We were visiting our Aunt in West Drayton and needed a wheelchair transportation to a restaurant. I booked everything from Germany and received confirmation calls prior to the pick up date. Musta... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Naidj who was our driver was the epitome of kindness , professionalism and compassion . His personal approach made an extremely challenging situation with my Aunt much much easier . He accompanied us... See more
Company replied
I appreciated that Care Safe called yesterday to reconfirm all the details for today's journey. And today, Amjed arrived early and treated my very elderly mother with care and consideration. The vehi... See more
Company replied
Thank you to Care Safe for excellent help with getting a family friend and his mobility scooter in from Croydon to spend Christmas with us. And for taking him back a couple of days later. The driver,... See more
Company replied
Company details
- Home Health Care Service
- Ambulance Service
- Blood Testing Service
- Health Consultant
- Aged Care
- Taxi Service
Written by the company
Care Safe: Elevating lives with technology-driven care at your doorstep. From reliable wheelchair access, ambulance transportation, personal care, and remote medical monitoring all in one place. No more long waits for a GP appointment or blood tests; Care Safe covers you at your convenience.
Contact info
Office 1.14, Bay Technology Centre, Baglan Innovation Park, Central Avenue, Port Talbot SA12 7AX, SA12 7AX, Neath Port Talbot, United Kingdom
- 03332409677
- support@caresafe.io
- caresafe.io
4.8
Excellent
122 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rapid transport with wheelchair to A&E
Needed transport with wheelchair to get to A&E as in severe back pain 3 weeks after surgery. Niaj arrived promptly, was very professional, helped me into ambulance and made sure I was safe and in as little pain as possible. Thank you!
March 30, 2026
Unprompted review
Hospital day visit
Good ambulance staff. A few difficulties with steps as they didn’t have a stair climbing wheelchair on board, but we managed.
March 27, 2026
Unprompted review
Excellent
Excellent. Our driver Mufusa was wonderful, kind, caring and amazing. Will definitely use Care Safe again.
March 26, 2026
Unprompted review
Wheelchair transfer
All on time, very professional & polite, my mother was able to stay in her wheelchair
March 23, 2026
Unprompted review
Reply from Care Safe
Thank you so much, Graham, for your encouraging words. Our dedicated team undergoes professional training to ensure they effectively meet the personal needs of every service user.
Good friendly service
March 23, 2026
Unprompted review
Reply from Care Safe
Thank you very much for your valuable feedback.
hospital transport
Arrived at pick up point on time and staff very helpful
February 12, 2026
Unprompted review
Reply from Care Safe
Thank you, Nigel, for your valuable feedback.
Had to organise short notice transport…
Had to organise short notice transport for my wheelchair bound Mum so she could visit my Dad in hospital on what proved to be his final day. The call was handled efficiently and our driver Iqbal was very good and safe.
February 12, 2026
Unprompted review
Reply from Care Safe
Thank you, Susan, for your thoughtful words. They truly resonate with us. Our dedicated team is not only passionate but also expertly trained to cater to the unique personal needs of each of our service users.
Our driver Kalum was very helpful
Our driver Kalum was very helpful, professional and on time! I would highly recommend them.
January 28, 2026
Unprompted review
Reply from Care Safe
Thank you, Alberta, for providing your valuable feedback.
A godsend
Reliable, professional and friendly service. Had a lot of worry about how to get to and from hospital after surgery left me temporarily wheelchair bound, and Care Safe’s wheelchair taxi service has been a godsend. Would highly recommend!
January 28, 2026
Unprompted review
Reply from Care Safe
Thank you, Ren, for your valuable feedback and for calling us a "Godsend." We truly appreciate your words of encouragement. Our dedicated team is deeply passionate about delivering exceptional services, and that commitment shines through in everything we provide, from personal care to clinical services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Would book again - Kalum was great
We booked Care Safe to move my grandmother from one care home to another. Kalum was a great driver! He was very careful as my gran gets motion sickeness. He kept checking on her and avoided pot holes. Thank you Kalum!
January 21, 2026
Unprompted review
Reply from Care Safe
Thank you very much for your kind feedback, and appreciate Kalum.
First time with CareSafe
This was our first experience of CareSafe. My wife is seriously disabled by a stroke and getting her safely, reliably and punctually to hospital etc appointments has been a constant headache. CareSafe assessed our requirement thoroughly on the phone and provided an entirely satisfactory solution. Our driver Kalum was meticulous in ensuring that she was securely fastened into the mini-ambulance and drove with great sensitivity to her extreme nervousness. Loading and unloading was done with great care.
January 19, 2026
Unprompted review
Reply from Care Safe
Thank you for sharing your valuable feedback about your first experience with Care Safe. We are thrilled to hear that our services not only met your expectations but also provided the reliable, safe transportation your wife needed for her appointments.
At Care Safe, we understand the challenges families face in securing safe, timely transportation for their loved ones, especially when health concerns arise. Our commitment is to offer personalised, compassionate solutions, and we are pleased to hear that we effectively addressed your needs and delivered a positive experience.
We are particularly grateful for your kind words about Kalum. Our drivers are meticulously trained to handle each situation with the utmost sensitivity and professionalism, and Kalum’s dedication to your wife’s comfort and safety exemplifies our core values. We will ensure he receives recognition for his outstanding service.
Your insights are incredibly valuable to us, as they reinforce our unwavering dedication to providing exceptional service that alleviates our clients' burdens. We truly appreciate the trust you placed in Care Safe, and we are eager to continue supporting you and your wife with your transportation needs.
If there’s anything more we can do to enhance our services, please don’t hesitate to reach out. We are always here to assist you.
Thank you once again for your trust and support.
Thank you for excellent help…
Thank you to Care Safe for excellent help with getting a family friend and his mobility scooter in from Croydon to spend Christmas with us. And for taking him back a couple of days later. The driver, Mohammed, who did both trips, was a pleasant man and very helpful
December 24, 2025
Unprompted review
Reply from Care Safe
Thank you, Ian, for your kind words about the service and about our team member. We are happy to help you again.
The Drver was very polite and helpful.
December 18, 2025
Unprompted review
Reply from Care Safe
Thank you, Janet.
UNSAFE DRIVING AND WRONG DESTINATION
The driver drove unsafely, was repeatedly horned at, stalled on busy roads and nearly caused an accident. I had to warn him about oncoming cars. He appeared visibly panicked and told me he hadn’t driven for 2–3 months, which he said was the reason for the mistakes. I was on edge the entire journey.
Despite confirming the correct postcode, I was taken to a completely wrong destination over 50 minutes away and arrived an hour late to my appointment. Care Safe admitted the destination error but refused a refund because the journey was “completed”.
Unacceptable.
December 15, 2025
Unprompted review
Reply from Care Safe
Dear Ms Murtaza,
We want to express our sincere gratitude for your patience as we undertook a thorough investigation into your recent experience. Please accept our heartfelt apologies for any inconvenience our service may have caused you.
After an extensive inquiry led by one of our senior directors, we identified an error on our part in the destination details provided by our booking team. Discussions with both the booking team member and the driver revealed that this mistake occurred during the booking process. We deeply regret this oversight and the distress it caused you during such an important appointment.
I must commend the driver for his exceptional handling of the situation. He ensured you arrived at your appointment safely and returned home without further complications. It's important to clarify that the driver did not indicate he was new to driving; instead, he mentioned the importance of staying hydrated throughout the journey. The vehicle stalling was due to a common mechanical issue common to manual-transmission vehicles at low speeds. Please rest assured that your safety has always been our top priority.
We thoroughly reviewed the GPS tracking records and found no instances of excessive speed or rapid acceleration, reflecting our unwavering commitment to safe driving practices.
To prevent such errors in the future, the booking team member responsible has been given a final warning. As a token of our appreciation for your understanding and goodwill, we are pleased to offer you £20 off any booking over £100 with our service.
Once again, we sincerely apologise for the inconvenience you experienced, and we genuinely value your feedback, which is vital to improving our services. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Great service
This was the first time that I used care safe, and the experience was a very good one. The communication with care safe was very good. They pick me up on time and took me to my destination very safely.
The driver was very professional and polite.
I will definitely be using their services again when I travel down to London.
November 26, 2025
Unprompted review
Fantastic !
My 80 year old mother has used Care Safe twice so far and have had brilliant service both times by all of the guys who transported her. They told her they would look after her ‘like their own mum’ and they did; you can’t get better than that ! From start to finish with booking etc, everything was so easy and stress free ! Thank you guys, see you on Christmas Eve for another trip ! x
December 1, 2025
Unprompted review
Reply from Care Safe
Thank you very much for your valuable feedback.
Curtious service and prompt
November 13, 2025
Unprompted review
Reply from Care Safe
Thank you very much for your feedback.
A huge thank you to the whole team at CareSafe
A huge thank you to the whole team at CareSafe - impeccable service from start to finish.
Following a holiday accident, my elderly mother required transfer from Bristol airport to A&E in Wales. The booking process was easy and transparent (with all costs and options clearly explained), the communications were clear, the co-ordination of the pick-up seamless, and the kindness and care show by our driver, Nadun, was exemplary.
A brilliant service all-round, and even more important and appreciated due to the difficult circumstances that had led us to seek this service. I would have no hesitation in recommending the CareSafe transport service to anyone else in similar need.
November 6, 2025
Unprompted review
Reply from Care Safe
Thank you, Marek, for your kind words. We take great pride in offering comprehensive home care and clinical support, with every service fully regulated to ensure the highest quality. Should you require any assistance in the future, please remember that we are here for you. You can trust us to provide the same exceptional level of care and support you’ve come to expect.
Amazing service
Amazing service. Kept in constant contact, on time. Delightful chaps, extremely kind and helpful in bringing our mother home after two months of being in hospital. Highly recommend.
October 18, 2025
Unprompted review
Reply from Care Safe
We sincerely appreciate your valuable feedback, Katie. Thank you for taking the time to share your insights. Your contributions are truly important to me.
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