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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the ordering process to be smooth and efficient, with some appreciating the quick response times to their queries. Several people received their plates promptly, often within a few days, and were satisfied with the quality and appearance of the products, noting they looked professional and well-made. However, some people were dissatisfied with the company's communication and delivery services. Numerous customers reported issues with not receiving order confirmations, having difficulty contacting customer service via email or phone, and experiencing long delays or non-delivery of their orders. There were also concerns about the accuracy of orders, with some receiving plates that had issues with specifications or were missing ordered fixtures and fittings. The use of Evri for deliveries was a recurring point of frustration for many.

What people talk about most

Order

Reviewers mention ambiguous feedback about order. Many customers praise the quick delivery and efficient... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise quick delivery, with plates... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quick delivery, quality, and... See more

Response time

People report negative experiences with response times, often expressing frustration over a lack of... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report extreme difficulty reaching... See more

Based on these reviews

Rated 4 out of 5 stars

UPDATE, moved to 4 stars from 1. Problem with double order resolved, plates arrived after a few days. Customer services still vague as was order status. Scammed? Ordered plates, never received an emai... See more

Rated 3 out of 5 stars

Plate came pretty promptly. The pink border is not as bright as advertised but I don't mind that. Unfortunately there is a hair ingrained into the plate that is not that big a deal but a bit off putti... See more

Rated 3 out of 5 stars

Received plates very quickly. Unfortunately plates not road legal as did not have makers details and British Standard number. Ordering page is a bit misleading as drop down menu defaults to custom p... See more

Rated 5 out of 5 stars

I ordered five number plates on the evening of 11th November, then realised I needed to add one more. I emailed customer services that same evening and received a helpful reply just after 7am the n... See more


Company details

  1. Auto Accessories Wholesaler

Written by the company

HIGH QUALITY NUMBER PLATES FOR CAR & MOTORBIKES


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfectly made and arrived on time

Perfectly made and arrived on time, arriving in less than 24hrs from ordering. Excellent customer service.

September 24, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your glowing review! We're delighted to have earned your trust.

Rated 5 out of 5 stars

Excellent and quick delivery allowed me…

Excellent and quick delivery allowed me to insure the car within a day

September 18, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're overjoyed to hear you're satisfied with your plates! We can't wait to assist you with your future plate needs.

Rated 5 out of 5 stars

Fab Fab, really fast, and excellent website experience!

I found this super easy to order, and really quick to deliver. I accidentally did a slight mistype on my address, and the website even offered me the ability to alter my address! (Trust me - I am an e-commerce manager - not all websites allow you to do this so easily!) Really happy with my experience and I highly recommend these guys to anyone. Thank you!

September 24, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Hi Amanda! We're thrilled to have provided you with a positive experience. Thanks for sharing your feedback! We hope to see you again for your next bike plates purchase.

Rated 5 out of 5 stars

Really nice and clear plates easy to…

Really nice and clear plates easy to fit many thanks

September 23, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're delighted that you're loving your new bike plates! Thank you for choosing us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Easy website to use

Easy website to use.
When it was ordered the status of the progress and delivery was very accurate.
Was made and delivered very quickly and the quality of the number plate was very good

September 16, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is our top priority! We're delighted to have provided you with plates that meet your needs.

Rated 5 out of 5 stars

Highly recommend

Very fast ordering process, very fast delivery at a great price for a quality product.

September 19, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your kind words! Whenever you're ready for your next set of high quality plates, we'll be here to make it happen.

Rated 4 out of 5 stars

Plate spot on but…

Plate spot on. Fast delivery. But no option to delete screw kit from order £4 as was not needed. Also ordered screw kit for bike, it was labelled bike but contained car kit screws inside. Fortunately was not needed.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Very easy to order the plates

Very easy to order the plates, great choice of designs. Speedy delivery, good value too. Highly recommended

September 10, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your positive review means the world to us! We're committed to providing top-notch plates.

Rated 5 out of 5 stars

Very good service

The plate came quick, along with the fitting kit, the price was very good. Very happy with the service, as well as the aftercare including fitting instruction.

August 29, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Thanks for your glowing review! Count on us to deliver the same level of quality and service for all your future plate endeavours.

Rated 5 out of 5 stars

Fast

Fast, very affordable and good quality

September 13, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled you're happy with our plates.

Rated 5 out of 5 stars

CarPlatesDirect

Updates great, easy to order online. First pair had a couple of defects but this was rectified without hassle. I’d use CPD again, thanks!

September 12, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your feedback is truly appreciated! Whenever you're ready for your next set, we'll be here waiting for your order!

Rated 5 out of 5 stars

The quality of plates and same day…

The quality of plates and same day manufacture are a testomy of the professionalism of carplatesdirect.com. I have been updated immediately of manufacture, delivery etc. Robert

September 20, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

We're thrilled you're happy with our plates.

Rated 5 out of 5 stars

Super fast

Super fast. Super plates. Overall a great customer experience!

September 20, 2024
Unprompted review
Carplatesdirect logo

Reply from Carplatesdirect

Your satisfaction is our priority! We're committed to delivering the same level of excellence for all your future orders.

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