CareLineLive - UK Reviews 104

The team at Careline is brilliant! Every time I’ve spoken with Coleen or Donovan, they have been incredibly supportive and always ready to help.

Careline Live have been fantastic, the on-going support and after care have been invaluable. Careline Live has helped streamline tasks and assisted with providing a more efficient service. Thank you.

Very helpful indeed. Quick response.

Great guidance , very friendly.

I had the privilege to look at other ECM systems on the market and came to realise that Carelinelive is less complicated to use, Great support team and regular updates and your grow with the system. If you are thinking about looking elsewhere due to budget constraints then please do so. otherwise, why do you need to start all over again, think of the time and money you have invested in the system. We are not moving for the shake of having a new system.

We've worked with CLL for over 2 years now and they've always been helpful but today I have to give a shout out to Donovan. He really went above and beyond to assist me in trying to resolve a problem/issue, talked me through everything with screenshots what to do to rectify 1 area but he's even put in a training session for a staff member 1:1 via Teams this week.

Again, many thanks Donovan

Simone Dyer
Registered Manager
Everycare Rugby + Warwickshire LTD

Help was prompt and my questions answered.

Careline live is great . The whole digital programme is user friendly . Before you sign with them the staff explain what is involved . It is full of so much information about the whole business and what information to capture. We are in Dom care and it will be difficult to operate efficiently without Careline live .

Required support from Jay regarding fixed rates for the Christmas payroll, we are not a domiciliary care company so the set up is very different using fixed rates during the night shifts. It took us a week to get this straight, but having support understand how your system and rota's work is imperative in providing the right support from the start.

Response times are so quick with Care Line Live, and they always do their best to help me. I would recommend reading the articles whilst you wait as they can answer your question even faster.

Careline Live team is alway Prompt to respond and very helpful

Quick response from initial enquiry; clear explanation of how to resolve the issue and supporting guidance also linked.

Coleen was very helpful and patient when resolving this issue.

She is not alone, all of her colleagues at Careline Live have always been extremely knowledgeable and helpful on a range of issues regarding how I use the system.

Great company. Easy to use. Best carer platform we have worked with. The support team are great. Nothing is too much for them to sort out

Great service never have to wait long and always get help advisors on the other side.

No question is to big or small great team Coleen is great always helpful and chatty makes you feel at ease.

Colleen was extremely helpful in my query, was very patient as I was having issues with mobile access and we even pulled in Deana and a gentleman (sorry didn’t know his name ) involved to help with the issue, suitably impressed, a team effort, I did not feel rushed and was on the phone a while, thank you it’s going to help me immensely when I am out in the community and multi tasking managing the service- made my day !

Colleen has been extremely supportive to ensure our staff gained access to the Carer app. Thank you so much, we are very grateful.

The support team are always super helpful, giving clear answers and directions for any issues or queries.

Really great and friendly service, solved my problem for me and sent me simple instructions for me to follow, I would definitely recommend there service, great staff and polite

The representative responds very quickly.