Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I ask... See more
Company replied
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Review summary
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Reviews shaping this summary
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number... See more
Company replied
They said they would call me back I sent them my phone number waiting all day and nothing no one called me ! And then they ask me for a review after how can you ask for a review and didn’t even call t... See more
Company replied
This is a great resource to quickly find vehicles. However most dealers on here do not seem to be fully transparent with pricing. Lots of prices listed seem to be a way of baiting customers to reach o... See more
Company replied
Company details
Written by the company
CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Contact info
Cambridge, United States
- 1-800-CARGURUS
- cargurus.com
3.6
Average
1K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great platform as always!
January 9, 2026
Unprompted review
Reply from CarGurus
Thank you for your 5-star rating!
Was I chatting with a human?
The conversation was ended while I was typing a reply. I had other questions. I am trying to avoid a wasted trip to Schenectady to see this car fearing that there is something obviously wrong with that explains its long time on the market.
January 9, 2026
Unprompted review
Reply from CarGurus
We’re sorry about the interruption—that can definitely be frustrating, especially when you still had questions. We understand your concern about avoiding a wasted trip, and we’d be happy to help you gather more information about the vehicle before you travel. Please let us know what additional questions you have, and we’ll do our best to assist or reach out to the dealership for clarification. We can be contacted here: https://www.cargurus.com/Cars/enterFeedback.action
This app sucks
This is the worst app I’ve ever dealt with every time I try to use it. It doesn’t recognize the listing asks for me to message again and then it closes on me
January 8, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about the trouble you’ve had using the app—that’s definitely not the experience we want for you. We appreciate you calling this out, and we’ll share this feedback with our product team so they can investigate the issue. If you’re able to share your device type, app version, or any screenshots of the error, that would help us look into this more closely. We can be reached here: https://www.cargurus.com/Cars/enterFeedback.action
Reply from CarGurus
Thank you for your 5-star rating!
Good place to search for cars at…
Good place to search for cars at reasonable prices with good research options.
January 8, 2026
Unprompted review
Reply from CarGurus
We appreciate your rating and review!
I really like the Customer Service
I really like the Customer Service, Christina help me so much!!
January 8, 2026
Unprompted review
Reply from CarGurus
Thank you for your review!
Aaron was very helpful and concerned…
Aaron was very helpful and concerned about what I needed. Very attentive and answered all my questions. Thank you 😊
January 7, 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback!
Just wanted to say how brilliant I…
Just wanted to say how brilliant I think CarGurus is. At an instant, you can tell whether what is on offer is a good deal or not. Fantastic!
January 6, 2026
Unprompted review
Reply from CarGurus
Thank you so much for the kind words! We’re really glad to hear you’re finding CarGurus helpful and that the deal ratings are making it easier to spot a great offer. We truly appreciate you taking the time to share your feedback and are happy to have you using CarGurus.
Waste of time
Waste of time. I just had one simple question & they couldn’t even answer that. I’m better off just calling the dealership. I’m not even sure if I was talking to a real person or some AI software or if this person was from outsourced country. Whatever the case, I’m just going to reach out to the dealership directly next time.
January 6, 2026
Unprompted review
Reply from CarGurus
We’re sorry to hear about your frustration and that your question wasn’t answered as expected. Our goal is always to provide clear, helpful support, and we regret that this interaction fell short. We appreciate your feedback and understand your decision to contact the dealership directly moving forward.
Good job that's awesome
January 5, 2026
Unprompted review
Reply from CarGurus
We appreciate your 5-star rating!
I found the perfect car on the CarGurus…
I found the perfect car on the CarGurus app! I downloaded five or six different car buying apps and searched several different car websites, and CarGurus was the easiest to navigate and gave me all the info I needed on the cars I was interested in. Their response time was quick when I texted for more info, and the dealership reached out to me after CarGurus notified them. Solid customer service and a wonderful car buying experience! Thank you, CarGurus!
December 30, 2025
Unprompted review
Reply from CarGurus
We’re thrilled to hear you had such a smooth experience finding your perfect car! It’s great to know our app made your search easy and that our quick responses helped connect you with the dealership. Thank you for sharing your feedback!
The logic/journey used on sms needs…
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number. And then it later asks if my issue has been resolved (1 for yes, 2 for no), and if you hit 2, it’ll cycle back to something else even more confusing. Your best bet is to call the dealership directly.
January 4, 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your feedback! We appreciate your suggestions about including the car link in SMS messages and simplifying the follow-up process—this helps us understand how to improve the user experience.
They take forever …
They take forever and 20 thousand questions to transfer you to the dealer even though that’s what you specifically say you want from the beginning .
And that’s every single time !
January 3, 2026
Unprompted review
Reply from CarGurus
Thank you for your feedback! We’re sorry to hear about the repeated delays and extra steps in connecting with the dealer, and we’ll share this with our team to help improve the process.
Have only browsed website
Have only browsed website, satisfied with what I saw.
January 2, 2026
Unprompted review
Reply from CarGurus
Thank you for sharing your feedback! We’re glad to hear you were satisfied with your experience browsing our website. We hope it continues to make your car search easy and enjoyable.
Unhappy buyer
You should make it easy for owners to sell their vehicles. Dealers are to tricky with the info about the cars
December 31, 2025
Unprompted review
Reply from CarGurus
Thank you for your feedback. We understand how important it is for vehicle owners to have a straightforward selling process, and we appreciate your suggestion. Your comments will be shared with our team as we continue looking for ways to make selling easier and more transparent.
Straight ahead
Straight ahead. Good Q&A. Waiting to see how dealership responds. CarGurus agent Phil said he'd tee things up -- conveying my answers to questions he asked, as well as his responses to questions I asked -- to make things go smoothly. We'll see.
December 30, 2025
Unprompted review
Reply from CarGurus
Thank you for sharing your experience! We’re glad to hear that Phil was able to assist with your questions and help facilitate communication with the dealership. We hope everything goes smoothly with their response and appreciate you keeping us updated.
Excellent support and quick response
December 30, 2025
Unprompted review
Reply from CarGurus
We appreciate your 5-star rating!
Stinks on ice
I responded to an ad about a particular vehicle and asked two specific questions about it—what features do not work and what is the rust situation—and all I got was a deluge of computer—generated data that had nothing to do with my requests, no matter how hard I tried to communicate. Most unsatisfactory experience and I won’t deal with CarGurus again.
December 29, 2025
Unprompted review
Reply from CarGurus
We’re sorry to hear about your experience and understand how frustrating that must have been. Your questions should be addressed directly by the seller, and we appreciate you sharing this feedback—it helps us identify where the communication process can be improved.
Filters are great
Like having the filters to help me find the types of vehicles I've been searching for. Can narrow down the search to the most minute detail.
December 29, 2025
Unprompted review
Reply from CarGurus
Thanks for the great feedback! We’re glad to hear the filters are helping you narrow down your search and find exactly what you’re looking for. Making it easy to customize and fine-tune your vehicle search is one of our top priorities.
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