CARPLAY2air.com Reviews 105

This is a total scam. I purchased it, came from China, plugged it into my car and all I got was a pretty red light. No connection, nothing. So I went through all of the troubleshooting steps that support provided and was ultimately instructed to send it back. At MY cost. Of $127.60, which is basically the cost of the device. Plus a potential $25 restocking fee if they disagree with my decision to send it back. They refused to refund the amount, so I threw it in the garbage and disputed the charge with my credit card. DO NOT BUY THIS FROM THIS COMPANY!

Been using theCarPlay2Air adapter with my 2020 Toyota Aygo since October 2020 and have to say it works perfectly, I've had none of the issues that many reviewers mention. Since it's working well I don't plan to do any update on the basis of "it ain't broke so don't fix it"

WARNING: Do not buy this product or waste your time trying to get it to work
- Does not function as advertised even for a car that is listed as fully supported
- Risks corrupting the car’s infotainment system (dash screens go black and don’t recover immediately after shutting off car, waiting period, and restart engine/electrical accessories)
- Product support is limited to warranty period even if initial issues were identified from start (1 year)

DETAILS:
I purchased the CarPlay2air product in early 2020 for my 2016 Honda Accord EX (explicitly listed as supported advice). Initially, I upgraded the to the latest firmware and saw it working, but I quickly learned that this does not last more than 5 or 10 minutes.

Problems I still experienced after 1 year sending in support evidence included...
- Map freeze ups (map stopped updating image) and pixelation
- Screen freeze ups (lower Infotainment screen becomes unresponsive)
- Screen goes black (lower screen goes completely black, all controls unresponsive)
- Car's Infotainment system freezes up (BOTH screens blink, freeze, unresponsive and go to black)

The above issues usually occur in progression. The only resolution that worked was to pull over, turn off the car, wait at least 10 seconds and then turn it back on without the CarPlay2air device plugged in.

Significant concern was that simply unplugging the CarPlay2air device was not enough to resolve the issue. Instead, it appeared to have corrupted the functioning of the infotainment system beyond removing the CarPlay2air device, requiring one to turn off the car, wait and turn it back on to return to full functionality of the car’s infotainment system.

Most concerning was that the non-functional Infotainment system sometimes persists even after turning the car back on (both screen remained completely black; or partial display on upper screen with periodic returning to black as if trying to reboot itself though some issues). The good news that in these cases, eventually the infotainment system functionality did come back after more cycles of turning off the car for longer periods of time, then restarting the vehicle.

Clearly, this is not a fully functional product as well as it even raises concerns about permanent damage to the car’s infotainment system. Since I have professionally worked in product firmware development, I felt that I could help the CarPlay2air development team by providing specific evidence of my issues.

Over 1 full year of owning the product, I spent many hours collecting objective evidence (created videos of infotainment system by occasionally mounting a camera in my car) and sending it into the company to then wait for a newer version of the device firmware only to find the same issues remained and having to collect more evidence and send it in. My effort even included taking my car in for dealer service to make sure I had the latest infotainment firmware version.

My final straw was this last week, when I upgraded to a new firmware version that resulted in my device is now reporting a permanent Hardware Error. When I contacted Support they responded with…

Upon checking, your adapter is no longer under the warranty period.
At this point, we can no longer process a replacement.

When I pressed them since I have been graciously submitting video evidence trying to resolve the same issue for over 1 year, they then offered a 10% discount for new hardware.

I strongly recommend not trusting this product nor hoping that their support team will resolve any issues you may experience.

Sent a faulty product from China and then Tiffany proceeded with horrendous customer service, told me it was my responsibility to pay for a return label which was £20 and then once tracking information was sent to PayPal they told me it should have been sent to Lithuania instead! Thank God PayPal covered me otherwise these scammers would have had £100 off of me. Absolute scum.

I have orderd the device by end of November 2020 and according to tracking it says delivered 22nd DEC 2020 but i did NOT get the device and wasn’t even at home. CPLAY2air support is absolutely useless. I checked multiple times with Hermes but they say i need to get in touch with the seller and the seller is useless. multiple e-mails but none of them are useful….

This company is scam! What's out, don't buy here

Sent faulty product, i told them within 14 days. They will not accept a return! Raising with authorities in UK to ban their trade here if they cannot meet UK Standards.

I would not recommend this product. I have a 2020 Chevy Silverado and tried hooking it up. Didn't work so I asked to return the device. I have now received no less than 5 emails with them wanting to troubleshoot.... All I want to do is return the item. Filed a complaint with Paypal as a result.

Absolutely rubbish company, rubbish customer service, rubbish product, should have checked here first before making the purchase, I got the product it never worked for me even though it stated on the website it will work for my car, I sent the product back and it’s been 5 months and still got no refund, they keep making things up so they don’t have to give my money back. DO NOT USE THEM absolutely rubbish

This company is a complete rip off. Parcel never arrived and they state that they are looking into an investigation with the courier. They cannot provide evidence and tracking says still in transit. Doing everything they can to not refund. Complete fraudsters. Will be escalating to legal departments after formally requesting a refund was rejected.

Terrible customer service it stopped working after 6 weeks !!!!!!!!!!!!!!!!!!!
Paypal wouldn't help and carplay2air didn't even respond to emails........avoid at all costs.
After reading comments here it looks like they want people to return the faulty item to China with a stupidly high cost attached !!!

Same experience as others.
Bad company, bad support
Product is late, asked for refund - they invent all kind of reasons not to give the money back
I'm making complaints to the Delaware Department of Justice - state where this "company" is registered - advise to do the same

"attorneygeneral space delaware dot gov/fraud/cmu/complaint/"

Avoid at all costs

Ordered item in August, Recieved item & after several weeks communicating with seller & trying all suggestions to get it to work failed.
Decided to sent it back. despite it arriving from China the seller insisted it was returned to an address in Lithuania it cost me £9.90 to send with tracking & signed for. Still waiting for Paypal to refund my money. a total waste of time & money.

I would have given this a ZERO if I could. I ordered it so excited!! It would not hook up with a 2020 Acura. I tried and tried. And worked for 2 weeks with their customer service and was impressed they were helping me. Then they told me it won't work. Mail it back, AT MY EXPENSE TO CHINA. Now 4 months later, I can't get a refund because THEIR warehouse has not received it. THIS IS BS. They need to be reported.

DO NOT BUY !
The item keeps disconnecting, on a 20min ride it disconnected 4x all the time. Contacted them 16 days later and they said I'm no longer qualify for a refund, but no worries the can replace the item. Just return the item back to us at my cost that will be over $70.already it costed me $170 for a piece of junk. On one email they asked me to return it somewhere in China so I opened a case with PayPal and they agreed to give me a full refund but ship it back to Varėna, Lithuania with tracking over $80 what a scam.

The product does not work as advertised, and the company deletes any reviews lower than three stars on their website. Ever wonder how their product can be rated 4.9 out of 5 stars on their site? Sort the reviews from lowest to highest and your will see no one or two star reviews. I posted a 1 star review that magically never appeared.

The product doesn’t work on 2020 Chevrolets and the company is deceptive.

Couldn't get it to work despite working with support, downloading an update, doing a factory reset on my car, verifying I had the latest firmware , sending videos of what was happening, etc. I was told I needed to return it to China at my own cost and possibly be charged a $25 "restocking fee" if they deemed there is nothing wrong with the unit. I am in Australia with a modern Kia Sportage with Apple Car Play so should not have been a problem. My car model was listed as supported. Also it is strange that they have changed their website to cplay2air.com (previously carplay2air.com) after I purchased. It might have been a copyright issue or they were just getting too many negative reviews.

I ordered this thinking it was coming from Delaware only to have it shipped from China. Handling said 5-7 days but mine finally arrived 15 days later. I was excited to get it but as soon as I connected it to my truck it failed to connect to anything (my truck was listed as supported). I spent 2 days emailing customer service to sort it out only for them to finally say it was defective and to return it. I was told that I was responsible to pay to ship it back to China for almost $40 and to lie on the customs form (pretty sure that’s illegal). So now I’m out $130 and am having to file a dispute with my credit card company to get my money back. AVOID THESE PEOPLE AT ALL COSTS!

Be extremely careful ordering from this company. Ordered and "Shipped" back in August, still hasn't been received. Company offer no help, so chargeback proceedings initiated with my bank.

This company market as though they are in the USA, but are in fact based in China, and shipping from China. Avoid please!

UPDATE:
After a couple of month the adapter actually came. I must say it works great. So the product itself gets 5 stars but the experience as a whole gets only 3 stars, due to the extremely long delivery time...!

WARNING!!!!
I first ordered it August 28th. They’ve taken my money and still, almost two month later, I’ve not received it...

I’ve asked several times for tracking info, but nothing... Asked to cancel order, but nothing... Not a suggestion to solve this or any kind of compensation..

During this time I’ve received two items from Caudabe, sent at two different occasions, also sent from China so obviously it’s no problem sending stuff!

So my overall experience? WARNING!!!