Fantastic customer service put us at ease with friendly chat. They certainly know what they're talking about & very knowledgeable with products & understanding people needs. We were able to test out t... See more
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Review summary
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Reviews shaping this summary
The sales person ,Shane, did the first most important thing : he listened. He then found the perfect appliance for my husband’s needs. We were offered an alternative so we could make an informed d... See more
Romford showroom. Looking at mobility scooters/chairs. Luke assessed and suggested suitable scooter, with several test drives, made sure my wife was content, that I could dismantle the scooter and lo... See more
Ordering process great. Phone call after order from careco to confirm and check everything was great. Issue with logistics which has been rectified super quickly by Nathan. Thank you so much. Just awa... See more
Company replied
Company details
- Mobility Equipment Supplier
- Bedroom Furniture Store
- Hospital Equipment and Supplies Store
- Wheelchair Store
About CareCo
Written by the company
We're the UK's leading mobility retailer making every day a better day for our customers.
You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.
Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.
We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.
With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.
We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.
Reasons to shop with CareCo
Written by the company
- Price Match Promise
- We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
- Which? Trusted Traders
- Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
- 30 day returns
- Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
- Which? Best Buys
- Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
- Showrooms nationwide
- Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
- Shop the biggest brands
- From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
- BHTA members
- We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.
Trusted by Which?
Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.
Contact info
1 Turing Court, CM77 7AT, BRAINTREE, United Kingdom
- 0333 015 5000
- sales@careco.co.uk
- careco.co.uk
4.9
Excellent
71K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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They were very helpful explaining what…
They were very helpful explaining what was right for my partners needs without being pushy.
May 27, 2026
Reply from CareCo
Good morning Mr James Jackson,
Thank you for sharing this!
We strive to provide the best customer service, and our expert advisors are on hand to provide you with any guidance you may need.
Thank you for choosing CareCo. We look forward to welcoming you back.
Kind regards
Ellie
Easy to use service and fairly efficient
Catalog slightly confusing but found what I needed processing went smoothly and delivery was on time
May 23, 2026
Reply from CareCo
Good morning Randy,
Thank you for taking the time to share this. I would really like to understand more about the confusion you experienced with the catalogue. If you would like to email support@careco.co.uk.
Kindest regards
Ellie
Helpful and Polite
The people I spoke with on the two occasions I telephoned were extremely helpful and sort out the relevant information I needed
What was very good was that I was only queuing for a matter of seconds
Well done
Thank you
May 27, 2026
Reply from CareCo
Good morning Colin,
Thank you for your kind words they really have made my day. I'm glad the service you received was what we always strive to give.
Thank you for choosing CareCo and we look forward to welcoming you back.
Warm regards
Ellie
Ordered a recliner chair at 12.15 on…
Ordered a recliner chair at 12.15 on 26th May delivered at 11.51 on 27th May can't get better than that
May 26, 2026
Reply from CareCo
Good morning Ray,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
Wheelchair cover
Received wheelchair cover in good time and the quality of the item was excellent thank you.
May 27, 2026
Reply from CareCo
Good morning Sig,
Thank you for sharing this!
I’m glad to hear the product is providing you with the support you were after.
Thank you for choosing CareCo. We look forward to welcoming you back.
Warm regards
Ellie
Heather was very professional,putting…
Heather was very professional,putting us at ease,listening to queries and concerns.
May 27, 2026
Reply from CareCo
Good morning Carole,
Thank you for sharing this!
We strive to provide the best customer service, and our expert advisors are on hand to provide you with any guidance you may need.
Thank you for choosing CareCo. We look forward to welcoming you back.
Kind regards
Ellie
Very helpful person who sorted it all…
Very helpful person who sorted it all out for me. (Jayne)
May 27, 2026
Reply from CareCo
Good morning Johanna,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
Recieved new chair
Recieved new chair . deliverd by Rick and Brandon both guys were great everything they done was to a high standard cleaned up all packages left nothing , great workmanship .
May 26, 2026
Unprompted review
Reply from CareCo
Good morning Mr Barnett,
Thank you so much for your kind review!
We’re delighted you has such a great experience and truly appreciate your support.
Kindest regards
Ellie
Excellent service all round.
Good product lots of help and guidance by assistant in store .
Delivered in three days. Excellent service all round
May 24, 2026
Reply from CareCo
Good morning Mary,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
Stress free hospital visits
Stress free hospital visits. Delivery was prompt packaging good no assembly required, seat comfortable and folds up for storage. All in all pleased with everything.
May 2, 2026
Reply from CareCo
Good morning denise,
Thank you so much for your kind review!
We’re delighted you has such a great experience and truly appreciate your support.
Kindest regards
Ellie
Quick and easy to use
May 22, 2026
Reply from CareCo
Good morning Lynne,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
Great choice available in store.
May 27, 2026
Reply from CareCo
Good afternoon KazM,
Thank you so much for your kind review!
We’re delighted you has such a great experience and truly appreciate your support.
Kindest regards
Ellie
Friendly expertise
We saw Samantha in the Camberley CareCo. She was very helpful and knowledgeable about the self-propelled wheelchair options and their features and sizes. I had not realised that they were the makers of the chairs rather than merely a showroom for different manufacturers
May 27, 2026
Reply from CareCo
Dear LW,
Thank you for taking the time to leave such a beaming review. I was smiling throughout reading this !
Thank you for choosing CareCo. We look forward to welcoming you back.
All the best
Ellie
I call for a quote to insure my scooter…
I call for a quote to insure my scooter and they were very helpful and the price was reasonable,
May 27, 2026
Reply from CareCo
Good Donna,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
Reply from CareCo
Good afternoon Jeanette,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
So far excellent service
So far excellent service. Angela who ordered my bath lift was not only professional but also kind and with a lovely sense of humour. I am confident that the delivery and installation service will be equally praiseworthy.
May 27, 2026
Reply from CareCo
Good afternoon Barbara,
Thank you for sharing this!
We strive to provide the best customer service, and our expert advisors are on hand to provide you with any guidance you may need.
Thank you for choosing CareCo. We look forward to welcoming you back.
Kind regards
Ellie
Young lady who served me was very…
Young lady who served me was very informative helpful answered all questions and very pleasant
May 27, 2026
Reply from CareCo
Good afternoon Mrs Teresa Hackett,
Thank you for your 5-star review! We’re incredibly pleased to hear you received excellent customer care from our team. We always aim to provide supportive and efficient service, so your comments are greatly appreciated. Thank you again for choosing CareCo.
Warm regards
Ellie
Arrived so quickly wonderful service
May 26, 2026
Reply from CareCo
Good afternoon Mrs Sue Crawford,
Thank you for taking the time to leave this, we appreciate it.
Thank you for choosing CareCo and we look forward to welcoming you back!
Warm regards
Ellie
Brilliant service and knowledge of all…
Brilliant service and knowledge of all products. I was able to find a suitable scooter within my price range and compact enough to fit in the car. Really couldn’t fault the entire experience and I know who I can recommend to my friends in the future. Special thanks to Shane and Scott for getting me sorted with some new wheels!!!
May 27, 2026
Reply from CareCo
Good afternoon Erica,
Thank you for your kind words they really have made my day. I'm glad the service you received was what we always strive to give.
Thank you for choosing CareCo and we look forward to welcoming you back.
Warm regards
Ellie
Amazing service today …
Amazing service today when I purchased a walker .
Lisa was so attentive and helpful explaining the use of the walker .
I’m looking forward to the delivery .
May 27, 2026
Reply from CareCo
Good afternoon Dorothy Watson,
Thank you for your lovely feedback. We’re delighted we could help you find the right product to suit your needs. It’s wonderful to hear that the team made the process easy and comfortable for you. We look forward to assisting you again in the future
Kindest regards
Ellie
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