Sería genial contar con un buscador de cartas dentro de las compradas por CT Zero. Cuando tengo dudas de si ya he comprado alguna carta, tengo que mirar una por una en toda la lista. It would be grea... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website is well made and user friendly. Customer support answered quickly and help solve my issue. Cardtrader Zero concept wasn’t clear for me, despite reading everything I could beforehand. After... See more
Overall a great platform, prices of single cards are higher on average than on other platforms, but with the zero service I saved a ton of money on shipping. One shipment got lost in the mail, bu... See more
Company details
Written by the company
Buy and sell collectible game cards, like Magic, Pokèmon, Digimon and Yu-Gi-Oh.
Contact info
Italy
- cardtrader.com
4.3
Excellent
2K reviews
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Take ages and poor customer service
Edit: they resolved the situation.
July 27, 2025
Unprompted review
Great customer service and prices
I have been purchasing with them from 3 years ago. Their customer service is great. They really care for the clients orders to be completed and fulfilled and you can find items with a very nice price.
August 14, 2025
Unprompted review
Card trader zero is the best!
I just love cardtrader zero. Saved me hundreds of euros on shipping.
August 9, 2025
Unprompted review
The free shipping costs are a lure and they've made a whole fees system for their own profit.
The free shipping costs are a lure.
They grab all cards you need from all sellers and made them ship to their warehouse (and they made the seller PAY for the shipping !), then, after a LOOOOONNG time, when they've gathered all of them, they will put the whole stack of cards pending for shipping to YOU until you PAY additionnal shipping costs depending of nonsenses weight/country shipping fees. Avoid at any costs, plus cards prices are same or even higher for low values one in comparison to cardmarket. Never again.
August 12, 2025
Unprompted review
Reply from CardTrader
Hello Sven,
We’re sorry to hear you feel this way, but what you’ve described is exactly the advantage of CardTrader Zero.
For sellers, sending a single weekly shipment to our warehouse allows them to fulfill orders for thousands of customers worldwide while saving significantly on staff time, packaging, and logistics.
For buyers, it means they can purchase from thousands of sellers around the globe and receive all their cards — in the exact condition they ordered — in one single tracked shipment from us.
In between, our team performs quality checks and certification, ensuring that every card meets the condition advertised. If any card doesn’t match the requested condition, we purchase it back ourselves so that buyers are always protected.
Our shipping costs are fully transparent throughout the process and aligned with market rates on other platforms. Many customers find that when buying and selling in larger volumes, the overall savings — combined with the security and convenience — make CardTrader Zero a valuable choice.
The CardTrader Team
Hidden costs
Be careful when ordering from this company. It is nice that you can order all over the world and they collect the cards in their warehouse in Italy. "It saves on shipping".
So you buy some cards, say about 6 cards for a total of €50-€75. You pay the money and they start the process of getting all the cards to their warehouse. Once done, you can finalize the order and they will send it to you.
That is, if you pay them more money. They hold your cards hostage until you pay them another €20 for the shipping from their warehouse to your home.
Nowhere in the whole process is it clear how much you pay for the cards you order. They boast like there's no tomorrow about their CT Zero service to save shipping costs, yet you pay them a huge rate. For example, on CardMarket you pay about €15 shipping from Italy to the Netherlands with tracking and trustee service! They ask almost €20 AND they take 5 to 7% from the sellers. I fail to see where this saves me shipping costs.
Just go to CardMarket. It's much better and a lot more transparent. It's a shame they don't have some of the games that CardTrader has.
August 11, 2025
Unprompted review
Reply from CardTrader
Dear Ricardo,
Thank you for sharing your feedback — I’m sorry to hear you felt the costs were unclear.
I’d like to reassure you that throughout the entire ordering process, as well as in our Terms of Service, the costs associated with purchasing cards and shipping them through our CardTrader Zero service are stated clearly. The service is designed to allow you to buy cards from multiple sellers worldwide and receive them in one single tracked shipment from our warehouse in Italy.
While there is a final shipping fee from our warehouse to your home, this approach often saves our customers significant money compared to paying separate international shipping fees for each seller. It also reduces the risk of lost parcels, minimizes customs issues, and provides a single point of quality control — we personally check that the cards meet the exact conditions you requested before sending them to you.
We know we may sometimes cost more than other platforms, but we don’t aim to be chosen for the lowest price of a single card. Instead, we want to be chosen for the benefits we bring when buying and selling in larger volumes, and for the safeguards and protection we provide to our users through our inspection, secure handling, and consolidated shipping process.
Every day, thousands of buyers and sellers choose CardTrader Zero because it allows them to trade cards internationally while saving considerably on overall shipping costs and benefiting from our quality assurance.
We’re sorry to hear your experience didn’t meet your expectations, and we appreciate your feedback — it helps us continue improving both the clarity of our service and the value it provides.
If you have any suggestions for how we could make our cost structure even clearer, I’d be happy to hear them.
Kind regards,
Jacopo Coltro
Head of Customer Experience | CardTrader
First time i tried to buy and already…
First time i tried to buy and already got "scammed". While waiting for the order the card went up in price and they never shipped It. In other competitors sites, things likes this are not allowed.
August 7, 2025
Unprompted review
Reply from CardTrader
Buongiorno Andrea,
come ti ho spiegato ieri al telefono, no: non c’è stato alcun “scam” e il venditore non si è messo in tasca la carta per rivenderla a un prezzo più alto. Se fosse andata così, il suo account sarebbe stato sospeso all’istante, come facciamo sempre in questi casi.
Quello che è successo è molto più semplice: le carte erano già state vendute su un’altra piattaforma e l’inventario non si è aggiornato in tempo. Nessuna malizia, nessun “trucchetto” — solo un normale errore di sincronizzazione che, per quanto spiacevole, può capitare.
Capisco che per te sarebbe più comodo credere a una storia da “cattivo venditore col cappello nero”, ma la realtà è un po’ meno teatrale. Penalizzare un venditore quando non ha fatto nulla di scorretto andrebbe contro la nostra policy, che tutela sia i compratori sia i venditori e mantiene un clima di rispetto reciproco.
La nostra è una piattaforma dove si può speculare sui prezzi - fa parte del mercato- ma mai sulle spalle degli altri o per colpa di errori tecnici.
Jacopo
Head of Customer Experience | CardTrader
Good platform, despite the Zero program
Website is well made and user friendly. Customer support answered quickly and help solve my issue.
Cardtrader Zero concept wasn’t clear for me, despite reading everything I could beforehand. After experiencing both sides, only information I would tell the customer are:
1) If you are a Zero seller, you will still end up paying 1 shipping fees (to their warehouse) without being reimbursed or covered. So I don’t see where the savings is suppose to come from (because in the normal scenario the shipping costs are paid by the buyer)
2) If you buy through Zero, you will still end up paying shipping after all cards have reached their warehouse. So the cost you paid when you checkout your purchases is not really the final cost.
August 10, 2025
Unprompted review
Hi shipping cost and Fee's !
August 8, 2025
Unprompted review
Huge offer and price
Huge offer and price, Zero is super to save money.
Reserve the 5 stars until I receive the parcel
August 4, 2025
Unprompted review
Had what I needed and was good
Had what I needed and was good, however being in Australia having a AUD price would be helpful
August 3, 2025
Unprompted review
I like being able to easily message vendors
Easy to find cards to buy and sell and reach out to the vendors with the message feature on the site.
July 28, 2025
Unprompted review
Best Support Ever
Card Trader has one of the best support teams I have ever contacted. I bought some cards some days ago, they sent them over UPS. When my package reached to Mexico, their facilities got cought on fire unfortunately, and my package got lost.
All the time I was fully supported by CardTrader with regular contact with Martha. They fully understood the situation and supported me all the way until the package was declared as "lost" and support team fully refund me. They also added a discount for next purchased.
5-stars
July 30, 2025
Unprompted review
Its the best place to get cards that I…
Its the best place to get cards that I can't normally get in my country.
I also had some issues with UPS but a support agent named Martha really helped me out and made sure my cards got to me safely. I would use Card Trader a million times over.
July 30, 2025
Unprompted review
First TCG platform choice
My first choice when I buy TCG cards. Excellent feedback when requiered. 100% recommended
July 25, 2025
Unprompted review
Absolutely awesome service
Absolutely awesome service! I used card trader zero, and once all the cards had been collected by the stall, it only took one day and I had them in my hands. Great customer service too, definitely recommend!
July 25, 2025
Unprompted review
Great for Pauper
CardTrader Zero is a great way to buy MTG Cards for the Pauper format in bulk. Packaging is great.
When I had a problem because I missed to pick up a package, I received excellent customer support to resolve the issue.
July 24, 2025
Unprompted review
It was very easy to purchase the cards…
It was very easy to purchase the cards I want and it was very nice that I could add new cards to the already existing order
July 25, 2025
Unprompted review
Great concept, must be more clear with shipment options and costs
The concept of CardTrader ZERO is very good and solid, the only thing I think would be more correct is to explicit the various options for shipment that are visible only on the dedicated page (that must be searched for and isn't easily accessible) and on the personal page after the fist purchase.
July 19, 2025
Unprompted review
Good experience
Good experience, I appreciate a lot the advice to save money during the check out!
July 19, 2025
Unprompted review
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