e-car lease  Reviews 2,436

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent customer service, noting the quick responses, clear communication, and the personalized approach taken by the team. The overall service is frequently described as smooth, easy, and stress-free, with many appreciating the seamless user experience from initial inquiry to vehicle delivery. The delivery service is also highly rated, with consumers mentioning prompt arrivals and helpful delivery drivers. However, some customers reported minor issues with delivery, such as cars not being clean upon arrival or drivers being in a rush and not explaining vehicle functions. A few other people also felt that the aftercare service was lacking, particularly when issues arose after the vehicle had been delivered.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness,... See more

User experience

Reviewers consistently report positive feedback about the user experience. Customers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was attracted to leasing an EV due to the tax benefits. Aaron was helpful and keen to do us a fair and transparent lease agreement. Very easy process, all the people I dealt with throughout the orde... See more

Company replied

Rated 5 out of 5 stars

...and wow - what a fantastic experience! We dealt with Mike Crompton (and his PA Hayley), who were really helpful, professional and above all, patient with us - we couldn't have asked for a better fi... See more

Company replied

Rated 5 out of 5 stars

We first used e-carlease to order two Teslas back in 2019, we now have a fleet of eight, and we had two replacements last week. The local team, especial shout out to Paul, are a pleasure to deal with.... See more

Company replied

Rated 5 out of 5 stars

Great communication throughout the process - you actually get to speak to a single point of contact who guides you through the whole process (Andy has been brilliant throughout). Smooth service, helpf... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Electric Motor Store
  4. Electric Vehicle Charging Station

Written by the company

e-car lease are the UK's leading electric car experts. Whether you are a personal contract hire, business contract hire or salary sacrifice customer, our team are on hand to deliver a top rated experience time after time. While our team can assist with any petrol, diesel, hybrid or PHEV enquiry, it is our pure electric and zero emission speciality which sets us apart from any other leasing broker. A family business with over 60 years’ experience, we have invested all of our resources into the electrification of the UK's automotive market. Throughout each year we form part of a process that purchases thousands of vehicles, allowing us to negotiate competitive prices with vehicle manufacturers such as Audi, BMW, Mercedes-Benz, Skoda, Tesla and Volkswagen. This allows our e-car lease team to offer some of the best electric car leasing deals to our customers. Just browse our industry-leading website and discover for yourself why we are the default choice for electric cars and vans. Our bespoke website is underpinned by the Lythium EV process, which sets out to you the range, charging rate, charging time, company car tax and whole of life costs on every EV. Whether you are an individual, company car driver, fleet manager or Salary Sacrifice scheme, our information ensures the decision you make is the right one. And don’t forget, if you are based in the northwest (Manchester, Liverpool, Warrington or St Helens) please do feel free to visit us and see some of our electric demonstration vehicles.

e-car lease - Electric Car Leasing Specialists

Written by the company

Customer Service
The team at e-car lease value every customer, no matter the circumstances. We strive to consistently meet customer expectations time after time.
Experience
Our family automotive business has been operating for over 60 years and are one of the first electric vehicle specialists in the UK. With the ability to supply electric cars, and vans, the team at e-car lease not only provide competitive deals but also provide you with the advice and support you, or your company, deserves.

The UK's ONLY Electric Vehicle Certificate

Understand your new EV before you buy

Understand your new EV before you buy
The team at electric car lease have designed a leading EVC™ certificate which is a free downloadable tool on every vehicle our amazing website advertises. These help you to understand the EV before you buy and tell you everything like real-world range, charging times, charging costs, running costs, power/performance, towing capacity, bidirectional charging, charge point locations and EV tariffs. No other leasing company can offer this unbelievable tool.

Contact info

Promotion box for e-car lease

The Best Skoda Enyaq Lease Deal

Take a look at the UK's leading Stock Skoda Enyaq Sportline Lease Deal

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and great price

This was my first time leasing a car with Car Lease UK and from start to finish Paul was amazing to deal with. I felt Paul listened to my needs, and found a great car at a great price for us. His knowledge of the options was brilliant and the whole process was super smooth. Many thanks Paul and the Car Lease UK team!

August 7, 2025
e-car lease  logo

Reply from e-car lease

Thank you for the superb review Simon. It sounds like our team, in particular Paul, delivered a completely perfect experience for you. We try to ensure this happens in each and every instance.

Enjoy the new lease car! Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Brilliant!!

Brilliant to deal with, the lease fell through but Aaron still managed to get me in the car on a different deal with a massive chunk knocked off the list price. Can't recommend enough

August 7, 2025
e-car lease  logo

Reply from e-car lease

Thank you for the fabulous review Andrew - we appreciate it.
Providing the best prices along with great customer service is our aim. So pleased that it all worked out well for you

Enjoy the new BMW !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Smart #1 Premium 2025

I had been looking for a car for a few months as my current one was due to go back to the finance company.
My husband found e-car lease and got in touch with Mike. We had been looking at BYD and Hyundai and Smart. We have always done PCP but we did some research and found the best route would be to do a lease finance.
We went to a few car dealerships to have a look around and we found the Smart #1 was the best for me. It was exactly what i required - long mile range, apple car play, sat nav etc. Mike was really helpful through the whole process.
Very happy with my new car and very happy with the service

August 6, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for placing your trust in our electric car experts to supply your new vehicle Hannah. It sounds like Mike delivered the considered and tailored approach we want for our all of our leasing customers.

Well done on choosing an amazing EV with the Smart hashtag 1. Our best-seller in July!


Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great 👍

Just a quick, efficient, friendly service.

July 23, 2025
e-car lease  logo

Reply from e-car lease

Thank you for the 5 star review Laura. It really does mean a great deal to our EV team to receive such positive feedback. Being the UK's leading electric car experts is integral to us.

Enjoy the new car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Andy was amazing

Andy was amazing to work with. Managed to sort my new car in a week! the process was easy, straightforward and friendly. I would highly recommend

July 24, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the very positive review of your EV experience with Andy and the team. It was an absolute pleasure to assist you as a local customer through the EV process. The fact that we could provide such an efficient service in a timely manner is credit to our dedicated and hardworking team who do go 'the extra mile' with our customers.

Enjoy the new BYD !

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Superb as ever

As ever, Mike and the team have been incredibly efficient organising everything for our new lease car, from recommendations on car choice, spec for the vehicle, delivery date (and collection date to match for the old car), documentation, invoicing and general excellent contact throughout!! Thank you so much!

July 31, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Many thanks Jason for this fabulous review of your experience. We truly appreciate your loyalty as returning customers are so important to us. Mike has been with our business for over 26 years so he is well aware of the importance of ensuring that the customer experience is a good one each and every time.

Enjoy the new EV !

Phil King
Service Director
CarLease UK / e-car lease

Rated 1 out of 5 stars

I was delivered a brand new car that…

I was delivered a brand new car that has a faulty control unit (no audio including indicator sounds) so I'm now in a hire car for an unknown amount of time because the control unit part is on backorder. E-Carlease were great at making the sale and providing the required information in order for me to purchase the car. But given my experience mentioned above I would recommend they check the process and suppliers of the cars they are selling or they will continue to have unhappy customers. They told me I signed the contracts with Volkswagen therefore they can't help, but from a customer perspective I went through them to purchase a car and that car isn't working so I feel they have a part to play in the issues as well.

July 23, 2025
e-car lease  logo

Reply from e-car lease


Hi Sarah

Further to our email to you directly, it is regretful that you have chosen a 1 star review to resolve your complaint with the vehicle. For clarity we think your comments are wholly unfair. And they will not help you achieve a resolution with us if that’s your intention.

Since receiving your vehicle, you have spoken to our administration team, account manager and a director of the business. All of them have provided you with the time and care to address the situation but, as we keep asserting, the issue with the sound goes beyond our remit as the leasing broker.

Receiving a new car which does not work to your expectations is not satisfactory. And we 100% agree with you on this. This is why we worked with you to direct this to your local VW dealership for resolution. And why our director sent the clarity on the complaints process for your finance company, even offering to provide supporting information to help redress the situation. We are on your side after all.

We are a broker and sit in-between the various parties involved. Indeed, our finance company do dictate to us what we can do. This was expressly communicated to you. You did not reply to this email and chose to express a negative review.

I hope other customers won’t hold us accountable for the operation of their vehicle and will indeed recognise that we do things differently. Especially when the process doesn’t go perfectly.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

customer service/support

Got myself a BYD seal excellence from Lee. his customer service was incredible. i give a list of possible vehicles i would like and he made a couple of suggestions based on what we talked about. i ended up getting the BYD on his recommendation. I'm a happy customer.
would also like to say that his patience with me was admirable. I had him jumping through hoops and delays from my end went on for far longer than anticipated. there was no pressure from him. it was all at my convenience. would highly recommend anyone interested to get in touch

July 25, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We really value the detailed analysis of your electric leasing experience with us Mark. It sounds like Lee went beyond the call of duty to ensure you received the experience we expect.

As an online business we are sometimes hamstrung by the lack of face to face contact but it seems a wholly personal touch was delivered.

Enjoy your BYD EV!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Exceptional Service!

I’ve had a fantastic experience with e-car lease. Mike has been outstanding—professional, friendly, and always easy to reach, responding promptly to any queries. He even managed to secure a better deal than originally agreed, which was a great bonus. Although there was a bit of a wait, everything worked out well in the end. I’d highly recommend e-car lease to anyone considering an electric vehicle.

July 23, 2025
e-car lease  logo

Reply from e-car lease

Thank you for taking the time to detail your experience with us and for outlining Mike's efforts. It is truly appreciated. Becoming the UK's leading EV leasing broker will always remain our ambition.

Enjoy your new electric car. Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service from Mike

Great service from Mike, even when there were issues out of his control

July 3, 2025
e-car lease  logo

Reply from e-car lease

Thank you for the great review (even though it was not the perfect transaction we always try to create). Nice to hear that Mike delivered a conscientious service too. It's a big part of what we offer here with every new EV.

The process doesn't end here, just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Another great experience!

Another great experience!

This is the third car we've leased from Carlease UK and each time we've received great service from Paul and the team.

I would fully recommend Carlease UK to anyone looking to lease a car.

July 24, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for supporting our business Edmund. We appreciate you have a choice and it is appreciated you utilise our services. And thank you for recognising Paul's efforts too.

Enjoy the new EV! Just let us know if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Mike and the team made this so easy and…

Mike and the team made this so easy and hassle free! From start to finish nothing was too much trouble.

If you are looking for an EV then look no further than e-car leasing.

July 23, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Such a great review of your electric car leasing experience with us - thank you for taking the time to detail it. Your positive words are very much appreciated.

Enjoy the new EV - just let us know if you need anything.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service and a fantastic deal

July 23, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the wonderful review Peter. And for recognising the efforts of our EV leasing team. We do our best to ensure that our customers receive a personal experience (and a great deal!)

Enjoy the new electric vehicle!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

A pleasure to do business

A pleasure to do business. Very easy to do business with. Excellent experience.

July 10, 2025
e-car lease  logo

Reply from e-car lease

Thanks for the great review John. We really do appreciate the positive comments about our EV leasing team. Definitely the feedback we love to get.

Enjoy the new electric car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient staff who ensured the whole leasing process worked seamlessly. Any questions were responded to quickly and informatively.

July 17, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

We appreciate you taking the time to review your electric car lease experience with us. So pleased that our team were able to deliver such a positive result.

Enjoy the new Smart EV! Let us know if you need anything.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great service 👏

Great service 👏

July 16, 2025
e-car lease  logo

Reply from e-car lease

Thank you for the excellent review Bernard. We really appreciate you returning to our leasing business for your new vehicle. Our renewal customers are so fundamental to us.

If you need any further assistance, just let us know.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Perfect service

Great service from start to finish.
We were made aware of a great offer on another car, not the one we were originally looking it. We've leased that car and absolute love it. Saved on monthly payments & insurance, and got an overall better car.

July 2, 2025
e-car lease  logo

Reply from e-car lease

Many thanks for the great review of our service. We do try and ensure that our customers get the best possible deal. Offering a variation to the vehicle you enquired on was a good result which ultimately saved you money and gave you a better car.

Enjoy the new electric VW !

Phil King
Service Director
CarLease UK / e-car lease


Rated 5 out of 5 stars

Lee Tepper was very helpful

Lee Tepper was very helpful, informative and quick to respond to my questions and queries

July 11, 2025
Unprompted review
e-car lease  logo

Reply from e-car lease

Thank you for the great review David. So pleased that our EV team were able to provide you with a diligent and robust leasing service.

Enjoy the new car!

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Leasing made easy.

Great price. Easy to get hold of on the phone. Up to date advice on what car options were actually available.
Paper work was handled quickly & efficiently.
Updates on the whole process were timely & accurate.
All of the staff were knowledgeable & polite.

July 2, 2025
e-car lease  logo

Reply from e-car lease

Such a lovely review Greg. Thank you for the detailed review on your positive electric car experience with us. We will pass on your feedback to Andy and Christine who were allocated to your deal.

Enjoy the new Smart EV! Here if need us.

Phil King
Service Director
CarLease UK / e-car lease

Rated 5 out of 5 stars

Great job

Great job - very efficient 2 weeks and had car - very smooth

July 10, 2025
e-car lease  logo

Reply from e-car lease

Thanks for choosing our team to add the amazing Audi Q6 to your fleet. And nice to hear that the transaction was handled so effectively by our EV experts.

Just get in touch if you need anything further.

Phil King
Service Director
CarLease UK / e-car lease

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look