Carlamoda 

AVOID THIS COMPANY LIKE THE PLAGUE. THE QUALITY OF THE CLOTHING IS ATROCIOUS, THE PACKAGING WORSE AND EVERYTHING ARRIVES CRUMPLED IN A BALL. I LITERALLY THREW THE JACKET I ORDERED IN THE BIN AS THEY HAVE NO RETURNS POLICY EXCEPT RETURN TO CHINA. OKE!SUCH A TOTAL RIP OFF. DONT BE FOOLED, LIKE ME.

Extremely Disappointing Experience – Not Recommended

I had a highly unsatisfactory experience with this company. Despite the website clearly stating a delivery timeframe of 4–8 business days, my order took over a month to arrive. When I requested a return, I was instructed to return the item to an address in China, even though the package was shipped from the Netherlands and the company is registered there as well.

This lack of transparency and accountability is unacceptable. This was my first and last purchase from this store, and I strongly advise others to exercise caution before placing an order.

Don't rely on them to refund you, go to your bank and ask them to stop the payment. I've just done this, and they will raise a dispute with the company, and seem pretty confident that i will get my money back.
Wish I'd read the other reviews here before paying, or I would never have gone ahead!
Thanks everyone here, and huge thanks to NatWest my bank.

Ordered item but decided to cancel before item had been shipped tried contacting but no response,a week later item arrived but the quality was horrendous supposed to be cashmere but was polyester!
Tried contacting to get a refund they firstly responded but after the second second email no response and now ignoring my emails so can not get a refund!
Such a scam and fraudulent!!!

Terrible service, took ages to arrive, says to contact them for a return/refund but they don’t reply to you.
Item was also bad quality….
Don’t use

Don't even think about buying from this company, they advertise items as cashmere but you receive polyester rubbish

This is a scam! They don’t deliver the products and the inquiries are never responded to. The phone number provided as contact doesn’t go through! Be warned.

I am having the same problem, no reply from the email, no address to send item back. I didn’t order what they have sent me. This Company needs removed so no one can get scammed again. I honestly don’t know who else to contact to get my money back, I am going to keep looking to see if I can have this site investigated.

Package actually arrived. Didn't hold out much hope having ordered and then read the reviews after but it is here. Nice top. Took about 3 weeks to arrive hence I had nearly given up on it arriving. Tracker could be more up to date to stop the panick as there was no clue to it nearly being here. But overall not bad and I have my package

I wanted to return dress i ordered at carlamoda. Eventhough their adress is in NL they made me sent it back to China. After sending it back i never got a response from them again the website url changed from nl to com and the email adres was also changed. But the company adres is still the same! With help of NietBezorgd.nl im trying to get my money back. My advise better nog order from them and spread the word!

Wish I found these reviews before buying!!
Impossible to return anything. Both the email and website no longer work/exist!!

Impossible to return an article, they keep finding excuses not to do so because the products come from china and they don't want to admit it.
Horrible quality of the items as well. Do not buy here!

The info on website is INCORRECT and DECEIVING: Delivery after 3 weeks; return policy (AT YOUR COST to warehouse in CHINA- NO RETURN to NL address- ridiculous offer of compensation (25% of goods). Poor quality; unethical company. DON'T ORDER ANYTHING

Very bad experience.

Not possible to return.

Dress arrived without any tag (typical for Chinese products) and they wish to get a photo of a tag for return!

Ridiculous..

I wish I had read these before ordering a swimsuit from these scammers!

Impossible to return despite what they say on the website! Unless you do it to China! Answer with long more and more absurd suggestions within milliseconds of my emails. I bet they use automated generation!

Continued with ridiculous ideas for my return even after I point out to them none of these are according to their website. I cannot even list all ideas here...

Someone should close these scammers down!

No communication or response. Finally received the goods after 3 weeks and they were of very bad quality. NEVER BUY HERE!!!

I regret ordering there. Still back and forth emails to receive the return label. Really bad /Shein quality of clothes and bad customer experience.
Stay away.

Scammers. Received a very poor quality shoes, like a Shein version of what was advertized. They don't answer emails and their phone number doesn't work.