Carfinancerus Reviews 1,869

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patience, making the entire process smooth and stress-free. Many highlight the excellent customer service, noting that representatives are attentive, informative, and go above and beyond to ensure a positive user experience. People frequently mention the ease and speed of the service, from initial inquiries to securing their desired product. However, some customers also noted issues with communication and after-care, with a few mentioning that things went wrong after the agreement was signed and that the company was unresponsive in resolving these problems. A small number of people also reported being unaware of certain terms until after signing.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the outstanding and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and seamlessness of the... See more

Product

Users describe positive interactions with the product. Many customers express happiness with their new cars... See more

Based on these reviews

Rated 5 out of 5 stars

I can’t praise Kiera’s skills & helpfulness enough however, did get a lot of figures thrown around quickly at the beginning. Although all was eventually sorted. Kiera supported me when the... See more

Rated 5 out of 5 stars

The best experience - I couldn’t thank or recommend car planet and Sean enough! I was super nervous about this process as it’s a big investment however Sean made me feel at ease throughout the who... See more

Rated 5 out of 5 stars

Overall the process was trouble free. Had a hiccup (last minute) trying to insure the pickup, it was classed as a van.... in the event the vehicle was swapped for one that was insurable. The guys at... See more

Company replied

Rated 5 out of 5 stars

I recently bought a new car and used this finance company to help with the purchase — and I couldn’t be happier! The entire process was smooth, transparent, and hassle-free. The team were professional... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 38% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well informed

I was well informed of the contents in the policy.
They confirmed i was happy to go on with the detailed and explained rate.
It was easy to contact the company.
The staffs have got the skills of active listening.

April 16, 2026
Rated 5 out of 5 stars

Tiana has been absolutely brilliant from start to finish.


Tiana has been absolutely brilliant from start to finish.
She communicated clearly, handled the paperwork efficiently, and made the process straightforward. I appreciated her attention to detail and the way she kept me updated throughout.

Overall, Tiana made the experience much easier, and her support was a key part of getting everything completed on time.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this company. The entire process was smooth, transparent, and handled with professionalism from start to finish.

A special thanks to Ms. Keira, who truly stood out for her exceptional support. She was knowledgeable, patient, and always willing to go the extra mile to ensure everything was clearly explained and handled efficiently. Her friendly approach and attention to detail made the whole experience stress-free.

Highly recommend this company, especially if you have the chance to work with Ms. Keira!

April 15, 2026
Rated 5 out of 5 stars

Exceptional Service from the Team

My experience with the CarFinancerus Team has been excellent, especially thanks to Leon. He was patient, never rushed me, and gave me the space to explain my needs and preferences. He also helped search for suitable cars from his side, which made everything easier.

Leon was friendly, reliable and genuinely respectful throughout. As an African, I felt treated warmly, equally and without any prejudice. He took his time to answer all my questions and made the whole journey smoother than I expected.

The whole team has also been supportive and consistent. I’m genuinely happy with the service.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, Kiera was so so helpful and patient when I was deciding through 20 odd cars lol. She sorted everything, answered all my questions and made my first car dream a reality! Funds released quick, so straightforward. Very professional, helpful and clear in what they do here I’d 100% recommend.

April 14, 2026
Rated 5 out of 5 stars

5 Stars

Stars: ⭐⭐⭐⭐⭐
"I had a fantastic experience with Car Finance R Us! A huge thank you to Emile, who was absolutely brilliant throughout the entire process. The level of service here is top-notch; the team is professional, friendly, and truly goes the extra way to help.

April 13, 2026
Rated 5 out of 5 stars

Amazing finance company

Amazing finance company. Specifically the customer service the person calls Emile nice friendly and helped me so much to get my dream car. I will give highest recommendation. Thanks

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel at Carfinance 247 provided an…

Daniel at Carfinance 247 provided an outstanding service from start to finish. He was professional, patient, and incredibly reassuring, taking the time to clearly explain every step of the process over the phone. I was extremely anxious about not having a car ready for work, but his calm and supportive approach immediately put me at ease.

He handled everything efficiently and seamlessly, resolving any issues without stress and keeping me fully informed throughout. Impressively, the entire process was completed within just an hour—and he even managed to arrange delivery on a Sunday.

I genuinely couldn’t have asked for a better experience. Daniel went above and beyond, turning what could have been a very stressful situation into a smooth and positive one. I’m extremely grateful for his help and wouldn’t hesitate to recommend him.

Thank you Daniel

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience financing my…

I had a great experience financing my car with this company. The whole process was smooth, straightforward, and stress-free from start to finish. The team was really helpful, took the time to explain everything clearly, and made sure I understood all my options before making a decision.
Communication was excellent throughout, and everything was handled quickly and professionally. I’m really happy with my car and the finance package I received.
I’d definitely recommend this company to anyone looking for reliable and transparent car finance. Thank you for making the process so easy!

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Sales team are great.

After care is terrible. Warranty is a scam. They put a cap on it without telling you until 1 week after the agreement is signed.

The refused to do anything about it after. Terrible customer

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Best company

Speedy process especially when I needed the car ASAP. Great customer service especially Nihar who was patient with me and took me through the process.

March 26, 2026
Unprompted review

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