Opodo Reviews 

I will never use Opodo again. We booked two cars through Opodo at Malaga Airport, fully prepaid, with all insurance and cover already included: CDW, Theft Waiver, Third Party Liability, breakdown assistance, unlimited mileage, taxes and airport fees. The only item excluded was the excess.

At the Avis desk the contracts even show the line “Optional Services Acceptance Signature” left blank, proving we did not agree to anything else. Still, Avis later charged us hundreds of pounds for “optional insurance” that was already included.

We raised this with Opodo, expecting support. Instead, Opodo sided with Avis. Their customer service simply repeated that because we signed on Avis’s tablet (a blank white screen, without showing what we were authorising), they will not help us. They ignored all the evidence we provided: the prepaid vouchers, the unsigned contracts, and the bank charges.

A quick search shows dozens of other victims reporting the same scam at Avis Malaga. Instead of protecting their customers, Opodo hides behind Avis’s documents and leaves you on your own.

Opodo is not a trustworthy company. They take your money, then when the rental company cheats you, they wash their hands of it. We have already filed disputes with our banks and consumer authorities, but we want to warn others: do not book through Opodo.

Guys, we all on this app. I’ve been defrauded by Apodo and I think it’s about time we get watchdog and paranormal involve in this case to figure out because I believe this company is a fraud and they are using it as a cover to collect people money and get away with it, and that it’s not on they are setting up company mentioning no culture but they are doing this and the fraud people using company as a background to scam working hard people and collecting their money and do not give refund so if you want to give them your money go ahead but I will be on here every week warning people about these company. I just hope that people check the review before booking with them again in the future.

Do not book with Opodo! Absolute scam. We booked long distance flights. The airline changed our flights. It’s the task of the travel agency to ensure new reasonable flights with the airline. They simply said we have to do it ourselves. We did so, but they are not even able to make any adjustments as it was Opodo to rebook the new flights. After an eternal back and fourth we decided to request a cancellation. Opodo claimed they requested this to the airline and that this would take 30 days. We reached out to the airline and they told us nothing was requested. CRIMINAL behaviour is the only right way to describe this. Lie after lie. 4.000 EUR stolen.

Don’t book with them if you don’t want to lose your money.

Opodo Prime - SCAM
Opodo Prime - Scam - DO NOT TAKE IT

I travel a fair amount and I compare prices everywhere, to the point it annoys my wife that I take too long to book holidays and travel. I reluctantly took this for a trip that we took to go to Perast in Montenegro last year. Since then I have felt like I "should" use my membership and annoyingly it is broadly inline with Expedia, Kayak or other similar search engines for pricing. Therefore this "Prime" membership is simply a Con. To compound this, I saw that they took £99.99 from my account this morning and when I rang to cancel this policy, I was offered Travel Vouchers to the tune of £90 as a valued customer ( i am not a valued customer) this is a clear tactic of a company that knows they offer an inferior service and therefore does not provide a "prime" service. When I stated that i wanted a refund, they refused. Thankfully i paid on my credit card (this is a must btw) i shall just speak to them and they will refund me. I urge you not to be lured into this SCAM that they are running and book elsewhere and do not use OPODO again.

Booked a car through this company and paid for updated insurance

Arrived to pick it up only to be told that they would take £1800 as a deposit and put a credit card hold for another £6100 - which would be refunded after a month - I have NEVER heard such nonsense
I could have bought a car outright for that amount!

Nothing was said about this in any of my service agreements or terms and conditions

Bloody scandalous

Currently seeing these reviews and wishing I had seen these before I took a rental out with Opodo.
When I arrived to get my rental, there was only an electric car available. This was unsuitable as we were driving 300+ miles to a remote island in Scotland. I was told by sixt there was no other cars available. I rang opodo in a flat panic as we were supposed to be travelling that afternoon and they were useless, said there was nothing they could do as the hire had already started. I have been going back and forth for weeks and they keep finding new ways to annoy me and prolong sorting this out.
Asking me such things as what time was my flight arriving… I didn’t get a flight.
Asking me to prove what time I arrived at the car rental desk…. I have no proof of my arrival time and asked them to check the cctv at the car hire.
Due to me not being able to prove my arrival time, they keep saying they will have to close my complaint down.
THEY HAVE TAKEN £508 AND FAILED TO PROVIDE A SUITABLE VEHICLE. Why this isn’t a straightforward refund is beyond me. We paid for something and received nothing. Better still, it cost us an extra grand getting a car last minute from another provider AND we lost a days holiday because we couldn’t drive up on the day we planned to.
They have been so unhelpful it’s unbelievable.
Flight or no flight, regardless of arrival time, there was no suitable car for us to hire. They are awful and have caused me so much stress.
I have no faith in them that this will be resolved. They keep trying to find new ways to wiggle out of dealing with me.

Not sure what the next steps are now, I just want the money back. No car was used, so where exactly is the money!?

Booked a car with opodo with hertz. When I turned up it turned out hertz had no cars and were sold out. They claimed opodo should never have made the booking. They took the money anyway. I’m still trying to get the money back from opodo

Do not use this company, booked with them. Car to be picked up 11am, email from the hire company cancelling at 10:45. Wife and child stranded and could not get through to Opodo for 2 hours. Then had to spend extra £1000 to hire another car. Then had to fight to get my refund from Opodo. Horrendous experience and terrible company. AVOID

Opodo still got my money and ignore to refund.
They are just wasting time after my review on trust pilot they have all my info and put the phone down every time I call. Also no reply of letter or emails.
Manager Ahmad Khan asked me to transfer deposit money into his colleagues account by the name of Naheed Anwar.
I have proof of transaction and communication they carried out with me.
Their front man is called Mike ( don't think real name )

EDREAMS are the same company as OPODO PRIME- so please please check out there reviews together! Yes some people have amazing things to say about them - BUT they are Swiss Based Criminlas who deliberately target people to sign up with authority and then. Debit there bank accounts for subscriptions against what they claim are discounts-
ITS LIES- you can get the same discount from the company you are actually booking through! Check both Companies on UK Companies House - they don’t even pay any Taxes in the UK yet they continue to STEAL - and DEFRAUD from innocent web users - if they did this on the High Street they would be Lynched! THIEVES- based abroad! Someone else got hold of my card details and used my card for subscription and discounts - I told them I have never been to that country and they still refuse to refund me! MY Bank says I should sue them and raise a court action in UK - I have spent weeks and weeks trying to get them to see there mistake - THEY ARE CRIMINALS - Switzerland - DONT USE THEM! YOU HAVE BEEN WARNED!
Clarke - OPODO PRIME- you know what you are doing - and your days are numbered!

Absolutely disgusted. Didn’t realise by choosing their cheapest option for a hotel I had to pay a £100 subscription fee. That was a year ago. Phoned to cancel it but after a long argument was given a partial refund and vouchers which I have never used. Just been charged another £100 for new subscription and after two weeks of phone calls cannot get a refund but they have promised me they have now cancelled my account and won’t renew it again next year. Total £150 for absolutely nothing.

Terrible, as with others, they refused to give me the car on technicality in the documentation and refused to refund as by the time i contacted Opodo it was 11.10 am and my collection was 11.00 am. So, by the time Sixt at Heathrow refused me the car and I contacted Opodo they said too late, money lost as per T&C;s

Absolutely terrible, AVOID this third party scammers. Booked and paid for car rental in Sicily and they refused to give me the car as my credit card name was not matching my documents, it was initial on first name. American Express did not help as there was no contract with Opodo (T&C small print)it is their get out clause for any redress. Lost my money and had to rent another car from a reputable firm at the airport.

Sharks.. drag you to monthly payments that you cannot cancel. Be careful dealing with Opodo no matter how careful you are

A very bad experience, I had a flight from Bucharest to Tel Aviv, the flight was canceled, I tried to contact the company, they didn't answer me, they didn't even refund my money, they didn't give me another flight, the worst company, the worst experience I've ever had

Disgraceful customer service - they keep sending you to a phone number that doesn’t exist!!! Avoid at all costs

Terrible "service". We reserved a car through Opodo - paid in full for the 5 day rental of a Jeep Compass and got a confirmation of the rental agreement. However when we arrived at Milan Malpensa airport desk to pick up the keys, the agent at Drivalia refused to honor the rental agreement stating that "our system thinks the card is a prepaid debet card" even though it clearly says credit on the card itself. I can't do anything about it and you will not get the car! I called Opodo and they offered no assistance, just said we'd have to find a car with another company and pay the price difference ourselves. We could apply for a refund of the rental price of the car we had already paid for, but it might take at least 3 weeks and a lot of hassle. I can't recommend anyone to do business with these companies. We ended up renting a car from Budget at a significantly higher price for a smaller car, but there was no problem accepting the credit card there (or in the other rentals in Italy and France that we had used on our 2 weeks road trip).

I used a popular comparison website to search for the best deals for car hire in Turkey for a weekend trip 13-16 June 2025. A few other companies topped Opodo on price but I went with Opodo as I believed them to be a trusted, well established company. How wrong I was. They used Right Cars to fulfil my order (I've done a review about them too), who essentially scammed me out of 900 Euros. On 21 July 2025 (after allowing ample time for the refund), I approached Opodo for assistance with this, since my contract is with them, but received absolutely none. Initially, it's extremely difficult to contact this company but when you do, expect nothing. I was told that this wasn't their problem, they won't be investigating and that it's down to me to try to get my money back from Right Cars. I pointed out that they should not be using Right Cars who I have subsequently learned from other reviews, perform the same scam on lots of people (credit card doesn't work, conveniently so they say they'll take 900 Euros from a debit card) and they should want to investigate their partner companies who are scamming people out of large sums of money. I believe that Opodo should refund my money and then they should try to recover it from Right Cars. When I said that I wanted to escalate this issue and make a complaint, the "customer service" rep hung up on me!

Do not use these guys. Kept 25% of my booking fee even when my flight was cancelled and I was late. Scandalous that you can get away with this

Booked a vehicle for a week and because I was late for collecting by an hour they cancelled my booking AND want to keep the money for the whole week.

This so outrageous. They plan to keep my money AND RE-HIRE THE SAME vehicle to someone else.

Unfortunately I wasn’t the only person this happened to - people in front of me experienced the same thing.

DO NOT BOOK WITH THESE PEOPLE.

I have never had such an awful experience with a car hire company.