Technically incompetent or stupid
Technically incompetent or stupid. In any case, they couldn't care less about customers.
Six years ago, I bought two designer radiators for €3500. Not exactly cheap. The heat output specified in the technical data was 3300W at dT/50°. That should have been easy enough, the old radiators had less.
Unfortunately, however, the flat never really got warm, and additional heating was always needed when the outside temperature was below zero. Adjusting the heating circuit and other measures were unsuccessful.
Whilst looking for new radiators, I checked the Carisa again ... what can I say, now they only had 800W at dT/50°! The same radiator! What the heck!
Maybe Carisa, no one told you that sizing and ordering such things is based on technical data. So this data has to be 100% correct. And if you discover it is not, why didn't you take action and inform distributors and customers?
And by the way, thank you for not answering my / my distributors request for explanation since weeks. That is really customer service at it's best.
As of today I received an answer from my supplier. Carisa wrote them, the tech data wasn't correct because of a PRINTING ERROR. Honestly?
Imagine Carisa supplying thousands of radiators to a large bureau complex build with wrong data; they will be sued into bankruptcy ...
People, don't buy this stuff, the data is not reliable, the people are not communicative.







