Carki Reviews 174

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the entire process smooth and stress-free. Many people highlight the excellent customer service, noting that queries are handled efficiently and explanations are clear and thorough from start to finish. The service is frequently described as incredible, with consumers appreciating the quick response times and the ease of the overall user experience. However, some customers also noted issues with communication, mentioning unresponsiveness and delays. A few people reported issues with process changes, leading to inconvenience and extended waiting times for their vehicles.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise employees like Hollie, Simon,... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and professionalism of the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Hollie, Simon, and Jamar for... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the ease and... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised the quick and fast... See more

Based on these reviews

Rated 5 out of 5 stars

Cannot believe how amazing Hollie was when arranging finance for our new car. She was down to earth, honest, and did absolutely everything she said she would. Finance was arranged so quickly and... See more

Rated 5 out of 5 stars

Customer service is top notch, no query too big. Everything has been explained clearly from start to finish and despite my 1000 questions, Simon has been patient and understanding. They were able to f... See more

Rated 5 out of 5 stars

Incredible service from these guys! Lee started my car search & Simon finished it & put on extra effort to find me the perfect car & deal! Beyond greatful for all their help & would 100% recommend the... See more

Rated 5 out of 5 stars

My experience with carki has been fantastic. Simon has been nothing but exceptional and got all the documents to me in record time. He explained everything clearly and made the process as painless as... See more


Company details

  1. Car Finance and Loan Company

Written by the company

We'll sort your Car Finance.... You enjoy the ride!


Contact info

4.8

Excellent

TrustScore 5 out of 5

174 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Hollie is amazing!

Hollie, you are an absolute superstar!! I honestly would not have managed to get through this process without you.

From start to finish the process was pain and hassle free. Hollie kept me informed and upto date on everything and I mean everything. From the initial application to the purchase confirmation her happy and sunny demeanor was a breath of fresh air.

I will recommend Carki based on Hollie alone. Thank you again for the help and support you provided me. I really appreciate it. I hope that Carki know how talented you are because you are a credit to the company and brand!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Car purchase

Very helpful, fast and efficient when answering messages. Hollie was very helpful with completing the form.
Great service

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

I would 1000% use Carki again!! 🙂

I would use Carki again!

We applied for finance on a new car with may other finance companies and via other brokers too and kept getting knocked back! We tried Carki as a final attempt to be approved for car finance and we were lucky to have such an amazing employee called Hollie. She was down to earth and very understanding! She got us approved for finance that worked with our budget and we now have a new car… finally!! Super happy with the customer service and experience provided by Hollie at Carki! I told her she needs to tell her manager she deserves a raise.. so I hope she gets it ;)! Unfortunately as she went on annual leave whilst the purchase went through, we wasn’t able to complete our sale with Hollie but we completed with another colleague who was also very good at their job! Thanks guys!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot believe how amazing Hollie was…

Cannot believe how amazing Hollie was when arranging finance for our new car.
She was down to earth, honest, and did absolutely everything she said she would. Finance was arranged so quickly and without issue.
It’s probably been the best service I’ve ever had online.
If any managers are reading this, Hollie needs promoting, she’s a real asset to your company.
Thanks again Hollie. We are so grateful 😁

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Hollie has honestly been great! From start to finish she was always there when and checked in on my progress with application and to answer any questions I had.

10/10 service - highly recommend 😁

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Hollie with my…

I have been dealing with Hollie with my car finance with Carki..she's been amazing..im not techy at all & trying to fill forms in on my phone was a nightmare..but Hollie was really understanding & kept me constantly informed..Thanks so much Hollie you are a Gem😊😊

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

After a very tricky situation in my…

After a very tricky situation in my personal circumstances I had a lot of issues in getting a car. Hollie from Carki went above and beyond to find me the perfect car for what I wanted and completed all of the work for me and was there at every single time I needed her or had a question. Updates regular and made the whole process smooth, stress free and cant thank her enough!

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely top class from start to…

Absolutely top class from start to finish never dealt with finance for a car so easy in all the time I have been driving thank you so much to Rahim top class bloke top class service and went out of his way on his day off at home with his family to do everything he could thank you recommend to anyone Anywere thank you brilliant

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

You dont get any better then my mate hollie!!!

What can I say amazing experience with a nice lady called hollie she made this entrie experience worth it. She's a nice friendly person who I was able to have a laugh with, she didn't just treat me like just another customer she treated me like she cared. All information was sent over quick and easy along with explaining everything in detail, I honestly wish her all the best she's a credit to the company and I will definitely keep in touch with her so please make sure as a company u look after her because I feel like I've made a friend

March 10, 2026
Unprompted review

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