Carla Bikini Reviews 102

WARNING ABOUT CARLA BIKINI!!!!!!! Order N. 292117
On July 2019 I bought a bikini but it didn't fit and they didn't have the right size for me. So I asked for the refund. I spent €12 to send the package back (with handtag). I sent many e-Mails just to get any news about the refund but I got no answer. Last week I wrote a bad review on their "recensioni verificate"( verified reviews) and the wrote me, I have to wait 30 days in order to " discuss the Situation" and only after this period my Review will be published! In the meantime no one contacts me.
So they loose time and keep my (our) money. I'm an honest woman and I did everything in the right way. I want my money back now since I paid the bikini by Credit card concomitantly at the order, or I will notify the Company to cheat.
So this is Carla bikini, a very Bad Company!

CANNOT RECOMMEND THIS COMPANY! Purchased £100 worth of products. Money debited from my paypal account, no confirmation or order, no emails re shipping, contacted them by phone & email, no response at all! Opened case with PayPal, they refunded me after they too had no response within the statutory time! Disappointed with being treated this way!

Does not pay their clients and if you're asking for a refund they will never help.

They are currently being chased by several credit collectors due to their fraudulent business activities.

Spend your money elsewhere. Worst customer service ever. No reply to emails and after over a year of trying every possible way to get in contact I have still not received a refund for 2 items. Save yourself the stress,worst experience ever.

ORDER NO 266046

WARNING DO NOT ORDER FROM THIS COMPANY!!!!!!! NO REFUND OF NEARLY £300!!!!!! NO RESPONSE TO E-MAILS. PURCHASED ITEMS AT THE END OF JULY!!!

Beautiful bikinis but ordered wrong sizes so sent them back hoping for a quick refund.

Spent close to £300 and naturally expected a prompt refund as I am an honest person and paid immediately for the items when I placed the order.

It has taken over 15 plus e-mails to then get a response and now they are telling me they are NOT refunding the amount and I am being forced to loose the money or have a credit which means I am being forced to buy bikinis I no longer need as I’ve been on holiday.

E-mail after e-mail have been sent and ignored until yesterday. They also say free shipping which is FALSE. I had to pay over £10 to return the garments.

What a shame for a company that has nice products to then let themselves down by the disgusting customer service and keeping nearly £300 of which I trusted they would refund like other more reputable companies do.

I have had weeks and weeks of stress which is a different matter and to have this on top is outrageous. PLEASE DO NOT USE THIS COMPANY AS YOU WILL NEVER SEE YOUR MONEY AGAIN.

I bought 2 bikinis that did not fit. They write that it is free to return. But It's not..
I have sent everything back. Did not even try the bikinis. I had ordered wrong sizes. I wrote to carla-bikiniright just after I had ordered the bikini to get them stop the order, because I had missed the English sizes. They would not.
I have spent 12 euros to send the package back and now they blame me for not having sent handtag back But everything was included.
Now they will not pay me my money back for the bikini.
That way they can not treat your customers. Never I have been treated so badly.
I am an honest person.If they do not return my money as soon as possible, I will notify the company to cheat.
I am so sad and so angry 😡😡😪

I can not recommend anyone to shop at carla-bikini.com

Hello
order 257624 : your order is going to be refunded very soon
we will refund 35.69 euros for lolia Angels bikini and we gave you a voucher of 24.92 for swimsuit guarita marino (V53837C241924O257624) because your didn't send the handtag back with the swimsuit.
order 259481 : we will be refunded evry soon

We will give your message to the appropriate service to refund you quickly.
Best regards
Carla bikini

MENSAJE DESDE CARLA-BIKINI.COM
Ha recibido un nuevo mensaje de Carla-Bikini.com en relación al pedido con la referencia J4AO1UXOQ.

Mensaje: Hello
We receive your package but the product was put just like that in the package, without original packaging.
As written in our general condition of sales, we cannot refund you but instead, we gave you a credit.
Best regards
Customer care carla bikini

Omg! This liars! I sent this item included the shipping bag! I never take it from the bag because I saw it was wrong item!! Stay away!!

I bought swimsuit in size L. They sent me bra in size S!
No way to contact with them!
The return is not posible because you cant print the shipping label. The page is not working!
The return should be for free but again no way to contact with them...
I had to open paypal case and there is stil no answer from the seller!
Never again!

Great customer experience, got my bathing suit just in time for my holidays. Definitely appreciate the hefty discount as well!!

Ordering from this site is like punishing yourself as you are dealing with an unacceptable experience of unreasonably rude behavior from these people. Nobody replies to your contacts, complaints etc. My order was placed and confirmed as paid by them on 27th May (swimsuit for my vacations on 1st July). Till 28 June nobody replied to me complaints about the delay (only asking me to forward my complain to another person who guess what (?) NEVER replied. Not a single explanation! Only an invalid tracking No.
Lost lot of time and money (since I was calling to the Customer Care number -only 1 person, who never gave me a reply. The funniest thing was that on their tel.line message says “Customer call are recorded for quality purposes..” I located the payment and turned to Paypal yesterday so that I can resolve the situation by sending my complaint through them. Instantly Carla Bikini replied to me that they had a problem with my payment (??)
The easiest and most unserious explanation ever! They did not even bother to make the necessary follow-up of my order after all these time and complaints.
When I forwarded them payment confirmed by Carla Bikini, Order/Invoice and tracking No provided by them, they just proposed me to send the refund..
Totally unprofessional behavior and disrespect to customers!