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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally find the user experience positive, highlighting the ease of navigation and the straightforward process of purchasing gift cards. Many appreciate the instant delivery of digital gift cards and the wide range of options available, making it a convenient solution for various occasions. However, some people were dissatisfied with their order experience, citing issues with gift cards not being received or being delayed, despite immediate charges to their accounts. There are also concerns regarding payment, specifically hidden activation fees for certain gift cards that only appear at checkout, and the absence of PayPal as a payment option. Additionally, some reviewers found the process of redeeming and using the gift cards to be unnecessarily complicated.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers find gift cards easy to purchase and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the ease of card purchase, selection of... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise the platform as great, easy to... See more

Payment

Customers had ambiguous experiences with payment. While some found the purchase process easy and... See more

Order

Customers consistently express frustration and dissatisfaction with the order process. Many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I first received gift message I thought it was a scam. I couldn't easily tell if this was legitimate. Took a bit to track down who sent it. Once verified it was legitimate. I could easily selec... See more

Rated 4 out of 5 stars

I’ve had a really positive experience with Card.Gift. The website is incredibly easy to navigate and user-friendly. The whole purchasing process took just minutes from start to finish. I bought Uber... See more

Company replied

Rated 4 out of 5 stars

It was a simple and straightforward process on my end and it was received swiftly by the recipient although there was a little trouble for them to figure out how to redeem it wich took a bit of resear... See more

Company replied

Rated 4 out of 5 stars

TCN offer a great range of gift cards to suit everyone. Recently security concerns were discovered and it's great that action was taken to address this. One suggestion I would like to make is that... See more

Company replied


Company details

  1. Payment Service

Written by the company

Based in Melbourne, Australia, Card.Gift was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given.


Contact info

3.5

Average

TrustScore 3.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

These are a great idea

These are a great idea. So many different locations to use them at -just place the digital card in your phones wallet and the timeframe to use them is lengthy. I first received one as a gift from work and now I send them to friends and even store up with fuel cards myself when I have some spare cash . I once had one that didn’t load properly but it was so easy to make contact and get it reloaded again.

October 3, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Kim, we're so glad our gift cards make it easy to treat friends, and even yourself, and that our support was quick when needed!
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Loved the experience

Loved the experience! The only thing I would change is being able to select exactly how much you want to spend on a card instead of having the preset amounts

October 4, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Laura, we're so happy to hear that you had such a positive experience in gifting with us! Your feedback about preset amounts is valuable and something we will definitely take on board.
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Easy to choose

Easy to choose, easy to redeem. Loved it!

October 2, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Kim, thank you so much for the kind words!
Warm regards,
Card.Gift

Rated 4 out of 5 stars

first time purchase-- take a few days…

first time purchase-- take a few days to approve. but overall is good

October 1, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Shue, thank you for sharing your feedback! We're really happy to hear that your first experience was positive overall. We do really appreciate your patience with the short approval delay. We are constantly working to make approvals faster and smoother, and we look forward to making your next experience even better!
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Easy to use!!

Easy to use!!! We have been using this site for the past few years for gifts/giveaways/presents and it is always so easy for both the user and receiver.

October 6, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Steph, Thank you so much! Nothing makes us happier than hearing our gift cards continue to make gifting stress-free.
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Easy to use so simple to check out

Easy to use. I won gift card from Maccas monopoly and transferring code to checkout was so easy with super fast transfer of gift card to email

October 5, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Mark, thank you for sharing! We’re thrilled the transfer was quick and easy.
Warm regards,
Card.Gift

Rated 4 out of 5 stars

Great gift card options.

Great gift card options.

October 6, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi, thank you so much for the feedback, we're so happy to hear that you enjoyed the variety of our gift cards!
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Convenience with great options

Easy to use, download is instant, there are many options of gift cards to choose from. eGiftcard works in about 30 minutes.

October 3, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi, we're so happy to hear you enjoyed the instant download and variety of options!
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Great reslky great x

Great reslky great x

August 13, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Daniel, thank you! We appreciate the lovely review.
Warm regards,
Card.Gift

Rated 4 out of 5 stars

Coles voucher review

Very easy to apply for voucher

October 4, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Jessica, we appreciate your feedback! We're glad to hear you had a great experience gifting with us.
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Smooth and efficient

Really easy to use website. Buying a gift card only took a couple of minutes. The checkout process was smooth, and the card arrived instantly. Would definitely use again!

October 5, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Sarah, Thank you so much! Nothing makes us happier than hearing our service makes gifting effortless.
Warm regards,
Card.Gift

Rated 5 out of 5 stars

What do you give someone who has everything…

What do you give someone who has everything.
What do you give your children when they say don't worry.
What do you give a special friend.

A GIFTCARD they can spend it in whatever way they would like maybe even a gift to give you. Who Cares as long as they enjoy spending your present in the way that makes them happy.

September 30, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi David, we're so glad our gift cards could help you give a present that truly makes someone happy!
Warm regards,
Card.Gift

Rated 5 out of 5 stars

The staff member was helpful with…

The staff member was helpful with finding the cookbook I came into the store to purchase. The book wasn't out on the shelf, but they were able to get the item from out the back where they had more stock.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

great platform

easy to use, no hassle at all, takes all payments and is trustworthy, no bad experience so far

October 6, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Nathan, we're so pleased to hear it’s been a seamless experience from start to finish!
Warm regards,
Card.Gift

Rated 5 out of 5 stars

Excellent service

Quick and easy service! I grabbed a gift card last minute and it was sent straight away. Highly recommend!

October 3, 2025
Unprompted review
card.gift logo

Reply from card.gift

Hi Tilly, we’re so glad we could help you find the perfect gift at the last minute!
Warm regards,
Card.Gift

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