While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT, DO NOT send your money to these scammers, I was ripped off 10,430 canadian dollars in 2021, I purchased a toyota crown and I sent my money to them and and up until now I can get that vehicle... See more

Rated 1 out of 5 stars

Scammers, you'll never see your money again. Paid for the car in full, no replies, the salesman named Mubashar, disappeared. They operate from Pakistan with some 20+ employees, the friend also rece... See more

Rated 1 out of 5 stars

DO NOT, DO NOT even think about purchasing a car through this despicable organisation. The company is owned by a Pakistani crook living in the UAE - enjoying life at your expense and mine! He has igno... See more

Rated 1 out of 5 stars

Whatever am writing here is true, I have no intention of tarnishing carhub as I have been a long time customer. Of late this company has turned into a scam , I paid for the Toyota fielder on 1s... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Headquartered in Tokyo, Car Hub Japan Co., Ltd. is a reputable Japanese auto-trading company, serving customers across the globe. We have a huge inventory of used Japanese cars and our strong connection with auction houses enable us to offer more vehicle choices and better prices to our customers.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My good experience with CHJ

I already bought three cars from CAR HUB JAPAN and I had a good experience with Henry Jones. He helped me to find cars. All cars were in very good condition. he gave me good advice and helped me find the right car. I am very grateful for that.

May 8, 2019
Unprompted review
Rated 4 out of 5 stars

Henry from Car Hub Japan is a truely…

Henry from Car Hub Japan is a truely descent salesman. He went through buying me a car of high quality and value from auction. I am very happy with my car. I have recommended him to my other friends and who are now buying from auction through Henry in CHJ.

May 8, 2019
Unprompted review
Rated 5 out of 5 stars

Doros Cyprus

I am very happy for our cooperation. I bought a nissan march from this company in a good price and for that helps me Henry. Henry thanks for everything.
Recards,
Doros from Cyprus

May 2, 2019
Unprompted review
Rated 5 out of 5 stars

If you want to buy a used Japanese car…

If you want to buy a used Japanese car and import it to the Ireland. Car Hub Japan is the best option. It is absolutely true that C.H.J focuses on quality and offers market competitive prices.I had the opportunity to get acquainted with a very responsible and reliable person his name Henry. He is very supportive and knowledgeable. He explained my requirements and presented me with the most relevant options.
Henry took it seriously and offered me a good quality Toyota Alpha Prius at a very good price. I recommend others to consider C.H.J if they are looking for good and affordable used Japanese cars. Looking forward to buying more from Car Hub Japan.

April 30, 2019
Unprompted review
Rated 1 out of 5 stars

Stay away from this company it's…

Stay away from this company it's fraud . I bought 1 car I am in dublin if any questions please ask chj my contact details . I am happy to help anyone. Car I bought was 3.5 rating. It's not mention in auction sheet windows are not working but when I received my car all windows was not opening and rare camera was not working paid 370 euros for electric windows. When I ask chj about that reply was it's stock car and dealer might have changed auction sheet. The agent who sold me car he was fired from company because as per them he was not good in his job . It's very unprofessional company stay away but if you still want to work good luck

April 18, 2019
Unprompted review
Rated 5 out of 5 stars

Quality and offers market competitive prices

We buy and sell used Japanese vehicles in Turks and Caicos. It is absolutely true that CHJ focuses on quality and offers market competitive prices. We have seen an instant increase in our sales and we hope that CHJ will continue to serve us the way it has been doing.

March 30, 2019
Unprompted review
Rated 1 out of 5 stars

Update to anyone still looking to buy from car hub japan.

Update to anyone still looking to buy from Autohub japan. I just spoke to another representive (Keith Maison) who said that my money is not with autohub japan anymore and can’t see it in their account when I have clear proof that my money was sent into autohub japans account, I also got a email from Keith Maison only two days ago that says they would return my money with the purchase of 3 cars - meaning they won’t return my money directly, the only way I can get my money is to buy 3 cars which will have “discounts” from MY money that they have. The fact that they want to “return” my money with 3 the purchase of 3 other cars just proves that they do intact see my money in their account and Keith Maison just lied to me on the phone. This company is not to be trusted on any terms. They are scammers.

March 13, 2019
Unprompted review
Rated 5 out of 5 stars

I am fully satisfied with my decision

I am fully satisfied with my decision. I have purchased a used Nissan Serena from Car Hub Japan and imported it to Trinidad and Tobago. There is nothing that needs to be fixed in the car and its running absolutely fine. Thanks a lot!

February 16, 2019
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 1 out of 5 stars

BIGGEST PACK OF LAIRS!!!!

BIGGEST PACK OF LAIRS!!!!

They are good to you until you pay them the money. They will contact you every single day- almost every hour until you transfer the money into their account. Then once they get the money, they dont care!!

Paid them payment of the car on 11th Dec 2018 they sent me an official invoice for receipt of payment and promised car will be shipped on 28th Dec and will be in NZ by 15th Jan 2019. Then closer to 28th Dec when i tried to confirm shipment of car, they said due to holidays car not shipped, we will ship around 10th-15th Jan and car will be in NZ by end of Jan... Then again they said car not shipped yet... We will surely ship on 5th Feb... I even got a official email from their Regional Manager- Maria Dsouza saying car has been shipped.

Then i tried to contact them to give me Shipping Documents, Bill of Lading etc... and no one was responding to my emails... I tried through their Live Chat option on their website and all they said was "Sorry for the inconvenience" "Sales team will contact you ASAP as your case is high priority". No one contacted me as expected.

On 14th Feb they sent me "Checking Bill of Lading" which had no date, but had the Car Chasis number. When i finally managed to track the car through Chasis number on JFA.co.jp wensite, i got to know that the car was still in Japan and was going to be shipped on that day itself. So basically for the last 2 months they have been making a fool out of me and telling lies with so much confidence. God only knows how long it will take me to get the shipping documents from them and actually get possession of the car. They have blocked me from commenting on their Facebook and Instagram. Only reviews you will see on their pages are positive as they block the "REAL" reviews people have.

PLEASE SAVE YOURSELF from the STRESS and do not buy cars from Car Hub Japan.

I have all calls, whatsapp conversations and emails as proof so that they cant say that I am not giving a real review.

February 14, 2019
Unprompted review
Rated 5 out of 5 stars

The best prices and good quality cars

Car Hub Japan is the best option for used Japanese cars. They've the best prices, good quality cars, and a very courteous staff. They also offer attractive discounts which are a great value addition for importers like us who purchase in bulk. Shipments always reach on time to Jamaica and there are no payment issues. Happy customer!

February 14, 2019
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 1 out of 5 stars

Car Hub Japan is cheat & fraud

Car Hub Japan is cheat & fraud. After sending wrong vehicle & agreeing to the fact that its their mistake. Michael from Car Hub called and told me that since the car already reached Island we cant do anything. I told them this is injustice & I will reach out to different organizations /social media for justice. His reply was you do whatever you want.

I paid money in October, received wrong vehicle in January & after months of waiting this injustice I received. They took all details multiple times but just for formality. Mistakes can happen but this is clear case of being dishonest. They do not have ethics- CHEATERS !!!

February 8, 2019
Unprompted review
Rated 5 out of 5 stars

Time is the most important element

Time is the most important element that we consider while purchasing used vehicles from Japanese exporters. We are a top ranked car seller in Aruba and deal only with the best exporters. We have made a few purchases this year from Car Hub Japan and we can clearly say that they offer the best services. They provide us with good quality vehicles and always ensure timely deliveries. Looking forward to purchasing more vehicles in the future.

January 11, 2019
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 5 out of 5 stars

Buyer

Perfect and i dont think there are other companies who can do like my car hub japan.i didint know anything about importing a car but they teach me how i can do it until my PERFECT HONDA FIT into my hands,and you can't believe that its a used car i can just say its new..all my stars goes to you car hub

December 17, 2018
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 4 out of 5 stars

Just received our first shipment from CHJ

We are a well-known car dealership in Guyana and this the first time we have purchased a few units from CHJ. We have successfully received all of the vehicles at the Georgetown port. We are very satisfied because all of them are up to the mark. Now we are looking forward to having a strong business relationship with Car Hub Japan.

October 24, 2018
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 5 out of 5 stars

CHJ always offer us the best quality vehicles

We are dealing with CHJ for a couple of years and enjoy doing business with them. Every month we have a considerable demand for used Japanese sedans in Haiti and CHJ is the only exporter that stands by with us fulfill our needs. Their prices are comparatively low but above all, they offer us the best vehicles. We have now become their Gold member and enjoying additional benefits that none of the previous exporters offered us.

September 30, 2018
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 5 out of 5 stars

Excellent company and great customer support

I have never experienced such an outstanding customer support and assistance. I had a few options in my mind and wanted to choose the best one within my means. I was also worried because it was my first purchase with this company but they provided explanations to all of my queries. They assisted me brilliantly up to the moment I received my car in Cayman island. I am thankful to Car Hub Japan for their support and helping me in purchasing the best car.

September 29, 2018
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

Rated 4 out of 5 stars

CHJ offered me the best price!

I spent almost a month finding the best used Japanese car exporter. After comparing the prices offered to me by a few of them, I found that CHJ is the best option for me. I am pleased to share that they offered me the lowest price and minimal service charges to the Bahamas. It was truly amazing to know that I made a huge saving by purchasing the car from them.

September 25, 2018
Unprompted review
Car Hub Japan logo

Reply from Car Hub Japan

Thank you very much for choosing Car Hub Japan and taking out your time to recognize our efforts.

It is a pleasure for us to receive positive feedback from our customers which keeps us highly motivated to serve them even better and continue contributing towards our mission of building long-lasting business relationships.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look