Cardiff & Vale Credit Union Reviews 

It's quicker and easier to obtain a response from a high street bank than it is from this organisation.

I wanted to take out a secured loan rather than my savings.The staff had the paperwork ready within an hour and the funds in my bank the same day.Excellent Service.

Efficient service, great job

Friendly service, prompt responses to questions, well informed staff and helpful at all times. Every member of staff I spoke to was equally as lovely. Especially jess. Will recommend to everyone x

👍👍👍😆👍👍😆👍😆😆😆😆😆

Amazing staff and a brilliant loan service with low interest rate and saving options. Thank you team

I have been with the CVCU for what is likely 10 years now.
I have saved and had several loans with them since this time.
They are professional, approachable and easy to contact. Every person I have had contact with have been extremely helpful and they have always surpassed expectation with the speed in which my requests are dealt with.
The forms are clear and concise and they always ensure I understand what is happening at every stage.
I would also say Emma who dealt with my latest loan was outstanding, she was friendly and I felt supported and informed throughout.
I would absolutely recommend CVCU.

Great communication and fantastic service all round.

Excellent service as always. I found out that my bank was transferring money to my CU account with no reference. Sent an email with the details of each transaction and had the issue sorted out within one working day, all my transfers had been found and allocated to my account.

Very good account management and customer service.

Thankyou to Emma Cardiff and Vale credit union

I had an issue with withdrawing funds in the evening so I left a message for Cardiff& Vale CU the following morning and within minutes a lovely person called Jess called me and helped me resolve the issue. Jess then went over and above and called me again to ensure my issue had been resolved which it had. She also highlighted some key information for me that as being a member for 4 years now I had forgotten so I was really appreciative of this. Thank you Jess for your support you were fab! Your service was impeccable I also use CU professionally and it just cemented the valued support that this service offers to the most vulnerable members of society.

I save with my local credit union though payroll deductions from my wages taken by my employer then passed into my credit union account. I recently needed a loan and don't have the best credit score.

The process was straight forward and had a decision in a few days then money was on my bank via Bacs. I would highly recommend saving with them they also do Christmas saving plans and loans and you can now have child benefit paid into a credit union account and that can then be used to save or repayment for a loan.

The staff are always friendly helpful and knowledgeable about the services they provide. Keep up the excellent work .

Easy to apply and reply so quickly .overall very easy experience.

Very easy to apply for a loan . Friendly helpful staff and quick to reply to help you if needed. Quick payout of money
10/10

Cardiff & Vale CU helped my family during very hard times caused by the pandemic. The staff were all so kind, understanding and helpful and saved my tenancy.
I would highly recommend speaking to the staff and using this service if you need advice with finances or just want to save some money every month. Thanks to everyone who works here. A special thanks to Riz.

Very helpful with all questions asked

Incredibly easy experience all round, very helpful staff in your Cardiff Branch, they made the process so simple keeping me updated at every step..

Quick and easy process from start to finish.

Excellent service fast response I use credit union every year for Christmas so it takes the worry away when you have 2 children