Would be a 5 star as the assessor was brilliant he really took his time and had patience with me during actual assessment, the only thing which was annoying was the amount of time the whole process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very positive experience with CARE ADHD. From referral on RTC to initial contact was extremely quick and I was assessed and diagnosed inside of 4 weeks. My assessor was very calm and frie... See more
Company replied
Excellent service from CARE ADHD. I went through right to choose for my assessment which was really quick. I did have to wait a while for medication to start however, I was kept informed along the way... See more
Company replied
Wait time was not very long (a few weeks). Problems with online booking system were quickly resolved over the phone. The assessor was patient and understanding, thorough without being intrusive and... See more
Company replied
Company details
Written by the company
CARE ADHD is a CQC-registered provider of ADHD assessment and treatment. The most direct way to reach our team if you have issues or concerns is at: resolutionsteam@careadhd.co.uk or share your experience via our feedback form here: https://www.careadhd.co.uk/feedback If you’ve experienced any issues or have concerns you'd like us to address, we encourage you to contact us directly. Your feedback helps us learn and improve.
Contact info
United Kingdom
- resolutionsteam@careadhd.co.uk
- careadhd.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over all the experience was really good…
Over all the experience was really good and very quick to get my diagnosis, the only bad bit was I never revived my paper copy of my diagnosis and as I don’t have a printer and only have a phone I can’t read the report
July 16, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Mr Zirker,
Thank you for taking the time to share your feedback.
We are pleased to hear that you had a positive experience overall and that your diagnosis process was completed quickly.
We are sorry to hear that you have had difficulty accessing a copy of your report. We appreciate how important it is to have access to your documents, and your feedback regarding this has been shared with the relevant team for review.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Ben,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Quick booking an assessment
Quick booking an assessment
accommodating, non judgemental staff
July 16, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Elgreg,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the booking process quick and that our team made you feel comfortable, supported, and free from judgement throughout your experience.
Thank you again for sharing your feedback, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Really in-depth and helpful.
July 16, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Clive,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received.
Warm regards,
The Care ADHD Team
Amazing journey and helpful
They are so understanding when you have your assessment. Talk you through it. The pharmacy working alongside is amazing. Prescriptions arrive fast. Titration appointments are done via telephone. They are thorough and informative. All in all I thought it was an amazing service!
June 14, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Kayleigh,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had such a positive experience with our service. It is wonderful to know that you felt supported and well informed throughout your assessment and titration journey, and that you found our teams helpful and understanding.
We will make sure your kind words are shared with the wider team and our partners involved in supporting your care.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Avoid.
After being referred to CAREADHD in July last year and then having a month’s wait before receiving any acknowledgement and then subsequently the pre-assessment forms and then waiting a further 4 months to get an assessment date (to the one minor teeny tiny bit of credit, the date given was just over 24 hours after the phone call)
I then had a thorough assessment - absolutely no fault could ever be attributed to their patient facing staff who appear to be knowledgeable and understanding and was subsequently diagnosed with ADHD.
At the time I submitted my titration forms, I was told the wait was around 12-16 weeks, however the goal posts have been continually moved and I’m now at 21 weeks waiting.
However, the real kick in the teeth is when you read the wait times article on their website, where they admit that people diagnosed later, are getting titration appointments sooner (within 3 months) as opposed to the within 6 months the rest of us are being told.
Avoid CAREADHD like the plague, other services will advertise longer wait times, CAREADHD will sell you what feels like a dream like scenario and deliver nothing but endless waits, decline to let you talk to anyone beyond the chatbot’s pre-programmed responses and expect you to be thankful for it.
July 16, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Joe,
Thank you for taking the time to share your feedback. We are sorry to hear about the frustration caused by the delays you have experienced.
We appreciate your positive comments regarding your assessment experience and our clinical team.
Unfortunately, our titration service has experienced significant delays due to increased demand across our NHS Right to Choose and private services, reduced clinician availability, and delays as patients progress through the pathway.
We understand your concerns regarding newer patients appearing to progress sooner. To clarify, patients are not prioritised based on when they were diagnosed. Earlier patients experienced longer waits during periods of significant demand, while improvements to our processes and increased capacity have allowed more recent patients to progress more quickly.
We are sorry for the impact this has had and appreciate your patience. If you would like us to review your individual case, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
Fast service and good communication
Fast service and good communication. I had a very thorough assessment and was made to feel listened to and comfortable throughout, thank you.
July 15, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Mrs Brewer,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience and that you felt listened to, comfortable, and supported throughout your assessment. It is wonderful to know that you found the process efficient and the communication helpful.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Titration wait times are ridiculous
The wait time for my assessment was really quick and the assessor was lovely, but when I first chose care adhd it was because of their advertised short wait times for titration too. This has not been the case. I have contacted them twice letting them know that I am really struggling and that my uni degree is quite literally on the line if I don't have meds for third year. The first time they couldn't provide me with a wait time. This time they said I should be contacted next month. I have seen so many different experiences, their wait list doesn't seem to make much sense at all. I have seen people diagnosed after me (I was diagnosed in early February) who have already started titration. Last time I checked their wait list times it said that if you were yet to enter the titration pathway the wait time was 3 months, while if you were already on it the wait was 6 months. This to me seems like they are prioritising newer patients which is completely unfair. They say they prioritise people based on high risk and things but I have reached out twice now to let them know how much I am struggling. If the wait times are so long, they should never have been advertised as shorter, or I would never have chosen this provider. I wouldn't even be so disappointed if they could just provide an accurate time frame. I wouldn't mind that my wait is already at 20 weeks if they had said it would be this long instead of providing inaccurate times. I understand that an individual time frame cannot be provided, but the general one should at least be accurate so patients can make informed decisions. Right now it just feels like they're stringing me along when my future is on the line.
July 16, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Kenadie,
Thank you for taking the time to share your experience with us. We are sorry to hear how difficult the wait for titration has been, particularly with the impact this has had on your university studies.
We are pleased to hear that you had a positive experience with your assessment and found your assessor supportive.
We understand your concerns about waiting times and how frustrating it can feel when you see other patients progressing through the pathway. Our titration service has experienced significant delays due to increased demand across both NHS Right to Choose and private services, reduced clinician availability, and delays as patients progress through the treatment pathway.
While it may appear that newer patients are being seen sooner, newer patients are not moved ahead of those who have already been waiting. Some patients entered the pathway during periods of particularly high demand and experienced longer waits, while improvements to our processes have allowed more recent patients to progress more quickly.
We appreciate how important clear communication around waiting times is and are sorry for the uncertainty this has caused. If you would like us to review your individual circumstances further, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
I was seen in good time and found the…
I was seen in good time and found the service engaging and very thorough
Thank you.
July 16, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Jack,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the service engaging and thorough, and that your assessment experience was positive. We appreciate your kind words and are glad our team was able to support you throughout the process.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Kirstie,
Thank you for taking the time to share your feedback.
We are delighted to hear that you felt safe, supported, and comfortable throughout your experience. Providing a kind and understanding environment for our patients is very important to us.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Very lovely team and short wait time
Very lovely team and short wait time, got my diagnosis within a week :)
July 16, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Moose,
Thank you for taking the time to leave your feedback. We're glad you're pleased with the service received and with the waiting times.
Warm regards,
The Care ADHD Team
Was quick and smooth
Was quick and smooth. The assessor was amazing and if I didn’t understand anything they were happy to explain it better
July 16, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Kat,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the process quick and smooth, and that your assessor provided such a supportive experience. It is wonderful to know that they took the time to explain things clearly and ensure you felt comfortable throughout your assessment.
We will make sure your kind words are shared with your assessor and the wider team.
Thank you again for sharing your experience, and we wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Titration wait times
I first submitted my application for titration requests in early February. I was told it would take at least 3 months to get an appointment. in April and I checked the website and the wait time has been extended to July. meaning its basically 6 months now. I cant wait that long because I'm a university student struggling to get work done. I almost fail my last year and failed some of my units this year this is basically my life line. still have not gotten a call and its nearly 7 months now. i should of picked a different provider. The ADHD assessment itself is actually quick to get but actually treatment is lacking. i wouldn't recommend it
July 16, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for sharing your experience with us. We are sorry to hear how difficult the wait for titration has been, particularly given the impact this has had on your university studies and day-to-day life.
We understand how frustrating it must feel to be waiting longer than you originally expected, especially when you were hoping treatment would provide support during such an important time.
Unfortunately, our titration service has experienced significant delays due to increased demand across both our NHS Right to Choose and private services, reduced clinician availability, and the number of patients progressing through the pathway.
We appreciate that changing waiting times can be disappointing and that having clear information is important when choosing a provider. We are sorry that your experience has not matched your expectations and recognise the impact these delays can have on those waiting for support.
If you would like us to review your individual circumstances, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
Terrible communication, updates and wait times
Was referred via my GP in April 2025 and chose Care ADHD via RTC because their wait times looked the best with them advertising 12 weeks from start to finish. I was diagnosed on 8 December and still have not had a Titration appointment. I’ve called and emailed them a few times and while staff are always polite and pleasant, the information changes every time. I called again today and was told my titration appointment is likely to be September. I also know that once I’ve had that it’s likely to be a wait for meds too. I feel at my absolute wits end with all this, all this waiting is so difficult to cope with and Care ADHD’s communication is awful and their updates conflicting. I had to take time off work because I couldn’t cope but had to go back after 3 months as I was no longer being paid sick pay. Not their fault but it’s hard to see light at the end of the tunnel.
EDITED TO ADD THAT AS SUGGESTED IN THEIR RESPONSE I HAVE EMAILED THEIR FEEDBACK TEAM.
July 16, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Julie,
Thank you for sharing your experience with us. We are very sorry to hear how challenging the wait for titration has been and the impact this has had on your wellbeing and ability to manage work.
We appreciate that you chose CARE ADHD based on the information available at the time and understand how disappointing it must feel when your journey has taken longer than you expected. We are also sorry that you have received information that has felt inconsistent and has added to your frustration.
Unfortunately, our titration service has experienced significant delays due to increased demand across both our NHS Right to Choose and private services, reduced clinician availability, and delays as patients progress through the treatment pathway.
We recognise how difficult uncertainty can be when waiting for treatment, and we are continuing to review our processes and communication to provide clearer updates for patients.
If you would like us to review your individual circumstances, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
Absolutely false reviews on here for…
Absolutely false reviews on here for good service. It has been more than eight plus weeks No one responds to emails no one answers the phone no one calls back look elsewhere do not use care ADHD. Failure on response time failure on communication failure for service all the way around they say you have an appointment but they never respond filled out forms continuously over and over again with no communication. It's a scam to get data for NHS patients.
July 16, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for sharing your feedback. We are sorry to hear about your experience and the difficulties you have had trying to contact us.
We understand how frustrating it can be when you are waiting for updates and do not receive the response you are expecting. We are currently experiencing a very high volume of enquiries across our phone and email channels, which has unfortunately impacted our response times.
We would like the opportunity to look into your concerns and understand what has happened with your individual case. If you have not already done so, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback so we can review this further.
Warm Regards,
The CARE ADHD Team
Incredibly fast waiting times
Incredibly fast waiting times , easy to navigate systems but poor communication via email
July 15, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Nikki,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found our waiting times and systems easy to navigate. We also appreciate your comments regarding communication via email and recognise that there is room for improvement in this area.
Your feedback has been shared with the relevant team as we continue to review and improve our communication processes.
Thank you again for your feedback.
Warm regards,
The Care ADHD Team
Excellent service
Excellent service. As soon as I had completed the forms on a Friday I had a meeting with the specialist on teams on the Saturday and was diagnosed. After ten days I received the titration form. Just waiting to see what medication can help me now. Very impressed with everything so far.
July 15, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Matthew,
Thank you for taking the time to share your feedback.
We are delighted to hear that you have had such a positive experience with us so far and that your journey progressed smoothly after completing your forms. It is wonderful to know that you found the process efficient and supportive.
Thank you again for sharing your experience, and we wish you all the best as you continue with the next steps of your treatment journey.
Warm regards,
The Care ADHD Team
RTC pathway
Referred through the RTC pathway for ADHD assessment. Online meeting was professional, guided through with care. Felt heard and respected. Recommended.
July 15, 2026
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear patient,
Thank you for taking the time to share your feedback.
We are delighted to hear that you felt heard, respected, and supported throughout your ADHD assessment. It is wonderful to know that your online consultation was professional and that our team guided you through the process with care.
Thank you again for sharing your experience and for your recommendation. We wish you all the best moving forward.
Warm regards,
The Care ADHD Team
Really unhappy with my experience
Really unhappy with my experience, was diagnosed 7 months ago and then completely left on my own to deal with things. I submitted my titration request in January and nothing has happened since then, even though it was advised I would be waiting 12 weeks maximum. My emails are being ignored and live chat advisors just keep telling me to wait.
I have friends who went via Harrow Health whose experience has been rounded off in 3 months start to finish- I would recommend using them so that you aren't abandoned
July 15, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Dear Jess,
Thank you for sharing your experience. We are sorry to hear how frustrating and disappointing the wait for titration has been.
We understand how difficult it can be to feel that you are waiting without clear updates, especially when you were expecting a shorter timeframe. Unfortunately, our titration service has experienced significant delays due to increased demand across both our NHS Right to Choose and private services, reduced clinician availability, and the number of patients progressing through the treatment pathway.
We appreciate that waiting times can vary between providers and that this can be frustrating. We are continuing to work through the current backlog and support patients through the pathway as quickly as possible.
If you would like us to review your individual circumstances, please contact our Feedback and Resolutions Team at https://www.careadhd.co.uk/feedback.
Warm Regards,
The CARE ADHD Team
poor communication and inaccurate waiting times on ADHD UK
This is a review about the Right To Choose children assessment:
Our referral for dual assessment was accepted on 10.04.2026. According to the ADHD UK website waiting times now should be 6 weeks, when we signed up it was 4 weeks. The questionnaires were sent to us on 30.04.2026. All questionnaires were submitted back in a very timely manner, but we yet have to hear back from them more than 3 month later. Trying to contact them is extremely difficult. There is no answer on the telephone and communication via email is very delayed. I am still waiting for a reply to an email I sent 15 days ago! There was no communication after we submitted the questionnaires, not even an automated receipt. Due to the poor response time and lack of clear customer communication and due to the fact that they are not keeping the promised wait time, I don't feel I can give any more than 2 stars at the moment.
May 14, 2026
Unprompted review
Reply from The Centre for ADHD Research and Excellence (CARE ADHD)
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and the frustration caused by the delays in communication and the progress of your young person's referral.
We understand how important timely updates are, and we're sorry that we haven't met your expectations on this occasion.
We'd really appreciate the opportunity to look into your referral and provide you with an update. Please contact our Feedback and Resolutions Team using the form below, and we'll investigate this as a priority:
https://www.careadhd.co.uk/feedback
Thank you again for bringing your concerns to our attention. We value your feedback and hope to have the opportunity to put things right.
Care ADHD Under 18's Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.