I had an issue with my payment because my bank repeatedly declined the transaction for security reasons, even though I wanted to pay. The customer support team responded quickly, professional... See more
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I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
Make sure you read everything carefully before making any purchase. I agreed to one time report for 2,90€. I ended up having subscription without My knowledge. I didnt even create an account with them... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dear Emilie,Thank you so much for your…
Dear Emilie,Thank you so much for your quick response and for your understanding. I truly appreciate your help in resolving this matter so quickly.Thank you again for your excellent assistance!
July 17, 2026
Unprompted review
Reply from Carjudge
Hello,
We're glad you enjoyed our service. Thank you for your message.
Best regards,
The Carjudge Team
Reply from Carjudge
Hello,
Thank you for your feedback and your trust.
See you soon,
The Carjudge Team
Reply from Carjudge
Hello,
Thank you for your positive feedback; we really appreciate it.
Best regards,
The Carjudge Team
Reply from Carjudge
Hello,
Thank you for taking the time to share your positive feedback.
Best regards,
The Carjudge Team
Jenny helped a alot to me and resolve…
Jenny helped a alot to me and resolve my issue.. great service by her
July 14, 2026
Unprompted review
I had a good experience
I had a good experience. My request was address quickly by Jenny from CarJudge team.
Also, it was process quickly. Thank you Jenny!
July 13, 2026
Unprompted review
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent customer service! I honestly didn't expect such a positive outcome, but they handled my case with great professionalism and understanding. They even refunded me in full, even though they didn't have to. A huge thank you to Estelle for her kindness, patience, and quick response. It's rare to find customer support like this. Highly recommended!
July 13, 2026
Unprompted review
Jenny was fab!
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the service to be ongoing. Jenny kindly assisted me to sort out the issue and to stop any payments being taken again/attempted today also. Jenny was reactive, professional and helpful. I would recommend this honest service to anyone. Thank you :)
July 13, 2026
Unprompted review
Reply from Carjudge
Hello,
Thank you for your feedback. We are sorry to hear that you experienced some issues. If you need any assistance or would like us to look into the matter, please feel free to contact us at contact@carjudge.com. We will be happy to help.
Kind regards,
The CarJudge Team
Worst car checker, no help available, locked me into a subscription!
Gave me the least useful history of my vehicle, and my account verification link says it has expired even though I have just received it, meaning I cant sign into my account and cancel the subscription. Contacted the help email and still haven't received a response. I'm scared that they are going to continue to charge my account
July 7, 2026
Unprompted review
Reply from Carjudge
Dear Robert,
We are sorry to hear about your experience. We would like to confirm that our team has already handled your request and replied to your email. Your subscription has been cancelled, and no further charges will be made. Please feel free to contact us again if you need any further assistance.
Kind regards,
The CarJudge Team
Everything great
Everything great, when I needed help Jenny assisted in few minutes and solved my problem. Thank you!
July 7, 2026
Unprompted review
Helped me with an unwanted charge…
Helped me with an unwanted charge without unnecessary questions and delays. Lovely.
July 6, 2026
Unprompted review
Good job finished by Laure
July 11, 2026
Unprompted review
Good customer service
July 11, 2026
Reply from Carjudge
Hello,
Thank you for your positive feedback; we really appreciate it.
Best regards,
The Carjudge Team
Official complaint
Another week has gone and still no refund on my account. When I’ve contacted my bank, the company declined my dispute, even I’ve got so many emails as a prove, confirming that my refund was processed. I’m not going to leave it like this and loosing £66 for absolutely nothing. I’m again officially asking you to sort out this issue and send me my money back.
July 10, 2026
Unprompted review
Reply from Carjudge
Dear Agi,
We hear you and we are truly sorry for the inconvenience this situation has caused. We can confirm that your refund was processed on our end and the necessary steps were taken. We understand how frustrating it must be not to see the amount reflected on your account yet. Please reach out to us at contact@carjudge.com and we will provide any additional information needed to support your case with your bank.
Kind regards,
The CarJudge Team
"sample" vehicle check generates expensive monthly cost.
Gives "sample" vehicle check, needs to be verified using your credit card.
This continues into a subscription 10 times the first sample even though no vehicle request are done.
In my case the vehicle checkup didn't generate anything except the free information being available online.
I know this motorcycle was involved in an accident in the USA and was cashed in by the insurance company, sold at an auction and exported to Sweden.
Carjudge couldn't show any information regarding this.
Don't use their services without knowing the high monthly cost for a maximum of 4 checkups that doesn't even generate the full vehicle information.
July 10, 2026
Unprompted review
Reply from Carjudge
Dear Tony,
We are sorry to hear that your experience did not meet your expectations. We have contacted you in order to review your case and find a satisfactory solution. We would like to better understand the details of your report and assist you further. We would also like to remind you that the conditions of the trial period and the automatic subscription renewal are presented during the payment process before confirmation.
We look forward to hearing from you.
The CarJudge Team
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