The carpet is perfect, beautiful and clean just like as I hoped for it.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought Atticus - Gabbeh and I'm really happy with my order. Fast delivery to Finland. The carpet is really similar to the pictures and quite good selection of carpets I should say.
Very good, beautiful, bright colors. As off exactly made to measure for our corridors. Exactly what we were expecting for. Thank you!
Quick delivery, easy to make the shoping, nice web-sides, very fast delivery and the best of course was the beautiful quality. Thank you very much
Company details
Written by the company
Portti laajimpaan valikoimaan käsintehtyjä mattoja. Meillä on mattoja kaikille – täältä löydät kaikkea yksinkertaisista paimentolaismatoista aina käsinkudottuihin huippulaadukkaisiin Kelim-mattoihin ja upeisiin ajattomiin, käsinsolmittuihin persialaisiin mattoihin. Meillä on lisäksi kattava valikoima ainutlaatuisia silkkiloimi-mattoja kaikkein vaativimpaan makuun. CARPET AVENUE - Löydä mattosi täältä!
Contact info
Bargkoppelweg 64, 22145, Hamburg, Germany
- +49 40 228 988 59
- info@carpetavenue.com
- carpetavenue.fi
4.8
Excellent
703 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The carpet is perfect, neautiful and clean
The carpet is perfect, beautiful and clean just like as I hoped for it.
October 14, 2025
Good product and delivery
September 8, 2025
Product flaws not declared
Have to give stars for the delivery which was convenient, fast and easy.
The product itself...well not so much. I bought a Kelim Maimane rug, large size.
I would have appreciated if the product description had mentioned the rug to have multiple flaws + it had a weird sticky substance on the part where they had put some sticker on(glue that i cannot get off).
July 2, 2025
Reply from Carpet Avenue
Dear Customer,
Thank you for taking the time to leave your feedback.
We are truly sorry to hear that you were not fully satisfied with the carpet you received. This is of course never our intention, and we fully understand how disappointing it can be when a purchase does not meet expectations.
Regrettably, we have not been able to find any previous contact from you regarding this matter. We would have been more than happy to assist you directly, offer clarification, or find a suitable solution together. Our ambition is always for our customers to feel 100% satisfied with their order — especially when it concerns a significant and important purchase like a carpet.
We do offer a 30-day money-back guarantee and free returns within the EU, and we warmly encourage you to contact us at info@carpetavenue.com so we can support you further and help resolve the situation in the best possible way.
We sincerely hope to hear from you.
Kind regards,
The Carpet Avenue Team
happy with the purchase (Atticus - Gabbeh)
I bought Atticus - Gabbeh and I'm really happy with my order. Fast delivery to Finland. The carpet is really similar to the pictures and quite good selection of carpets I should say.
August 22, 2024
Great carpet
Great carpet! It looks so much better than in the picture! I'm also very happy with the quality of my new carpet.
Now I can't stop checking their website.....
July 24, 2024
Quick delivery
Quick delivery, easy to make the shoping, nice web-sides, very fast delivery and the best of course was the beautiful quality. Thank you very much
July 8, 2024
Fast delivery but return questionable
Fast delivery and quality of carpet, but no response or information so far how to do a return. Sent 2-3 emails to customer service.
July 10, 2024
Reply from Carpet Avenue
Dear Jan,
Thank you for leaving a review and for bringing this matter to our attention.
We sincerely apologize for the lack of response to your emails. After a thorough investigation, it appears that your emails were mistakenly marked as spam by our email provider, and as a result, we never received them. We have contacted our email provider to resolve this issue to ensure it does not happen again.
We are deeply sorry that you had to resort to calling us to get the return information this time. This is not the level of service we strive to provide, and we regret any inconvenience this has caused.
If you still need assistance with your return or have any other questions, please do not hesitate to contact us directly. We are here to help and will ensure that your request is handled promptly.
Thank you for your understanding and patience.
Kind regards,
Carpet Avenue Customer Service Team
looks good and happy with the product
January 22, 2024
On time delivery.
November 22, 2023
BEAUTIFUL CARPET
Good clear website. Fast delivery. And of course The carpet was just great.
October 13, 2023
Worth value
September 18, 2023
Reply from Carpet Avenue
Dear Janne,
Thank you for taking the time to leave a review. We are glad to hear that you are satisfied with your purchase and we hope that the new carpet will bring much joy for many years to come.
If there is anything we can improve to achieve 5 stars next time around, please feel free to contact our customer service team.
We wish you a nice day.
Kind regards,
Carpet Avenue Customer Service
The carpet was as expected and same as…
The carpet was as expected and same as advertisement photo
March 14, 2023
Lovely carpet
Lovely carpet! Fast delivery and extra concern and care extended via emails, to let me know my carpet had arrived.
April 6, 2022
Beautiful, old carpet
The carpet is beautiful, it is 80 years old. It has wonderful colours and I love it.
Delivery was fast and the company is reliable and their customer service is exellent.
February 22, 2022
Very good, striking, exact!
Very good, beautiful, bright colors. As off exactly made to measure for our corridors. Exactly what we were expecting for. Thank you!
February 17, 2022
Good service.
February 11, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.