Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love shopping online with the Carl Scarpa Brand, the quality is perfection. However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresse... See more
I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the deta... See more
Beautiful soft leather boots, made even better by the Black Friday discount. I’d been looking at them for a few weeks, so when the reduction was advertised I didn’t hesitate. I sized up and wouldn’t s... See more
Company details
Information provided by various external sources
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Contact info
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Ireland
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4.5
Excellent
3K reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Livia stretch ankle boots
Delivery was fast and boots are very comfortable 👌. This was my first time purchasing from Carl Scarpa and I recommend them for style and comfort.
April 14, 2026
Fast delivery
Fast delivery, quality of footwear excellent and they were all packaged really well.
Thank you, its 10 out of 10 from me.
April 21, 2026
Fantastic sale!
Bought ankle boots online. Great sale price. Decided on click and collect. Only problem I had was while I got an email saying the boots had been dispatched, I didn’t get an email saying they had been delivered to the store. However the staff in the shop were extremely helpful.
April 16, 2026
Michael at the customer service ia…
Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change them for stunning design and quality. The teal boots are my favourite ones!!
April 14, 2026
I received my item v promptly and in…
I received my item v promptly and in perfect condition it was exactly as described on website. The assistance was courteous and v efficient. Would not hesitate to use Carl Scarpa service again
April 9, 2026
Great trainers!
April 2, 2026
Beautiful sandles standard size 5…
Beautiful sandles standard size 5 adjustable for a comfortable fit - purchased as a wedding guest so not to high for all day comfort and dancing in the evening
April 1, 2026
Love these loafers
April 1, 2026
Excellent customer service from…
Excellent customer service from Michael, went above and beyond to find me a last years pair of sandals.
April 3, 2026
Reply from Carl Scarpa
Hi Maria,
Thank you so much for taking the time to leave such a kind review!
We are always happy to help find your perfect pair and we are so glad that we were able to do that for you.
Please dont hesitate to reach out should you ever require further assistance!
Best Regards,
Michael
Carl Scarpa Customer Service
These sandals are so comfortable as…
These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several years ago. The sandals arrive just so quickly I was amazed. My granddaughter tried them on,--- I very nearly lost them that day. True. She is 22, I am 82.
March 26, 2026
Shoes was too big
Shoes was too big, it did not feel and look like a Carl Scrapra shoes. It did not look right.
All my shoes is from Carl Scrapra but this last purchase is returning.
April 1, 2026
Reply from Carl Scarpa
Hi Merlene,
Thanks so much for taking the time to leave a review.
We are sorry to hear that your shoes weren't the right fit on this occasion
If you would like specific measurements for any of our shoes please don't hesitate to reach out so that we can help you find your perfect pair!
Best Regards,
Michael
Excellent customer service from…
Excellent customer service from Michael. Quick delivery and perfect loafers. Soft leather and comfortable soles. Best I’ve bought in a long time.
March 27, 2026
Had to return lovely shoes as too big
Had to return lovely shoes as too big. Long for half sizes!!! Return is taking a long time. I don’t know why this is the case.🤷♀️
March 27, 2026
Reply from Carl Scarpa
Hi Di,
Thank you for your review. We're sorry to hear that the shoes were too big on this occasion. Please let us know if you ever have any questions on sizing to help you find your perfect pair!
Regarding your return, we can confirm that your item was received back on 31/03 and your refund was processed on 08/04. As outlined in our returns policy, refunds can take up to 14 working days to be completed. However, we always aim to process them as quickly as possible, and in this case your refund was completed well within that timeframe.
Please don't hesitate to reach out should you have any questions.
Warm Regards,
Michael
Delivered promptly
Delivered promptly. Unfortunately the shoes were not as appealing as they seemed on the website. Have been returned although I got no receipt for the return and I’m now a little anxious that I’ve no proof if the money isn’t refunded. I’m sure it will be but the receipt gives a little reassurance.
March 20, 2026
Took too long for a refund
Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. After the call it was processed within 48 hours. Not good as far as I’m concerned. Would definitely not buy again online.
March 11, 2026
Reply from Carl Scarpa
Hi There,
Thank you for your feedback, and we're really glad to hear that you found the ordering process easy and that our Limerick team looked after you so well, we’ll be sure to pass that on to the team!
Regarding your refund, as outlined in our returns policy, refunds can take up to 14 working days to be processed once items are returned to us. In this case, your refund was completed within 6 working days, which was well within our stated timeframe.
That said, we completely understand that waiting for a refund can be frustrating, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if we can help with anything!
Kind Regards,
Michael
Great wedge shoes
Great shoes, really comfortable and very tempted to get other colours too!
March 18, 2026
Reply from Carl Scarpa
Hi Brid,
Thank you for taking the time to leave a review.
We are sorry to hear that your shoes were tight fitting. We are always happy to help you find your perfect pair so please feel free to reach out should you have any questions on fit, sizing or anything else.
Kind Regards,
Michael
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