Carfume Reviews 

1,551
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Consumers frequently share that the diverse vehicle air fresheners always smell absolutely wonderful, remaining exceptionally fresh and potent for long periods while ensuring rapid shipping times. Many enthusiastic buyers consistently express great satisfaction regarding the helpful support teams and secure packaging that keeps everything completely intact during transit. Some people were dissatisfied with specific items leaking and causing unintended damage inside vehicles or completely failing to release any noticeable scent. Reviewers additionally reported frustrating experiences involving automatic subscription renewals and significantly delayed deliveries that negatively impacted their overall satisfaction.

What people talk about most

Product

Reviewers share ambiguous feedback about the product. While many consumers praise the incredible and... See more

Quality

People report ambiguous experiences with quality regarding the air fresheners. Many customers praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divergence in opinion. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’ve bought from here before and been very satisfied but recently bought the mini eggs scent and it’s really awful! Doesn’t smell like mini eggs at all, and has a horrible fake/cheap chocolate scent t... See more

Company replied

Rated 5 out of 5 stars

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... See more

Company replied

Rated 5 out of 5 stars

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments... See more

Company replied

Rated 5 out of 5 stars

I've not once had an issue with carfume! they always deliver, even in busy Christmas months they never disappoint! When my brand new spray broke in my car they re sent one to me, that's fabulous c... See more

Company replied


Company details

  1. Car Accessories Store

Information provided by various external sources

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(1,551)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

I've not once had an issue with…

I've not once had an issue with carfume!
they always deliver, even in busy Christmas months they never disappoint!
When my brand new spray broke in my car they re sent one to me, that's fabulous customer service!
I recommend 👌🏽

January 17, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Fabulous car fumes

Fabulous car fumes! They smell just like the actual perfume and aftershave scents. Super quick delivery and they look so lovely in the car. Would highly reccomend.

January 25, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

I bought one of these in the range at…

I bought one of these in the range at Xmas and it’s incredible. Long lasting and I have bought a few more and a gift set that I picked up in Halfords too. Great gift and a nice treat for me!

December 22, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Melted the plastic…

I bought a hanging air freshener from halfords.it has started to leak melted the plastic,halfords said get in touch with carfume,,which i did.told me they wont replace it!
Edit.
They will not address the damage that is caused by the scent dripping on to the cars plastic.Of all the reviews,they address related postage etc,and make the customers look stupid,yet won't address the damage they do.I sent pictures of the damage ,,no reply..Only after I put a bad review on here,,and countless emails,,did I get a generic email saying my item is being shipped out.Still no response to pictures I sent of the melted plastic!!!

January 20, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review.

You sent us an email regarding a Carfume you purchased, and we replied requesting your order number for us to verify the purchase.

However, it transpired that your purchase was from a third party. We therefore advised you under the Consumer Rights Act 2015, the retailer is legally responsible for providing a remedy for you.

Despite this, and as a gesture of goodwill (offered by a business when they are not legally obliged to offer anything), we have shipped a replacement item for you and this should be with you shortly.

Carfume Customer Service

Rated 5 out of 5 stars

This is the best car freshener I have…

This is the best car freshener I have tried, even better when you can get an aerosol to back it up.
Will be buying these again for definite

January 15, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Lush

Recently got the winter angel. It smells just like lush snow fairy. Absolutely gorgeous and long lasting. My car smells lush

December 1, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Love the Winter Angel scent!

Purchased the Winter Angel scent which smells so good. Lasts much longer than normal car fresheners and doesn’t fade after a few weeks.

December 15, 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Scent

Scent, presentation and customer service wonderful

January 1, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

10/10

Have used many times before from online and in stores.
Had a slight problem this time and they couldn’t have solved the issue any quicker from product to customer service 10/10.

January 12, 2026
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Tesla Model 3 Clip

I installed the Carfume clip to position my air freshener on the front air vent. As a taxi driver, every customer inquires about its origin, remarking on its pleasant fragrance.

December 31, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 1 out of 5 stars

Don’t order!

Ordered nearly 2weeks ago for next day delivery and not received my order. I have emailed several times and I’m being ignored. £60 down the drain, customer service is appallingly

December 22, 2025
Unprompted review
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Reply from Carfume

Hello
You emailed us on 22/12 and we replied the same day with an explanation as to why your order was delayed.
Your order was also shipped the same day. However, once we hand orders over to our delivery partner, we no no longer have control of it.
As a gesture of goodwill, we also refunded the delivery charge you paid.

Carfume Customer Service

Rated 5 out of 5 stars

Carfume sets

My son loves these car products

December 6, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

No faff ordering and delivery

Easy ordering system, quick delivery ,and stunning smelling air fresheners for cars. Ive bought one for each of my car owning family for Christmas. I have dark orchid in my own car,and get compliments from everyone who gets in.

November 28, 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Victoria, and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Love these scents

Arrived really quickly and the fragrances are lovely all the family’s cars smell amazing

December 2, 2025
Unprompted review
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Reply from Carfume

Hello Lynette, and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Excellent customer service!!

My expensive order was sent to the wrong address, a different county altogether. Jeff from customer services was brilliant. Helped me all the way...was professional and helpful and got a new order sent to me while saying he would be looking into the bad delivery.

November 27, 2025
Unprompted review
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Reply from Carfume

Hello and thank you for your review, it's really appreciated.
Thank you for such kind words- Jeff

Carfume Customer Service

Rated 5 out of 5 stars

Absolutely fabulous company I have…

Absolutely fabulous company I have previously bought from carfume and all my purchases where spot on this last order I had a small problem Carfume quickly sent out a replacement immediately I can highly recommend this company and will be buying from them again In future and you receive loyalty points win win

November 22, 2025
Unprompted review
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Reply from Carfume

Hello Tina and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

i have had a few of these products and…

i have had a few of these products and they are really good!! smells exactly like the products name and lasts a while. the sprays are great aswell and i think the price is reasonable for the product

November 17, 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Kourtney and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

Carfume

I was a bit wary of ordering from this company as I haven't heard of them. But I must say I am pleasantly surprised with my orders. They kept in touch by email and dispatch. They smell amazing. They are for gifts but kept one for myself as I really liked it. Will be ordering from them again

November 10, 2025
Unprompted review
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Reply from Carfume

Hello Sharon and thank you for your review, it's really appreciated.

Carfume Customer Service

Rated 5 out of 5 stars

The most amazing products…

The most amazing products,they smell fantastic,great value,excellent service too!so happy!

November 10, 2025
Unprompted review
Carfume logo

Reply from Carfume

Hello Linda and thank you for your review, it's really appreciated.

Carfume Customer Service

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