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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be smooth and efficient, with some appreciating the quick response times to their queries. Several people received their plates promptly, often within a few days, and were satisfied with the quality and appearance of the products, noting they looked professional and well-made. However, some people were dissatisfied with the company's communication and delivery services. Numerous customers reported issues with not receiving order confirmations, having difficulty contacting customer service via email or phone, and experiencing long delays or non-delivery of their orders. There were also concerns about the accuracy of orders, with some receiving plates that had issues with specifications or were missing ordered fixtures and fittings. The use of Evri for deliveries was a recurring point of frustration for many.

What people talk about most

Order

Reviewers mention ambiguous feedback about order. Many customers praise the quick delivery and efficient... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise quick delivery, with plates... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quick delivery, quality, and... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 4 out of 5 stars

UPDATE, moved to 4 stars from 1. Problem with double order resolved, plates arrived after a few days. Customer services still vague as was order status. Scammed? Ordered plates, never received an emai... See more

Rated 3 out of 5 stars

Plate came pretty promptly. The pink border is not as bright as advertised but I don't mind that. Unfortunately there is a hair ingrained into the plate that is not that big a deal but a bit off putti... See more

Rated 3 out of 5 stars

Received plates very quickly. Unfortunately plates not road legal as did not have makers details and British Standard number. Ordering page is a bit misleading as drop down menu defaults to custom p... See more

Rated 5 out of 5 stars

I ordered five number plates on the evening of 11th November, then realised I needed to add one more. I emailed customer services that same evening and received a helpful reply just after 7am the n... See more


Company details

  1. Auto Accessories Wholesaler

Written by the company

HIGH QUALITY NUMBER PLATES FOR CAR & MOTORBIKES


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great quality plates

Quick response and great quality plates, easy to use website and lots of choice of designs.

September 2, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled to have exceeded your expectations! Your satisfaction is a testament to our commitment to quality and service.

Rated 5 out of 5 stars

Number plates arrived on time and…

Number plates arrived on time and correct reg number. I thought that number plates had to have the maker's address or postcode and the BS AU145e stamp but these didn't, though my originals were so old they didn't have that either.

September 4, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your feedback is truly appreciated! We're thrilled to have exceeded your expectations with our plates.

Rated 5 out of 5 stars

Amazing Service

Amazing Service
Easy to Order
Number Plates exactly what I wanted… 👍🏻

September 5, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled to have provided you with plates you love! Let's continue to create exceptional designs together in the future.

Rated 5 out of 5 stars

Great service

Plates are well made and arrived very quickly. Great service overall.

September 7, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your feedback is truly appreciated! Whenever you're ready for your next set, we'll be here waiting for your order!

Rated 5 out of 5 stars

Great product

Easy to navigate website. Quality product,competitively priced,well packaged and delivered quickly.
Can't fault.

September 5, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your positive feedback made our day! We're committed to providing top-quality plates and can't wait to assist with your orders in the future!

Rated 5 out of 5 stars

Well made, fast delivery

Needed a set of number plates quickly. Web site very easy to navigate, plates look well made a good quality with fast delivery.

September 3, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled to have met your expectations! Your satisfaction is our priority, and we're here for your next personalized plate order.

Rated 5 out of 5 stars

Nice plates very quick delivery

Nice plates very quick delivery

September 2, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled you're happy with our plates. When you're ready for your next set, we'll be here to bring your ideas to life.

Rated 5 out of 5 stars

Quick and easy

So easy to order
Very well priced
Excellent service
Postage so quick
Can’t recommend them enough

September 2, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is our priority! We're committed to delivering the same level of excellence for all your future orders.

Rated 5 out of 5 stars

Great communication via email , instant reply

Great plates , arrived on time - would definitely recommend and use again . Thank you !

September 2, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your kind words! We're thrilled you're happy with your plates. Count on us for any future plate needs you might have.

Rated 5 out of 5 stars

Great plates

Great plates, fast delivery and easy to fit

September 11, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your positive feedback made our day! We're committed to providing top-quality plates and can't wait to assist you in the future.

Rated 5 out of 5 stars

Great service

Great service, great communication, great product

September 10, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're dedicated to crafting exceptional quality and can't wait to help you with your next set of plates!

Rated 5 out of 5 stars

Quality plates

Quality plates, sent out in good time

September 1, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled to have earned your trust! Let's keep the momentum going with even more orders in the future!

Rated 5 out of 5 stars

Excellent quick service

Excellent quick service. Thank you.

September 4, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is our ultimate reward! We're delighted to have provided you with plates that meet your needs.

Rated 5 out of 5 stars

Well made

Well made, prompt delivery.

September 6, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your happiness is our priority! We're delighted to hear you're satisfied with your plates.

Rated 4 out of 5 stars

Great way to get new plates

Great solution and quality plates, for what they are. Only quibble I have is that I paid for a speedy delivery. Supposed to be next working day and it still took a week. £12 for a basic rear plate and £10 for expedited delivery as had an urgent need. Other than that? It was a very good transaction and the updates were brilliant all the way through.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Good

Fast delivery. Good price

September 4, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your kind words!

Rated 5 out of 5 stars

Clear ordering instructions and…

Clear ordering instructions and options. Timely arrival and easy to fit with the kit

August 28, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is our priority, and we're here for your next personalized plate order.

Rated 5 out of 5 stars

Excellent Speedy Service

Ordered smaller type plates for me dads Mobility scooter.. Looks great and a bit of fun. Plates arrived writhing 48 hours and were perfect!
Excellent services

September 3, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for choosing us for your plate needs! We're thrilled you're satisfied and look forward to welcoming you back again.

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