Carpulsez Reviews 

The experience was bad because I didn't get assistance for a long time to date

The Escalation Team responded within the time period specified and the matter was resolved through positive communication and action.

La prontitud de su gestión. Gracias.

Be transparent with the offer. No hidden charges

Thanks alot for resolving my refund issues

Thank u Paula for solving my issue
Good escalation

Helpful support excellent

My experience with team is Good. Edith is responding me very quick.

I dont know how did they bought me a 3 days subcription of their website and now idk for how much period but suddenly today my acc was charged...i didnt even know what they do or what they offer but guess what i have their unwanted subcription which i never intended to buy ...
And they are denying to give me a refund. This is complete fraud to me.

They charged my card without my permission, for a subscription that I even don't know about! Then customer support says that they can't refund any amount because its against there TOS. What a BS! Its a total scam! Avoid this website at all costs and don't enter your card details no matter what!!!

I've also initiated a chargeback through my bank, hope I get my money back.

Your request (5896.......) has been updated. To add additional comments, reply to this email.
Hello TEO, I hope you are doing well. I understand your frustrations and why you'd want things to be this way, it is totally understandable but as I mentioned in my previous email, we usually do not offer refunds which is a company policy and stated in our Terms and Conditions but after going through your chat with customer support I realized it was probably a mistake and you didn't mean to actually signup for membership and that is why I reached out to you personally as the escalation team manager to offer you the refund. Now in order to get you the refund there are things that needs to be done to be able to request the refund for you and one is submitting a review which I will be using as a supporting document to back your claim for a refund.
I really wouldn't want to inconvenience you any further but this is actually necessary and that is why I humbly ask that you submit your review so i can request the refund for you immediately. A simple comment like "Good Customer Support by Kai" with a 4 or 5 stars should be enough

Best Regards
MY REQUEST
Subject: Final Notice – Refund Still Pending

Dear KAI,

It has now been several days since my last message, and I have not received any reply or confirmation of the refund of €36.

I remind you that conditioning a refund on a public review is unacceptable and in violation of consumer protection laws and Trustpilot’s review policies.

Unless I receive confirmation of the full refund within the next 24 hours, I will proceed with the following actions without further notice:

- Filing a chargeback with my bank for unauthorized billing

- Submitting complaints to Consumer Protection Authorities in Cyprus and Greece

- Reporting this practice to Trustpilot

- Referring the case to the European Consumer Centre (ECC)

Additionally, I reserve the right to publicly share my experience on relevant consumer forums and social media, including the unethical pressure to submit a review as a refund condition.

I hope you reconsider and resolve this matter professionally and promptly.

Sincerely,

Great escalation team ms. Paula

I made their subscription by mistake. Even though, subscription fees and cancellation fees are deducted from my bank account, they are ready to refund it. So, I would recommend this to others for sure. Great experience with 'Kai'.

Easy layout, have quick chat to the agents, have email confirm of buying/ subscribe...