Why is it every number I call you don't answer or the number doesn't work. I'm getting really concerned about my order and think i want to cancel it now if I'm honest. It's causing me to much anxiety... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company, Shane at the Colchester store was super helpful in choosing the right floor for my kitchen. Definitely be recommending 😃
Would not recommend the Colchester store. Although staff were lovely the issues began with extremely poor carpet fitting. Carpet was laid incorrectly and was not stretched enough. Door bar was also la... See more
Had a fantastic experience in your Colchester store with one of your workers Shane, you could tell he took the upmost pride in his work taking him time to find the best and affordable deals for us. W... See more
Company replied
Company details
Written by the company
Welcome to Carpet Monster! Offering superb quality Carpets, Vinyl, Laminate, LVT and much more. Plus FULL HOUSE DEALS from just £399! Interest FREE finance available! UK Wide services!
Contact info
Unit 3, Mountleigh Close, Euroway Industrial Estate, BD4 6RX, Bradford, United Kingdom
- 08005200602
- marketing@carpetmonster.co.uk
- carpetmonster.co.uk
3.6
Average
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super!
Bradford store were so helpful, got a great deal on vinyl flooring, delivery available too. Would definitely recommend this gem
January 4, 2023
Unprompted review
Reply from Carpet Monster
Hi Sofia,
Thank you for taking the time to leave us a review. We're so pleased you had a pleasant experience and we look forward to welcoming you again for your next order!
Carpet Monster
Amazing service
Very welcoming staff, once we explained what we were looking for they were very helpful with measurements and type of carpet for the room. Once we decided on the carpet they were very accommodating with the time scale we needed it by.
I would throughly recommend this company. I will most defiantly go back.
December 2, 2022
Unprompted review
Reply from Carpet Monster
Hi Helena,
Thank you for taking the time to leave us a review. We're so pleased you had a pleasant experience and we look forward to welcoming you again for your next order!
Carpet Monster
It’s only getting worse
My story is obviously getting worse as the company delivered wrong colours of my laminates and carpets. The carpet fitter messaged my once but still no idea when he can come and do fitting as he not replying. Not to mention again that I’ve been told that everything will be done by 4th November.I won’t leave it like that. The audacity of them mentioning in their policy how they care about customers and their mental health. I’m full of stress because of them.
November 12, 2022
Unprompted review
Reply from Carpet Monster
Hi Julia,
We're so sorry to hear you had a negative experience, this is not the level of customer satisfaction we strive to deliver.
If you have not done so already, could you please contact our head office on 0800 5200 602 or email: sales@carpetmonster.co.uk and we can get this sorted quickly for you.
Thank you, Carpet Monster.
6 weeks later - still no carpet
I paid for a carpet on 9 June. I had to order over the phone because the online portal was having trouble with payments. I was assured the carpet would arrive and be fitted in 10 to 14 days and they would call me once the carpet was ready. When I was finally called on 1 July (by the delivery company), I was told delivery and fitting would not take place until 21 July. That's 6 weeks after I ordered. I have tried to contact Carpet Monster, but my email went unanswered. I appreciate that it may be a different company delivering and fitting the carpet but I was misled when I placed the order. Had I known I would have to wait 6 weeks, I would not have bought the carpet from Carpet Monster. This is really poor service.
July 14, 2022
Reply from Carpet Monster
Hi Mark,
We're so sorry to hear you had a negative experience, this is not the level of customer satisfaction we strive to deliver.
If you have not done so already, could you please contact our head office on 0800 5200 602 or email: sales@carpetmonster.co.uk and we can get this sorted quickly for you.
Thank you, Carpet Monster.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.