Carpet Trader Reviews 23

Well, we had the most amazing kardean flooring laid by Steve, now the stairs and landing carpet has been added. What an amazing job. We were given loads of help choosing the final part of our entrance and stairs, now I am bowled over by the quality of the work, the standard of the finishing and the pride all the Carpet Trader fitters take in their work. Everyone who walks through our door, stop and go .... WOW! A huge thank you to Carpet Trader. I recommend, if you you want a great standard of service , help and quality of work - go to Carpet Trader!

Having used Bicester Carpets to lay flooring in my hallway which was excellent, I got them back To lay flooring in my kitchen diner, Alarm bells did start to ring when the fitters told me that they were not engineers and did not do level! I found this a very strange statement as they use self levelling compound, after the flooring had been laid I put my dining room chairs And table back in the dining area, as soon as I have put the chairs back I noticed that they were rocking quite substantially to the point where I could fit a pound coin or two underneath Some of the chair legs, I contacted Bicester Carpets And after a few phone calls they sent the fitters back to do some small repairs, I showed them the extent of the wobble on some of my chairs, the fitters reply was how do you know it’s not the chairs, and it was probably within tolerance and that they were not engineers and did not do level! I was not happy with this I phone Bicester Carpets again customer service not very good did not reply to my phone calls, eventually I got through to the rectification department and sent them some pictures of the unevenness of my floor, they then agreed to send the fitters back and replace the complete flooring, and in their words to do the job properly that should’ve been done right in the beginning, This is still not 100% I still have some unevenness on my floor but by now I have had enough,They have now lost the rest of my business as I will not use them again. Just giving an update I still haven’t had any contact from Bicester carpets to ask if I am satisfied, which I am not. Just another quick update I still have had no communication from Bicester Carpets all they seem to want to do is take your money and don’t worry about the quality of their workmanship, I would definitely not recommend this company.

We have bought carpets from Carpet Trader over several years and always found them very reliable and good value. They excelled themselves recently when they replaced existing flooring with the Monza Comfort non-slip vinyl in my elderly parents kitchen. They arrived on pre-booked appointment time (required), explained the latex floor smoothing procedure to allow for drying then laid the vinyl on time early the following day and cleaned up well afterwards and the guys couldn't have been more polite and customer friendly.