Nourish Care Reviews 673

Outstanding customer service, great scheduling system, would never use anyone else!

Great account manager{ Rob} friendly and always there when we need his assistance.

We have been using Care Planner since July 2023. I personally find the system easy to use. The rostering side is organised, easy to allocate, and user friendly. Your able to put a lot of information on service user files and put diary entries in place for important information. I am able to use the system for auditing purposes and staff training. I am personally happy we moved systems as Care Planner has reduced stress levels regarding rostering and the support team are friendly and will always try help where they can.

We had our Initial Care Planner training today and Hannah was brilliant and very informative .

Overall we are happy as new customers of CarePlanner, The system works well and I haven't seen any moments of any glitches. The support team is helpful and informative. There are a few features that we had on our old system that are in the pipeline at CarePlanner but so far they have delivered on all their promises. The system is easy to use also.

Alex was super helpful and answered all my queries

Iddy was very patient and gave me enough time to enable us to understand how to use the system.

Very well prepared tutor and simple presentation. Highly recomend

Great advisor Alex very clear and consise ...nothing too much trouble

I had a very good time with Rob. He was very calm and he made the content very interesting. I will love to have more sessions with him in the future.

The product itself is a simple and powerful one that does what they say it will. Customer service is second to none. My allocated manager - Alex has been brilliant and he was the only person we have had to deal with if we had any issues. I had to chop a star only because of time they are taking to release further new functionalities to keep with the growing demands of the care sector.

Responsive and Helpful

Rob has been really helpful in helping us move a number of branches across, nothing is too much trouble! Any questions we've had he has been able to run through to make sure we fully understand. 5 out of 5

Very informative and well presented. I enjoyed every second of it. Well done.

Rob is very helpful and will go the extra mile to help you out. Very funny and has a good sense of humour which with alot of customer service advisers you don't tend to get. Always happy and bubbly.

training was interesting and simplified.it tackled all our questions and was patient when we asked to go back to something he had already mention.

We have been with Care Planner for 18 Months, and I can say that out of all our supplies, Care Planner has given us the least of any problems, it has been reliable, and it does what says on the tin! Unlike other suppliers of ours, where I spend most of my time addressing issues.
When we do have reason to highlight an issue, the team at CP, are fast to resolve it and very polite in the process
- keep up the good work!

CarePlanner is a very compact and comprehensive planning system that is a major part of our success! It is an efficient and reliable system.
Our Account Manager Iddy is a great tutor and really took time to demonstrate how the system works and how we can derive even more benefit.
We would not hesitate to recommend this planning system to any organisation.

I recently had the pleasure of attending the rostering system training provided by Hannah, and I must say it was an incredibly enlightening and valuable experience. From start to finish, Hannah's expertise and teaching style exceeded all expectations, leaving me with a newfound confidence in navigating and utilizing the rostering system effectively.

Hannah's training sessions were thoughtfully structured, beginning with the fundamentals and gradually progressing to more advanced concepts. Her clear and concise explanations, coupled with real-world examples, made even the most complex aspects of the rostering system comprehensible. What truly set this training apart was Hannah's ability to adapt to the diverse skill levels of the participants, ensuring that everyone was able to keep up and engage meaningfully.

One of the standout qualities of Hannah's training was her approachable and patient demeanor. She fostered an open environment where questions were not only encouraged but also celebrated. No inquiry was deemed too basic, and Hannah took the time to provide thorough responses, ensuring that every participant felt valued and understood.

The practical exercises included in the training were incredibly beneficial. They allowed us to apply the theoretical knowledge gained throughout the sessions to real-life scenarios. This hands-on approach not only reinforced our understanding but also gave us the confidence to tackle various challenges that might arise when working with the rostering system.

Furthermore, Hannah's training wasn't just about the technical aspects; she also emphasized best practices, tips, and tricks that she had accumulated through her extensive experience. This insider knowledge was a true gem and illuminated the path to maximizing the efficiency and effectiveness of the rostering system.

In conclusion, Hannah's rostering system training was a transformative experience that has left a lasting impact on my skill set and confidence. Her expertise, coupled with her engaging teaching style and dedication to her participants' success, make her an exceptional trainer. Whether you're a novice or have some familiarity with rostering systems, I wholeheartedly recommend Hannah's training to anyone seeking to harness the full potential of these tools.

Thoroughly enjoyed the training easy to follow and understand. Great service.