caredge.com Reviews 276

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional ability to secure favorable deals and save them significant time and stress during car purchases. Many highlight the staff's professionalism, knowledge, and patience, noting their effectiveness in negotiation and communication. The value for money is frequently mentioned, with many feeling the service easily pays for itself. However, some people were dissatisfied with the product, reporting issues with the AI agent's negotiation capabilities or the concierge service's effectiveness in finding desired vehicles and negotiating prices. A few customers also mentioned receiving incorrect vehicle suggestions or feeling pressured into deals that didn't fully meet their expectations.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the concierge service, highlighting... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and efficiency. Many... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings and... See more

Product

People report ambiguous experiences with product. Many customers praise the product, calling it "outstanding"... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant savings, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a great tool. Just make sure you are checking in on negotiations from time to time. You may wish to make some adjustments depending on the counters or have a better understanding of how the r... See more

Company replied

Rated 5 out of 5 stars

Josh Ramsey was outstanding—knowledgeable, professional, and laser‑focused on getting me the best deal on my 2026 CR‑V EX‑L. There is absolutely no way I would have come close to the price he secured... See more

Company replied

Rated 5 out of 5 stars

Hi Zach and Ray, I wanted to personally thank you for creating such an incredible AI agent. My nephew’s car was recently totaled, and he urgently needed a new one. He had his heart set on... See more

Company replied

Rated 5 out of 5 stars

Zack & Ray, Thank you so much for everything you taught me thru your videos.  New Year's Eve 1pm, I used CarEdge Pro AI to negotiate with 9 dealers on a 2026 Toyota BZ within 200mi radius.... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

276 reviews

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Replied to 92% of negative reviews

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Rated 5 out of 5 stars

Worth every penny

I worked with Mr. Tamburello. He communicated very quickly with useful information and is a real nice guy. It barely took a week to find and make a deal on a car I liked. All I had to do was walk into the dealer and sign the papers the day after I agreed to pull the trigger. It really was worth every penny and more, so much less stress. I'll be using this service every time from here on out.

November 3, 2025
Unprompted review
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Reply from caredge.com

Thank you for the wonderful feedback, Spencer! We are thrilled to hear that Thomas was able to find you a great deal and get everything sorted iso quickly. Being able to just walk in and sign is exactly the stress-free experience we aim to provide. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Truly value added!

I have purchased cars in the past using many of the techniques that CarEdge teaches (including and especially "working the phones" rather than visiting and getting trapped for hours at dealerships), and this time given the "wild west" nature of car dealerships of all brands here in the Tampa Bay market, I decided to outsource the legwork to CarEdge's Concierge service. Talk about money well spent!

I was connected with Thomas T. to serve as my concierge/partner in the process, and he was the right man for the job. I was looking for new 2026 Hyundai Palisade in a very specific trim level and color combination, of which there are few available, and Thomas was able to locate 3 within a 100-mile radius of my location, including one dealership a bit further drive away who was willing to minimize the add-on fees that the others nearer Tampa wouldn't budge on. He actively worked the deal and maintained consistent and thorough communication throughout. He then worked the trade-in angle only AFTER the OTD price was established and agreed upon.

Upon our arrival to the dealership, the quoted numbers remained unchanged (although the dealership did use every delay/wear-down tactic in their playbook to try to squeeze extra profit out of me...and failed, thanks to Thomas' coaching), and we finally drove off in our new vehicle satisfied that we got the best deal possible for a vehicle that is currently one of the hottest on the market.

I recommend CarEdge and the Concierge service, and Thomas T. in particular, with no hesitation and with great enthusiasm!

November 19, 2025
Unprompted review
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Reply from caredge.com

Congratulations on the new Palisade, Dave! Navigating the "wild west" of FL is no small feat, and we are thrilled that Thomas was the right partner for the job. Finding that specific trim and color while keeping the add-on fees in check is a massive win. We are also glad to hear you stuck to the strategy and didn't let the dealership's delay tactics wear you down. Thank you for the enthusiastic recommendation!

Rated 5 out of 5 stars

2025 Subaru Forester

We worked with Nick Young and he was very knowledgeable and responsive. The process was very easy and he saved thousands off of MSRP.

November 19, 2025
Unprompted review
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Reply from caredge.com

That is fantastic news, Carl! Saving thousands off MSRP is a huge win. We are so glad to hear that Nick made the process easy and responsive for you. Thank you for choosing CarEdge!

Rated 5 out of 5 stars

Concierge service worth every penny.


Working with Josh Ramsey was an absolute pleasure. He took all the stress out of the car-buying process and handled every bit of the leg work for us. From start to finish, the experience was completely flawless. We ended up with our dream car without any of the usual hassle or pressure. Truly worth every penny. Highly recommend Josh to anyone who wants a smooth, zero-stress car-buying experience!

November 1, 2025
Unprompted review
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Reply from caredge.com

Congratulations on the dream car, John! We are so happy to hear that Josh made the process flawless and took all the stress off your plate. Handling the legwork so you can enjoy the result is exactly what we aim for. We appreciate the recommendation and are glad to hear the service was worth every penny!

Rated 5 out of 5 stars

I wish I could buy cars everyday, just so I could us CarEdge!

I wish I could buy cars more frequently just so I could use CarEdge’s services again and again. Ever since I first discovered Ray and Zach Shefska on YouTube, I knew that the next time I bought a car, I wanted their process guiding me. It took a few years for that moment to arrive, but when it did, I joined CarEdge as a monthly member to learn as much as I could—and when it came closer to actually shopping, I decided to purchase their expert negotiator service. As far as I know, that service no longer exists, and I may have been one of the last people to take advantage of it. I am very glad I did.

The promotional price was excellent, so I purchased it ahead of time, and shortly afterward I was contacted by Zee, who let me know he would be handling my deal. From the very first conversation, I trusted his expertise. When it came time for me to share details about the vehicle I wanted, Zee provided an enormous amount of guidance, clarity, and support. Talking with him felt like talking to a knowledgeable friend—patient, honest, and genuinely invested in my situation.

Zee took the time to understand my circumstances, walked me step-by-step through what I needed to do, and never made me feel foolish for the questions I worried might be “stupid.” He treated every detail of my car-buying experience with care and ownership, including communicating with my salesperson and strategizing how to get me the best out-the-door price. He explored every angle, every possibility, and never rushed me. Even on the day I accepted the final deal, Zee remained available for any last-minute questions.

Because of him, I ended up saving about $3,000 off the dealership’s initial price. On top of that, Zee offered to connect me with CarEdge’s partner, Fair Warranty; however, I was already in contact with them. Fair Warranty was another exceptional experience. The dealership tried to sell me a warranty for nearly double what Fair Warranty offered. Edward from Fair Warranty took great care of me, explained everything clearly, and even made himself available by phone in case the dealership pressured me during the signing process.

My entire dealership experience was smooth because Zee did all the heavy lifting. All I had to do was show up. CarEdge delivered exactly what they promise—and more.

Even though I have already bought my car and do not need their services now, I still keep my paid subscription because I genuinely trust this company and want to continue supporting them. Whatever services they offer in the future, I will confidently use them again when it is time for my next vehicle purchase.

In the meantime, I recommend CarEdge to anyone I know who is in the market for a car—and to anyone reading this review. CarEdge is absolutely worth it!

October 25, 2025
Unprompted review
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Reply from caredge.com

Sidney, this review truly means the world to us! We are humbled that you’ve followed Ray and Zach for years and that Zee was able to guide you through a stress-free purchase while saving you $3,000. It is also fantastic to hear that Edward and the team at Fair Warranty took such good care of you. Keeping your subscription just to support our mission is the highest compliment we could receive. Thank you for being such an amazing part of the CarEdge community!

Rated 5 out of 5 stars

The AI negotiator from car edge pro.

The AI negotiator from car edge pro was very usefull.
After many emails back and forth ( all handled by the ai) a price was agreed upon, I went and bought the vehicle the next day.

October 23, 2025
Unprompted review
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Reply from caredge.com

Thank you, Pat! We love hearing that the AI successfully handled the email back-and-forth for you. Walking in to pick up your vehicle with the price already agreed upon is a huge win. Congratulations on the new ride!

Rated 5 out of 5 stars

CarEdge Pro was awesome!!!

CarEdge Pro was awesome. It was fun to watch the AI agent interact with dealers to purchase the car I wanted. Once I had a clear out-the-door price, I contacted the dealer that had the car. I showed the salesman the out-the-door price. They sold me the car at that price with no questions asked. I must say that this was the easiest and least stressful way I have ever purchased a car.

November 10, 2025
Unprompted review
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Reply from caredge.com

That is incredible to hear, Dean! We are so glad our AI agent could do the heavy lifting to get you a clear out-the-door price. Walking in and getting the deal with "no questions asked" is exactly how it should be. Thank you for choosing CarEdge Pro and enjoy the new ride!

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience! Joe was extremely helpful every step of the way he made my car buying journey they vacation rather a horrible experience! They saved me $3000 plus getting the dealership to handle some maintenance on the car completely free to me.

November 4, 2025
Unprompted review
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Reply from caredge.com

Hi Christina,

Thank you for sharing your experience! We’re thrilled to hear that Joe made your car-buying journey smooth, stress-free, and even enjoyable and that you saved $3,000 while getting extra maintenance covered at no cost. We truly appreciate your kind words and trust in CarEdge.

Rated 5 out of 5 stars

Good communication

Good communication! Thank you

November 4, 2025
Unprompted review
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Reply from caredge.com

We're glad you had a good experience Paul, thank you!

Rated 5 out of 5 stars

The service provided is worth every penny

The information available on the car edge website is great when it comes to researching car pricing and availability. Having them do the legwork of negotiating with the dealer makes the whole process extremely painless. After all of their work we were able to drive to the dealer and be out the door in less than an hour with the new vehicle at the agreed upon price.

November 4, 2025
Unprompted review
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Reply from caredge.com

Hi R.P.,

Thank you for sharing your experience! We’re so glad to hear that CarEdge made your car-buying process smooth and stress-free, from research to driving off the lot in under an hour. It’s great to know the negotiation support helped make everything so easy. We truly appreciate your kind words.

Rated 5 out of 5 stars

I used your concierge service with Jerry Kramer.

I used your concierge service with Jerry Kramer representing me. He did an excellent job of researching dealers and their pricing for my 2026 Toyota Corolla Hybrid. The MSRP was $24,575. Jerry was able to obtain an out-the-door price of $27,991.20. That was 3,416.20 difference than the MSRP.

November 7, 2025
Unprompted review
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Reply from caredge.com

Hi John,

Thank you for sharing your experience! We’re so glad to hear that Jerry’s research and negotiation helped you secure a great out-the-door price on your new Corolla Hybrid. It’s wonderful to know the process was handled thoroughly and professionally. We truly appreciate your feedback and trust in CarEdge.

Rated 5 out of 5 stars

Set it & Forget It

All I had to do was choose a make & model plus the year of car.
Caredge site had dealers with the car I wanted.
Once I chose the car I wanted the AI made contact with dealer & worked the OTD price.
Within 24 hours I had a deal and closed on it the next.
Just set it & forget it.

November 7, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your experience! We’re so glad to hear that the process was quick, simple, and effective—from choosing your car to closing the deal within 24 hours. It’s great to know the tools made things so seamless.

Rated 5 out of 5 stars

I worked with Nick Young and he found the perfect car for me

I worked with Nick Young and he found the car that I wanted. I gave him three must haves. Mazda CX5 with Black exterior, leather seats and a power liftgate.
I was expecting to get a 2024 with 25,000 mile on it but I got a 2025 with 16,500 miles.

October 30, 2025
Unprompted review
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Reply from caredge.com

Hi Bill,
Thank you for sharing your experience! We’re so glad to hear that Nick was able to find the perfect CX-5 that checked all your boxes, and even exceeded your expectations on the year and mileage. We truly appreciate your feedback and trust in CarEdge.

Rated 5 out of 5 stars

Very happy with my purchase

I signed up for the car edge and gave them the information they asked for on the car I was interested in and the dealer I wanted to go to. They started the negotiations with the dealer and did all the emails back and forth. I just sat back and watched the them negotiate until they got a price that was better than I expected. It was well below invoice. I had a car to trade and the dealer offered me almost $6000.00 less than the quote I had received from another company. It's a good thing I had listened to car edge about getting a quote about my cars value before going to the dealer. I would highly recommend car edge to anyone considering purchasing a new car.

October 31, 2025
Unprompted review
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Reply from caredge.com

Hi Keith,

Thank you for sharing your experience! We’re so glad to hear that CarEdge helped you secure a deal well below invoice and guided you to get an accurate trade in quote before visiting the dealer. It’s great that the process was smooth and exceeded your expectations. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Valuable service, flawless execution, expert in my pocket

I worked with Jerry to obtain a Ford Mustang lease in Florida. He successfully found and negotiated a spectacular lease deal, saving me time, money, and, most of all, the hassle of securing a new car. Because the lease was for my daughter, there was a little more complexity, which Jerry navigated expertly. When it came to working and interacting with Jerry, it was excellent. His decades of industry experience, combined with his professionalism, were the right combination for me. His communication cadence was appropriate and as expected. He was available at all times and quick to respond to questions and concerns. He took the time to explain the processes and what to expect next. He prepared the entire transaction ahead of time, working with the Manager at the dealer. When challenges arose, he handled them skillfully and in the background. On the day of the transaction, I flew to Tampa to pick up the car (we cast a wide net to get the best deal). Knowing that I was taking time and spending the money to pick the car, he made sure everything was in order and was in constant communication with me during the transaction. He not only helped me, but he also guided the dealer, who does very few leases. Lastly, he made sure everything was in order before I departed the dealership.

Overall, I had an excellent experience. Before I decided to hire Car Edge for my search, I wondered if the fee was worth it. I can say with confidence and conviction, yes. The amount of time and effort Jerry saved me was invaluable! I would not hesitate to use Car Edge, or a similar service in the future.

October 17, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your experience! We’re so glad to hear that Jerry’s expertise, professionalism, and communication made the entire process smooth and successful. It’s great that he navigated the added complexity of your daughter’s lease and ensured every detail was handled with care. We truly appreciate your thoughtful feedback and your trust in CarEdge.

Rated 5 out of 5 stars

CarEdge provides a tremendous service

I choose to use the CarEdge Pro as I searched for a good used car. Phil from CarEdge contacted me immediately and explained how the process worked. I have been very impressed with how quickly he responds to any questions I have and how well the AI agent gets contact information from the dealers.
You are kept up to date with all negotiations between the dealer and the agent. I have an active negotiation and hope to close a deal tomorrow. Highly recommended -

November 6, 2025
Unprompted review
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Reply from caredge.com

Hi Carl,

Thank you for sharing your experience! We’re so glad to hear that Phil’s responsiveness and clear communication made the process easy to follow, and that the CarEdge Pro tools have been helpful during your search. We appreciate your recommendation and wish you the best as you close your deal.

Rated 5 out of 5 stars

Jerry K-Positive response

Jerry K. was quick, very pleasant, listened well to request, and we had the car and price locked down within 36 hours! That was outstanding!

November 6, 2025
Unprompted review
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Reply from caredge.com

Hi Ford,

Thank you for sharing your experience! We’re so glad to hear that Jerry’s quick communication and attentive approach helped you find the right car and lock in a great deal so efficiently. We truly appreciate your kind words.

Rated 5 out of 5 stars

Caredge Concierge Exceeded my Expectations

The concierge service not only did what it advertised, it exceeded my expectations...by a lot!
My rep Nick was very open about managing expectations and being realistic about what results we would get. Having said that I was hopeful. The car I was looking for was a 2025 Hyundai Tucson Hybrid Limited; new or CPO. Within about 48 hrs I had four cars to review. I chose a CPO with only 1028 miles on it. Nick did all the negotiating and had the delalership remove over $2K in "junk" fees... long story short... this car new MSRP was $43,995 (for all intents and purposes it was a new car). The CPO dealership price was $37,888. My rep negotiated the final out the door price of $35,337+doc fees $595+ sales tax $2245.75 + registration $135 = $38,312. He also helped me navigate the sale of my 2014 mazda 6 with 164k on it to the dealer so take another $3000 off for a price of just over $35,000. Not too shabby!
Bottom line...This IS THE WAY TO BUY A CAR. At the sale price of $700 for the concierge service, it more than paid for itself manyfold. Even if I had paid the full $1000 reg price it still is an overwhelming winner.

October 28, 2025
Unprompted review
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Reply from caredge.com

Hi Dave,

Thank you for sharing your experience! We’re thrilled to hear that Nick exceeded your expectations and helped you secure such a strong deal on your Tucson Hybrid. It’s great that the process was clear, realistic, and ultimately saved you thousands. We truly appreciate your detailed feedback and your trust in the CarEdge Concierge service.

Rated 5 out of 5 stars

Dealing with Zee

Dealing with Zee was amazing.

October 27, 2025
Unprompted review
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Reply from caredge.com

Hi Robert,

Thank you for sharing your experience! We’re so glad to hear that working with Zee was a great experience. We truly appreciate your feedback.

Rated 1 out of 5 stars

Community help - not very helpful

Great resources and videos from Ray and Zach for buying/leasing cars. Posting in the community is risky however. Be prepared to be insulted - especially if you are a woman. Feedback from the "experts" can be harsh. As if it isn't difficult enough for a single woman navigating the car buying/negotiating experience as it is with biased dealers, to hear the condescending feedback from "Igor" stating that I have a "problem." Harsh and unnecessary. The community feedback should be monitored. Please be nice. We're not all experts like you, Igor.

October 31, 2025
Unprompted review
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Reply from caredge.com

Thank you for sharing your experience. We’re really sorry to hear that your interaction in the community left you feeling disrespected. That’s not the kind of environment we want to foster. The CarEdge Community should be a supportive space where everyone feels comfortable asking questions and learning, especially when navigating something as stressful as car buying.

We appreciate you bringing this to our attention, and we’ll review the feedback and moderation process to make sure the space stays welcoming and constructive for everyone.

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