I cancelled my subscription and discovered that I’m still getting charged. Went to their website and filled in the form as well, but nothing happens 🙁
Company replied
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See what reviewers are saying
I do not trust Cardimate any longer. I cancelled my subscription 24 May 2025 and this was confirmed. I’ve since noted on my bank statement this month July that over $16USD was withdrawn why? Plea... See more
Company replied
I have been scammed 3 times by Cardimate. They get you to sign up for cardiac monitoring then every so often sneak money out of your bank account using details of your debit card. They refuse to give... See more
Company replied
Do not trust. They have billed me more than a hundred dollars already and I can't even get into the App! It tells me don't recognise email address. There is nobody to contact in terms of support -... See more
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1.5
Bad
29 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scammers
Scammers. They give the impression that the app can measure blood pressure when all it does is track data. They suck you in with a recurring payment that is very difficult to terminate.
December 13, 2024
Unprompted review
Reply from Cardimate
Dear Dave,
We’re sorry to hear about your impression of CardiMate.
Indeed, CardiMate is designed as a personal health diary, allowing you to conveniently track and record your vital signs in one place. The app lets you store health data, monitor changes through detailed charts, and stay informed about your health statistics. With CardiMate, you can easily track your progress over time and log important health details in the diary feature.
The app’s subscription auto-renews according to the plan you selected. If you need more details or wish to manage your subscription, please contact us at support@cardimate.com with "CardiMate.Review" in the subject line.
We’re here to assist and ensure you have a smooth experience!
I share an opinion with Susan
I share an opinion with Susan, the app renews itself fraudulently, with no recours to any unsubsribtion emails, and absolutely not operating, the only thing you can do for that much money, is to insert your measurements (the app itself does not make any measurement at all!) as if in a diary! They just simply charge you again and again, as if nothing happened! Plus, after loading the app, it surreptitiously charges you another amount that you haven't consented to!
December 7, 2024
Unprompted review
Reply from Cardimate
Dear Judit,
We're so sorry to hear about your experience with CardiMate.
Cardi Mate is a personal healthcare diary. In the app, you can track and record your vital signs in one easy-to-access place. Store data, use the app to monitor changes in your charts, and keep an eye on your health stats. Track your health progress as you go, and record those vital details in the diary.
Please note that we never charge users without confirmation. It sounds like the subscription may not have been canceled properly. To resolve this, please contact us at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you with the cancellation and any other requests.
Reply from Cardimate
Hi Catherine,
We're sorry to hear you're disappointed with CardiMate. Could you please provide more details on the issue you encountered at support@cardimate.com?
We’d like to understand better and help resolve it.
Had free one month trial with cardimate…
Had free one month trial with cardimate . DO NOT DOWNLOAD THIS APP. Like others listed here they take money fraudulently they have taken so far 3 payments for odd amounts while app was free despite deleting app payments still being taken .The app did not show in subscriptions on my iPhone which is odd. I have cancelled app by emailing and removing & deleting account they are still taking money and ignoring my emails . I have raised with my banks fraud department. The app does nothing either. I only rated 1 to put this review I would give them a zero. Don’t download.
ADDING RESPONSE HERE TO CARDIMATES REPLY BELOW… only way for me to respond here . Cardimate are trying to look legitimate. They are a scam. To reiterate I did have the app on 1 months free trial and I located their email from PayPal. I have emailed them several times. They did not respond. I asked them to explain why they have taken 3 different varying payments 2/3 week period and to refund them as they are not authorised it was a months free trial . They were not cancelled as requested by email and cancellation on app was ignored I had no response from them . Please don’t use this service. Don’t download the app.
October 10, 2024
Unprompted review
Reply from Cardimate
Hi Susan!
We're sorry for any confusion with auto-renewals. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check you receive after the purchase is completed. It sounds like your subscription may have been purchased directly through Cardi Mate, which is why you didn't find it on your subscription list. Deleting Cardi Mate alone does not cancel your subscription, you can do it through your account.
Please reach out to us again at support@cardimate.com with "CardiMate.Review" in the subject line, and we'll assist you as soon as possible.
Thank you for your patience, and looking forward to hearing from you!
I haven’t signed up to this and money…
I haven’t signed up to this and money is being deducted from my account. Please advise on refund.
November 9, 2024
Unprompted review
Reply from Cardimate
Hi Jane,
We're sorry to hear about your experience. Please note that we never charge users without their consent. If you are looking for a refund, please contact us at support@cardimate.com with "Cardimate.Review" in the subject line, and we'll assist you as soon as possible.
Seems to be a waste of time and money
Seems to be a waste of time I wanted it to take my blood pressure it doesn’t I have to do it myself then record it myself so I’ve still got to buy a blood pressure machine
October 25, 2024
Unprompted review
Reply from Cardimate
Hi Christine!
Kindly note the Cardi Mate app can't measure blood pressure as you need a special device for that, but it can actually measure your heart rate. However, if you take blood pressure yourself, you can enter the data into the app, like in a diary, and monitor any changes. If you have any questions or need further assistance, please reach out to us at support@cardimate.com.
We’re here to help and ensure you have the best experience possible!
Another scam
Signed up for free trial and they have Just taken 50€ from my account and almost impossible to stop them real scam
October 24, 2024
Unprompted review
Reply from Cardimate
Hi Stanley!
We are sorry you're disappointed. Please note that we always warn about automatic renewals in the purchase screen before payment, and in the receipt. You can cancel your subscription at any time in your account. Please reach out to us at support@cardimate.com with "Cardimate.Trustpilot" in the subject line, and we'll help you resolve this issue as soon as possible.
Thank you for your patience!
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