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See what reviewers are saying

Rated 5 out of 5 stars

Bought some few parts for my aunt's Mercedes here. We could easily look for the part's number here and surprisingly its cheaper than the dealership ones. Customer service is amazing and had a smooth t... See more

Rated 5 out of 5 stars

For second time I trust these guys, very happy with their items and service! I recommend buying from them

Rated 1 out of 5 stars

You better hope your order goes thru the first time around because their costumer service is horrendous. I was on hold for 3 hours and when the 3 hours came around the call was sent back to the beginn... See more

Rated 5 out of 5 stars

Used them a few times now and very happy. Excellent customer service. I ordered part for LHD, they emailed observing my UK address and ensured I got correct part. Good price and delivery on time... See more

Company details

  1. Auto Parts Store

Written by the company

The online store Carpartas exclusively offers brand new, original products - automobile spare parts, accessories, operational materials, branded apparel, and souvenirs. Here, you will find all the original parts for your vehicle. Carpartas has extensive experience in the auto parts trade on the eBay platform. Thanks to long-term agreements with Volkswagen, Audi, BMW, Mercedes Benz and Volvo factories, we are able to offer all products manufactured under these prestigious brands. If you don’t find the part you need in the store, please contact us, and our managers will promptly address all your concerns and help assemble the required parts.


Contact info

4.0

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good service

Thanks, exactly what I needed. Easy to order but a little delay on delivery.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

looks like total reviews are fake…

looks like total reviews are fake reviews... Scamming on peak. I recommed to respectfull customers to revoke yourself and save your money.No response via mail or other plateform.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible costumer service

You better hope your order goes thru the first time around because their costumer service is horrendous. I was on hold for 3 hours and when the 3 hours came around the call was sent back to the beginning. Costumer service tab on line was not working either. The same thing has hapened 3 days in a row and I am still dealing with the nightmare.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Was looking for a small boot part for my Mercedes. Came across this seller on Google and was super impressed with the price. Was shipped to the UK in a week and was exactly what was required. Would definitely use again.

February 15, 2025
Unprompted review
Carpartas logo

Reply from Carpartas

Thank you! We’re always here if you need anything else.

Rated 1 out of 5 stars

Avoid if you actually need the part

If your from the UK I wouldn't bother. Ordered a bonnet release handle nearly a month ago still no sign of it being delivered. Company are very slow with replies and very little help

January 20, 2025
Unprompted review
Carpartas logo

Reply from Carpartas

Hello,
We sincerely apologize, but we are unable to identify you or assist you. You have not provided any information confirming that you made a purchase on carpartas.com.
Kind regards.

Rated 5 out of 5 stars

Amazing shopping experience

Good customer service, was very responsive to any questions I had. The delivery was fast and everything packaged really well. Will definitely use their services in the future

October 13, 2024
Unprompted review
Carpartas logo

Reply from Carpartas

We appreciate your feedback – thank you for choosing us!

Rated 1 out of 5 stars

Volvo parts never arrived

Ordered Volvo parts. After 3 weeks waiting I asked them where my order was. They just replied that it’s in the post and just wait! The order has never arrived. Request for a refund has gone unanswered. As far as I’m concerned this company is a scam.

UPDATE: As you can see, it took them 8 months to reply to this message on here, and they’ve basically tried to make out that I was never a customer. I’m very happy to provide the invoice and proof that they took my money. Awful customer service! Steer clear and save your money.

October 9, 2024
Unprompted review
Carpartas logo

Reply from Carpartas

Hello,
We sincerely apologize, but we are unable to identify you or assist you. You have not provided any information confirming that you made a purchase on carpartas.com.
Kind regards.

Rated 1 out of 5 stars

Refused refund when not my error

Website said part will fit for my car VIN. Product arrived and it didn’t fit. Refused return and refund. Will not be using this company again.

July 17, 2024
Unprompted review
Carpartas logo

Reply from Carpartas

Buyer did not communicate.

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