It was fine in general, but! Touch screen panel did not work. So, using it for navigation was impossible. I am sure rental iffice knew about this defect. I have sent them video of a problem via email.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rented a car during my trip to Greece and had a good experience overall. Booking was easy, pricing clear what to expect, and the car was clean and well maintained. Pickup and return were smooth, the s... See more
Company replied
Pick up was fairly easy and the same for dropping off the car. I was initially worried about the whole process due to lots of negative reviews - So i did buy extra insurance separately for this tri... See more
Company replied
Only thing negativ was that the office was a bit hard to find. Everything else was positiv.
Company replied
3.1
Average
611 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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Recommended
Good shuttle service, very nice employees, car in ok condition. Good value for money!
June 20, 2026
Unprompted review
Reply from CarQ
Dear Pedro Lopes,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with our shuttle service, found our team friendly and helpful, and that the vehicle met your needs.
We are especially glad that you felt our service offered good value for money. Thank you for choosing us, and we look forward to welcoming you again in the future!
Everything on time
June 27, 2026
Unprompted review
Reply from CarQ
Dear Hubert,
Thank you for your review. We are pleased to hear that everything went according to schedule and that your experience with us was smooth and efficient.
We appreciate your feedback and thank you for choosing us. We look forward to serving you again in the future!
Everything was positive
Everything was positive, kind, polite, prepared, fast, cars in good condition, nothing else needed.
June 6, 2026
Unprompted review
Reply from CarQ
Dear Augusto Davide Pennati,
Thank you for your wonderful feedback. We are delighted to hear that your experience was entirely positive and that you found our team kind, polite, well-prepared, and efficient.
It is also great to know that you were satisfied with the condition of the vehicle and the speed of our service. Knowing that everything met your expectations and that nothing more was needed is exactly what we strive for.
Thank you for choosing us. We truly appreciate your recommendation and look forward to welcoming you again in the future!
Great service as usual
Great service as usual. Friendly staff and good car. Booking process easy as was pick up and drop off. Great value with free additional driver.
May 29, 2026
Unprompted review
Reply from CarQ
Dear Ronald Shockness,
Thank you for your continued trust and support. We are delighted to hear that you enjoyed another great experience with us. It is wonderful to know that you appreciated our friendly staff, the quality of the vehicle, and the easy booking, pickup, and drop-off processes.
We are also pleased that our free additional driver option added value to your rental. We look forward to welcoming you back again soon!
Reply from CarQ
Dear kadiani kapellaki,
Thank you for your kind feedback. We are pleased to hear that you were satisfied with our quick and polite service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future.
Excellente expérience
Excellente expérience. Nous avons reçu les bonnes informations, avons été bien accueillis et avons reçu un véhicule correspondant au modèle commandé. L'état des lieux a été effectué correctement ; le véhicule était propre et en bon état.
Nous n'avons pas été contraints de souscrire une assurance supplémentaire en plus de celle que nous avions déjà. Le retour s'est très bien déroulé, sans aucun supplément à payer. Nous avons même été reconduits gratuitement jusqu'au terminal.
Excellent experience. We received all the necessary information, were warmly welcomed, and were provided with a vehicle that matched the model we had booked. The vehicle inspection was carried out properly, and the car was clean and in good condition.
We were not pressured into purchasing any additional insurance beyond the coverage we already had. The return process went very smoothly, with no extra charges to pay. We were even given a complimentary ride back to the terminal.
June 24, 2026
Unprompted review
Reply from CarQ
Dear Benjamin,
Thank you for your wonderful review. We are delighted to hear that you had an excellent experience with us. It is great to know that you felt well informed, warmly welcomed, and that the vehicle provided matched your booking expectations.
We are also pleased that you appreciated our transparent approach, the thorough vehicle inspection, and the smooth return process. Your comments about our team and the complimentary transfer back to the terminal are especially appreciated.
Thank you for choosing us, and we look forward to welcoming you again on your next visit.
Rate could be maybe more but this is
Rate could be maybe more but this is the first time in my life that after 3 full weeks, deposit is not returned back. Very unpleasent surprise. I got information that it will be returned back 20-25 wokring days! So more then one month you will have your money frozen, and depozit is not a peanuts. According to that, I have to wait 2 more weeks, after that if my money won’t be returned back I will need to sue them. Also one thing, very important, when you sit first time in the car, take a picture of the fuel! When I took the car it was like 780km (they said it is full), when I returned back car it was 840km, and they said that it is not full. Taking rent a car shouldn’t be a stressful process, especially when you are on vacation.
June 14, 2026
Unprompted review
Reply from CarQ
Dear Katarina Stevancevic,
We appreciate you taking the time to share your experience. We previously reached out requesting your booking information in order to investigate your case, but no details have been received so far. Unfortunately, without this data we are unable to proceed with the review.
Please don’t hesitate to contact us at support@ft-enterprises.com should you wish us to re-open the matter.
Dear Katarina Stevancevic,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the security deposit and appreciate how frustrating it can be to wait for its release. Please note that deposit refunds are processed according to banking procedures, and the release time may vary depending on the bank and payment provider.
We also regret the misunderstanding regarding the fuel level at pickup and return. We always encourage customers to document the vehicle condition, including the fuel gauge, at the start of the rental to avoid any discrepancies.
Your comments are valuable to us, and we sincerely apologize for the stress and inconvenience caused during your vacation. Please contact us directly at support@carq.rent .
We appreciate your feedback and will use it to improve our service.
It was fine in general, but...
It was fine in general, but! Touch screen panel did not work. So, using it for navigation was impossible. I am sure rental iffice knew about this defect. I have sent them video of a problem via email. No reaction. Reported it when returning the car. No reaction. So, I would rate customer service at zero level.
June 10, 2026
Unprompted review
Reply from CarQ
Dear Michael K.,
Thank you for your feedback. We are sorry to hear about the issue with the touchscreen panel and the frustration it caused during your rental. We also regret that you felt your concerns were not addressed appropriately after reporting the problem. Your comments have been noted and will be reviewed with our team to improve both vehicle maintenance and customer service.
If you wish you could contact us directly at support@carq.rent .
We appreciate your feedback and apologize for the inconvenience.
Horrible and scam company
Horrible and scam company, stay away! The cars are highly unreliable and can break down at any moment. When you face an issue, customer service completely vanishes and nobody answers the phone. I had a terrible time just trying to force them to take the car back. While I was at the office, other customers at the door were complaining about the exact same issues and fraud. They are completely unprofessional. Do not risk your money or safety here!"
June 25, 2026
Unprompted review
Reply from CarQ
Dear Levent Kutlucan,
Thank you once again for sharing your feedback. We were truly sorry to hear that your experience didn’t meet your expectations.
We attempted to contact you to address your concerns but haven't received a response. If there’s anything we can do to amend things, please don’t hesitate to reach us at [support@ft-enterprises.com].
Your satisfaction is our top priority, and your feedback helps us improve.
We hope you’ll consider giving us another opportunity in the future to serve you.
Dear Levent Kutlucan,
Thank you for your feedback.
We are very concerned to read your comments, as the experience you describe is completely contrary to our standards and values as a company.
First and foremost, we want to clearly state that the safety and reliability of our vehicles are our top priorities. All cars undergo regular maintenance and checks, and any report of a breakdown or safety issue is taken extremely seriously. We are equally concerned to hear about the difficulty you faced in reaching our customer service, as this does not reflect the level of support we aim to provide.
Regarding your overall experience and the concerns you raised while at our office, we regret that you felt this way. We do not tolerate unprofessional behavior, and all feedback, especially when it involves multiple concerns, is carefully reviewed internally.
At the same time, we take strong exception to claims of fraud, as we operate with transparency and according to clear rental terms and conditions.
We would sincerely appreciate the opportunity to investigate your case in detail and address all the issues you’ve mentioned. Please contact us directly at support@carq.rent with your booking information so we can thoroughly review what happened and work towards resolving the matter.
Kind regards,
The CarQ team
Worst Experience
In all my years of renting cars, I have never experienced anything quite like this.
We booked our rental car through Check24 and were assigned to this rental company. From the very beginning, we were subjected to persistent pressure to purchase an additional in-house insurance policy, despite already having comprehensive coverage with a €0 deductible. Even after repeatedly and clearly stating that I did not want any additional insurance and was satisfied with the coverage I had already purchased, the discussion continued. Instead of respecting my decision, staff spent a considerable amount of time presenting worst-case scenarios and attempting to persuade me otherwise. The conversation only ended after I explicitly requested that no further discussion take place.
However, the problems did not end there. Just a few minutes after leaving the rental office, we received a phone call instructing us to return immediately. The reason? One of our suitcases was placed on the back seat because the vehicle’s trunk was far too small to accommodate the luggage of two travelers. Upon returning, we were required to unload the vehicle and were warned about potential fines, police involvement, and other consequences if we continued transporting luggage on the back seat.
What made the situation even more frustrating was that my suggestion to fold down the rear seats and store the luggage safely inside the vehicle was categorically rejected. Rather than working toward a practical solution, the situation continued to escalate. At one point, I was even told that my reservation could be cancelled because of my “attitude.” At the same time, a supposedly suitable solution was offered: a larger vehicle at roughly three times the original rental price.
After a long day of travel, late in the evening, exhausted, and still facing a 250 km drive to our hotel, we felt we had little choice but to accept the significantly more expensive vehicle. The overall experience left us with the strong impression that unnecessary pressure was being applied to upsell additional products and more expensive vehicle categories.
I have rented cars in many countries and from many different companies, and I have never encountered such an unpleasant and customer-unfriendly experience. Based on what happened, I cannot recommend this rental company. Looking back, I wish I had paid closer attention to the many similar reviews posted online.
This was an extremely disappointing and stressful start to our vacation, and certainly one of the worst rental car experiences I have ever had.
June 17, 2026
Unprompted review
Reply from CarQ
Dear Mr. Vredens,
First of all, we are sorry to hear that your experience did not meet your expectations.
Regarding the Full Coverage product you mentioned through our valued partner Check24, we would like to clarify that the product purchased was not a direct full coverage with €0 excess at vehicle collection, but a cover product provided by the broker. This means that in the event of damage, any applicable amount may need to be paid locally first and then reimbursed through the broker according to their terms and conditions.
This was also what our local partner was trying to explain during vehicle collection and there was no intention to pressure you into purchasing any additional coverage. For this reason, you were also encouraged to contact Check24 directly so that they could explain the coverage details and available options directly to you.
Regarding your comments about the luggage, we would also like to clarify that you arrived with four suitcases, while the selected vehicle category — as clearly indicated both on your booking voucher and on the booking page — was suitable for only one large suitcase.
Our local partner acted in accordance with safety procedures, as carrying luggage outside the luggage compartment is not permitted for safety reasons. As a company, customer safety remains our highest priority. For this reason, the option of upgrading to a larger vehicle was offered as an available solution to ensure that all passengers and luggage could travel safely and comfortably.
In any case, we would like to apologise that this situation negatively affected the beginning of your trip. We would welcome the opportunity to demonstrate in the future that this was an unfortunate isolated situation and that our priority remains customer satisfaction and providing the best possible rental experience.
Kind regards,
The CarQ Team
Dear vredens_tid,
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience did not meet your expectations, especially after a long journey.
We regret if any part of the process felt unclear or uncomfortable. Our intention is always to ensure that all rental terms, including insurance options, vehicle suitability, and safety-related guidelines, are clearly explained and applied consistently for every customer.
Regarding the points you raised, we understand how frustrating this situation must have felt, particularly under time pressure. Please note that our team aims to follow specific procedures designed to ensure both customer safety and compliance with rental conditions. However, we are sorry if the way this was communicated caused inconvenience or dissatisfaction.
We would really appreciate the opportunity to review your case in detail, including your booking and the circumstances on the day, so we can better understand what happened and address your concerns properly.
Please feel free to contact us directly with your reservation details — we will be happy to look into this matter and assist you further.
Thank you again for your feedback as it is important to us and helps us improve our service.
Kind regards,
The carQ team
Great value
Great value, service excellent and car did what I needed it to do. Staff were also fantastic. Definitely book again.
May 11, 2026
Unprompted review
Reply from CarQ
Dear David,
Thank you very much for your great feedback!
We’re delighted to hear that you found our service excellent, the car met your needs, and our team made a positive impression. Your kind words truly motivate us, and we’d be happy to welcome you again in the future.
Thank you for choosing us!
Kind regards,
The carQ team
Avoid
I rented a vehicle thru discovercars, I booked for Hyundai Kona, and when I arrived in Malta I was given an kgm tivoli, when I objected I was told if you don’t like it don’t take it, If I was not with my 2 kids I wouldn’t take it . During car inspection there was a huge bulge on tyre wall. They replaced for a new car. Child seats were dirty. And as a final negative point they charged 295 € for a minor scratch on a vehicle (not done by me-hit and run), in reality that repair couldn’t cost more than 50€. Luckily I paid full insurance coverage. Only positive aspect is pick up and drop off process.
June 5, 2026
Unprompted review
Reply from CarQ
Dear Milos,
We appreciate you taking the time to share your experience.
We previously reached out requesting your booking information in order to investigate your case, but no details have been received so far.
Unfortunately, without this data we are unable to proceed with the review.
Please don’t hesitate to contact us at support@ft-enterprises.com should you wish us to re-open the matter.
Pleasant and easy rental
All fine! The provided car was very good. Also friendly and helpful service, they also helped me to get a green card to drive to Greece. Just the return times should be more flexible.
May 10, 2026
Unprompted review
Reply from CarQ
Dear Matthias Keysermann,
Thank you for your kind review!
We’re delighted to hear that you had a pleasant and smooth rental experience, and that you were happy with the car and the support from our team. It’s great to know we could assist you with the green card as well.
We also appreciate your feedback regarding return times and will certainly take it into consideration as we continue to improve our service.
We hope to welcome you again on your next trip!
Reply from CarQ
Dear Alejandro Alarcon,
We sincerely appreciate your wonderful review.
Your feedback is very important to us and inspires our team to continuously improve.
We look forward to welcoming you again on your next journey.
Not recommended!
Not recommended!
My girlfriend and I rented a car for two weeks in May. When I arrived, I was suddenly told that I could not pay the security deposit with my credit card and that I would have to pay it in cash instead. After several attempts and making it clear that I was not willing to do that, they somehow managed to process the deposit with my credit card after all. This gave me a very uneasy feeling and made the company seem unreliable and untrustworthy.
Upon returning the car, I was informed that there was damage underneath the vehicle. Apparently, I was expected to inspect the entire underside of the car before driving off, even though the alleged damage was not visible to the naked eye and certainly not something I could reasonably have noticed. Unfortunately, in such situations you have little choice but to pay immediately.
Fortunately, we had purchased insurance through DiscoverCars, and they were extremely helpful in resolving the issue.
I would not recommend this company.
May 30, 2026
Unprompted review
Reply from CarQ
Dear Luke,
We appreciate you taking the time to share your experience.
We previously reached out requesting your booking information in order to investigate your case, but no details have been received so far.
Unfortunately, without this data we are unable to proceed with the review.
Please don’t hesitate to contact us at support@ft-enterprises.com should you wish us to re-open the matter.
Dear Luke,
Thank you for sharing your feedback with us. We truly appreciate your input, as it assists us in identifying opportunities for improvement and implementing corrective and preventive actions.
To help us further investigate this matter, please provide your reservation number by emailing us at support@carq.rent .
We will review your case carefully and get back to you as soon as possible.
Thank you for your cooperation.
Great rental experience
Nice welcome, great car (fiat panda), staff very gentle, best price.
Great experience
April 30, 2026
Unprompted review
Reply from CarQ
Dear Olivier Lévêque,
Thank you for sharing your positive experience with us.
Your satisfaction is our greatest reward and your feedback helps us grow.
We hope to have the pleasure of assisting you again soon.
the worse experiment ever at car rental
There was the worse experiment ever I rented a car. I rented Fiat Tipo or similar which is C segment, they gave me Geely GX3 which belong to B segment and they were insisted upgraded car (like they gave me Posrche :) Mirror was broken also key has problem. Last day, plan was to arrive airport, i was on time but the car is not worked. Called mechanic i paid from my pocket, lost an hour and barely arrived airport, i would miss my flight. I had too much problem with car and the guy said car is dirty and i have to charge 60Euro from you. (Btw i rented car for 10 days for 110Euro) look at the cheaters, they requested more than half than rental fee. Anyways stay away from them. And dont get any UPGRATED car like geely gx3 :) they are just pain in the ass…
May 24, 2026
Unprompted review
Reply from CarQ
Dear fdl enterprise,
Thank you once again for sharing your feedback. We were sorry to hear that your experience did not meet your expectations.
As we have not yet received the booking details requested, we are unable to proceed with the investigation of your case.
Should you wish to provide them, please contact us at support@ft-enterprises.com so we can review the matter further.
Your comments are appreciated and help us to improve our service.
Dear fdl enterprise,
Thank you for sharing your feedback with us. We truly appreciate your input, as it assists us in identifying opportunities for improvement and implementing corrective and preventive actions.
To help us further investigate this matter, please provide your reservation number by emailing us at support@carq.rent .
We will review your case carefully and get back to you as soon as possible.
Thank you for your cooperation.
Everything was great, I'm completely satisfied!
I would gladly use their services again; pickup and return went smoothly. The car was as expected. The staff were friendly. I was very satisfied.
May 27, 2026
Unprompted review
Reply from CarQ
Dear Michael,
Thank you for your wonderful review and your trust in our company.
Your feedback means a great deal to us and helps us grow.
We would be delighted to assist you again on your next journey.
Poor, unsafe condition of the car we have rented.
We had a very bad experience renting a car with CarQ Corfu airport. The bodywork around all the wheel arches was loose and could easily be pulled outward by hand. One rim was also heavily damaged. We therefore strongly suspected that the vehicle had previously been involved in a serious accident. As a result, we had major concerns about the safety of driving this car.
Despite the terrible condition of the vehicle (the parcel shelf was also missing), we were forced to sign a document stating that the car was in good condition. The seller was very rude when we understandably refused to do so and showed absolutely no understanding for our concerns.
We have rented many cars in different countries (including Greece), but this was by far the worst experience we have ever had. We definitely will not use CarQ again!
In de reactie van CarQ wordt gesteld dat ze hebben aangeboden om de dag nadien een betere wagen te komen ophalen. Dit is echter een pertinente leugen. We hebben zelf de vraag meerdere keren gesteld maar steeds werd er kortaf geantwoord "neen!". Een voor ons wel heel trieste reactie van CarQ!
May 17, 2026
Unprompted review
Reply from CarQ
Dear Rony,
Thank you for sharing your feedback.
We are sorry to hear that you were not comfortable with the vehicle offered to you. However, we would like to clarify that the car had successfully passed all required safety inspections and maintenance checks and was fully approved for rental use. The cosmetic condition of certain exterior parts did not affect the vehicle's roadworthiness or safety.
Upon receiving your concerns, our team took the time to explain the vehicle's condition and reassure you that it met all safety standards. As we did not have an alternative vehicle immediately available at that time, we offered to replace it the following day. Since this solution was not acceptable to you, we respected your decision and proceeded with the cancellation of the reservation without issue.
To assist you further, we also arranged transportation back to the airport so that you could make alternative travel arrangements.
We regret that we were unable to meet your expectations on this occasion. Nevertheless, we appreciate your feedback and wish you an enjoyable stay in Corfu.
Reply from CarQ
Dear Anja Schöberlein,
We are grateful for your positive review of our company.
Your feedback is invaluable to us and helps us to continuously improve.
It would be our pleasure to assist you at your future destination.
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