Caricature Reviews 135

Great gift. Fast response time and delivery. Instructions easy to follow on how to upload and great to get a proof email. Really happy with the product. Would recommend.

This company was amazing to buy from and the customer service was excellent , the pictures were also amazing quality and I would highly recommend and will be ordering again from them very soon

Sinéad

This is the second caricature I have purchased. It was so easy to order, great turnaround time and excellent service. I am delighted with both and so were the recipients

I will definitely use there services again.

Very prompt response to the order. Very fast delivery. Extremely happy with the framed caricature

The process involved in creating the caricature was simple and clear. A draft copy was emailed to me for review. Any changes that I requested were done immediately. The finished product was delivered quickly and was exactly what I wanted. I would highly recommend this company and their excellent service.

I had a query re an order that I wished to make and first and foremost the email was answer promptly within 10 minutes . That prompt response made up my mind I was placing an order with the company. the order was completed in record time and emailed to me for any changes I wished to make Very happy with the caricature and it was delivered to me the following day. Absolutely excellent service Can't recommend it highly enough. I will definitely be ordering another one soon . Definitely 5 star service

Unbelievably quick & efficent. Would recommend to my friends

My friend was delighted with her engagement present it's a nice keepsake. Very efficient.

Excellent prompt service and excellent quality in the framed caricature I received

Very fast from order to delivery and end result, gift was very well received

great result, fast turn around and good communication from caricature.ie regarding small changes required ..
Great gift idea ..

Very fast service. The end product was perfect. Communication excellent. I would highly recommend anyone to try it

The service was extremely good and fast and the product was amazing 10/10. I highly recommend it. Fast delivery which was great.

Super service. Prompt delivery.

Extremely prompt response to initial order request and good communication clarifying details of the ask. Really helpful to see a preview of the picture and was helpful in taking feedback for small amends eg font style etc. The final product was exactly what we hoped for and a little bit more! The recipient is delighted with her birthday gift!

A great service was provided. Thank you.

Placed an order and in the same day Eoin contacted me for further information, the second day I've received the draft and within couple of days I've received the frame in gift wrap. So if you are looking for an unique and exclusive gift this is the place. The T&C are visible and the buying processed is very intuitive. Would order again anytime soon.

The caricature was exactly what I ordered. The company replied in a prompt manner and I received the caricature when a few days of ordering same. I have already recommended the company to others.

Review:

I had an extremely disappointing experience with this company. I ordered a foil balloon as a gift, but due to their poor handling and reliance on An Post, it was never delivered within a reasonable timeframe. Despite my efforts to arrange for an alternative delivery address where someone was available to receive it, the delivery still failed.

What made the situation even worse was their complete lack of accountability. They insisted that someone be present for delivery without providing a specific timeframe, making it impossible to guarantee receipt. Even after multiple failed delivery attempts, they refused to take responsibility.

The balloon had a stated shelf life of one week, which they acknowledged in emails. However, despite the package being delayed well beyond that timeframe, they still expected the recipient to take photos to prove it was no longer intact—an entirely unreasonable and inappropriate request. This was a gift, and it is shameful and embarrassing that the recipient would now receive a deflated balloon.

Overall, the service was unacceptable. They failed to ensure a smooth delivery process, dismissed valid concerns, and showed no effort to provide a fair resolution. I would not recommend them and will not be ordering from them again.

Update
Subject: Urgent Response to Misrepresentation of Events

Dear [Company Name],

I am extremely disappointed with your response, as it contains several inaccuracies and misrepresentations of the situation. I would like to clarify the following:
1. Timeline of Redelivery: I arranged for redelivery two days after An Post’s initial delivery attempt, not at a later stage as implied in your response. An Post themselves stated that redelivery could take up to five days, yet it has now been nine days, and there is still no sign of the package being delivered. The delays are far beyond what was stated, and An Post has not fulfilled their own timeframe.
2. Gift Item and Shelf Life: I clearly stated in my communications with you that this order was a gift. Your own correspondence acknowledges that the balloon has a shelf life of one week. Given that it has now been nearly two weeks since the order was placed, it is entirely inappropriate to request photos as proof that the balloon is no longer in a usable condition. The product is now well past its lifespan, making it unfit for its intended purpose.
3. No Offer of a Return Label or Refund: At no point was I offered a return label or refund. In fact, I have not received a reply to my last two emails, despite reaching out for a resolution. Your claim that I was offered a return option but refused it is completely untrue.

I expect a prompt and fair resolution to this issue, given the failure to deliver within a reasonable timeframe and the lack of communication on your part. Please confirm how you intend to proceed. I have email history i can and will post to prove everything

Best regards,
Aisling

This card did not live up to my expectations. You can add a personal message, which I did and this was printed on a white label and stuck onto the card which made it look cheap and tacky. There was also the option of having another message printed on an additional complementary piece of card, which I completed but did not receive anything. Although the pop up penguin was quite cute I won’t be ordering from here again.