not transferable.
Our aim is always to provide cost-effective solutions during business transitions, and we regret if this was not communicated as clearly as it could have been. If you would like to discuss your concerns further, please don’t hesitate to reach out, and we’d be happy to assist you.
Easily handled and fixed
February 3, 2025
Reply from Card Saver
Thank you for your review! We're glad to hear that your query was easily handled and fixed. We strive to provide efficient and helpful support, and your feedback confirms we're on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
Efficient and fast
Efficient and fast. Explains everything. Very polite
February 3, 2025
Unprompted review
Reply from Card Saver
Thank you for your wonderful review! We're thrilled to hear that you found our service efficient, fast, and informative—and that our team was very polite. Your feedback is incredibly encouraging and motivates us. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for your support!
Spoke with a gentleman named Paul who…
Spoke with a gentleman named Paul who was very helpful and above all, very polite. My experience was great.
January 31, 2025
Reply from Card Saver
Thank you for your wonderful feedback! We're delighted to hear that Paul was helpful and polite during your experience. Providing excellent service is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need assistance again, don't hesitate to reach out!
extremely helpful
Your customer services was extremely helpful and followed my query until it was amended .
January 30, 2025
Reply from Card Saver
Thank you for your wonderful feedback! We're glad to hear that our team was able to assist you and ensure your query was resolved. Providing excellent service is our top priority, and we’re always here if you need anything in the future!
Very professional approach to the…
Very professional approach to the customer. Sean was very patient even when I didn't have time to take a call from him ;-)
Very helpful at every stage of the application. Highly recommended.
January 30, 2025
Reply from Card Saver
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience and that Sean’s patience and professionalism stood out to you. We know how busy things can get, so we truly appreciate your time throughout the process. If you ever need any assistance in the future, we’re always here to help. Thanks again for your recommendation!
Incredible customer service
Simon and Jayme were absolutely fantastic, constant communication which made the whole process a breeze! They both went above and beyond to make sure the funds were available as soon as possible! 10/10 would recommend!
January 23, 2025
Unprompted review
Reply from Card Saver
Thank you so much for your wonderful feedback! We're thrilled to hear that Simon and Jayme provided such an exceptional experience for you. Maintaining constant communication and ensuring a smooth process is always our goal, and we're glad they exceeded your expectations. Your recommendation means the world to us—thank you!
10 out of 10 for Paul.
This 5 Star rating is only for Paul (customer service rep and delegated personal concierge). Paul helped our business regarding our card facilities and offered a high level of care and attention. We would advise Card Savers' upper management team to promote Paul into their ranks and dispose all the other dead wood. This individual is the only reason that we stayed with cardsaver. Thank you Paul.
January 16, 2025
Reply from Card Saver
Thank you for your thoughtful review and for highlighting the outstanding service provided by Paul. We’re thrilled to hear he was able to assist your business with such care and attention, and your recognition of his dedication and expertise truly means a lot to us.
Paul consistently goes above and beyond for our customers, and it’s wonderful to see his efforts making such a positive impact. We’re fortunate to have him on our team and will be sure to share your kind words with both Paul and our management team.
Your feedback about your overall experience is important to us, and we are committed to ensuring that every interaction with Card Saver reflects the high standards Paul exemplifies.
Thank you for staying with us, and please don’t hesitate to reach out if there’s anything else we can do to assist you.
Reply from Card Saver
Thank you for your kind words! We're thrilled to hear that you found our assistance helpful and are pleased with the rates we provided. Your satisfaction is our priority, and we're always here to ensure you receive the best possible service and value. If there's anything else we can assist you with, please don't hesitate to reach out!
Reply from Card Saver
Thank you for your kind words! We're thrilled to hear that Paul was able to assist you. We'll be sure to pass along your feedback! If there's anything else we can do for you, please don't hesitate to reach out!
Efficient Staff
Very helpful, sorted my issues promptly. Regular contact throughout
December 19, 2024
Reply from Card Saver
Thank you for your kind review! We're thrilled to hear that our team was able to resolve your issues promptly and maintain regular contact throughout the process. Providing efficient and attentive service is our top priority, and it's great to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out!
Paul was very helpful and polite with…
Paul was very helpful and polite with no nonsense and effective outcome
December 10, 2024
Reply from Card Saver
Thank you for your feedback! We're thrilled to hear that Paul was helpful, polite, and provided an effective, no-nonsense solution. We take pride in having team members like Paul who are committed to delivering excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Card Saver
Thank you for your feedback! We're glad to hear you appreciated our communication. If there’s anything more we can do to assist you or improve your experience, please don’t hesitate to let us know. We’re always here to help!
Shockingly bad stay away from these…
Shockingly bad stay away or you will regret it
Miss sold me a 1 year deal with a 5
December 2, 2024
Unprompted review
Reply from Card Saver
We are truly sorry to hear about your negative experience, and we take feedback like this very seriously. We understand that contractual terms can sometimes cause confusion, and we aim to be as transparent as possible in all our agreements.
We would like to investigate this matter further to ensure that any misunderstandings are clarified, and any concerns you have are addressed. Please reach out to our customer service team and we will be happy to review your contract details and discuss potential solutions.
Thank you for bringing this to our attention, and we hope to resolve this for you as soon as possible.
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