CarRental8 Reviews 16,202

Difficult to connect with Customer care. I have a booking which I needed to inquire. As I am not getting any reply from CarRental8 I connected with supplier AVIS who told me that my booking is cancelled. CarRental8 portal still shows Confirmed booking and there is no reply from their customer care. Not sure whom should I connect to or if my booking is cancelled by them how will I get refund?

Update - Thanks for reply. I also received an update from AVIS now which says all the 3 bookings are cancelled of which 2 we're not paid and one paid which they have asked for refund. Can you check with them as this should not be cancelled.

Update 2 - CarRental8 is still saying my booking is confirmed but when I connect to supplier AVIS they say my booking is cancelled. I need an confirmation from AVIS about my booking. Still not getting a proper reply.

Update 3 - Due to some reasons I had to cancel my booking with them and the customer support helped me cancel the booking and issue me a full refund.

I used Car Rental 8 (booking number: #5866171) to book a car in Naples, Italy.
The only good thing I can say about it is the fact that renting process is easy on their website. However, they have hidden fees, which are displayed after purchase. I bought full insurance but after I got the confirmation email, I've been told I need to pay £500 deposit when I will pickup the car. They send me a list of what I have to pay in case of a damage to the car. This information should be available before renting, not after. They send an information that I need a international driving license to drive in Italy, which is untrue for someone coming from the UK. They said notify us if you plane is late, to make sure they keep your car. My flight was delayed, I notified them, just to get a reply next day, asking me if I manage to get the car. Despite having full insurance, I've been told by the rental company that in case of any damage to the car, I have to pay them and recover my money from the broker. And the most annoying fact is they are working with companies that have bad practices: the rental company just handed me over the keys for the car saying they have already the records of any damage and they will check it when I am coming back. I took a lot of pictures and a video to be safe. When I returned the car, if I didn't have those pictures and the video, I was paying for damages that I did not cause. Next time, I will avoid this company in the future.

I live in Melbourne, Australia. Booking through in company to awful they have no customer service in Australia. So you have to call them in their hours in America. Which by then is not useful. We had a problem with our booking and ended up cancelling everything and rebooking. Asked for our money back still waiting.

We used carrental8 for a SFO car rental in April. We made payment to them and were directed Fox Car Rental. Fox Rental is off site and when we booked with them it stated on site airport car rental. Fox charged additional transfer fee back to the airport. Our payment to Carental8 total amount was not reflected on the Fox final rental invoice. I communicated with both companies on the discrepancy several times. Only replay from carental8.com was “ that is our profit .” I
Would not use their service due to this discrepancy in Transfer of funds. Fox Car Rental Attempted to charge us for previous wear and tear on our rental car, luckily we had taken pictures of the rental and of the slip where we identified the defects. I would not recommend Fox Rental either

SCAM COMPANY - AVOID

My card was charged; no booking confirmation issued.
Try to phone them - phone number is not in service.
Try to fill in the contact form on website - form is broken.
No other contact options available.

I will now need to freeze my card. Avoid this company.

Don’t do it. Longest wait ever to pick up a car. Awful customer service.

Today I had to modify our previous reservation and I was able to do it very easily on your website. All the changes and additional cost were clearly explained. Thank you Car Rental 8 !

So, booked a car, came to pick it up, had issue with credit card, so i've been told to use my debit one - done.
500 USD deposit made and then i hear that i can't use debit for deposit - makes sense, called car rental8 , they told me that no changes can be made and i should cancel my reservation without getting any money back for booking - once again, my fault, makes sense. But then i've been advised that deposit will be released in few hours... so my long journey begins here. Cant reach out rental company, had not a single response to my emails , if i manage to call them - being thrown between departments hearing same thing - "we escalated issue and we will get back to you" which never happened, overall - i'm at fault about booking, but customer services are just insanely ignorant.

After renting the vehicle and I needed to do an extension it took me three days to have any body to answered the phone at number 404-704-0910 EXT 11. At the third the individual that answered the phone hung up on me before the conversation was over and before the issue was resolve. My reservation was for 21 day with a total of $684.29. I needed an extension for six day and they charge me $376.39. I asked for an extension not a new contract. Why did they charged me $376.39 for six day is above me. Between 21 days and 6 days the charges don't match. On line states that there will be a charge for going out of state, but never mention that the charged were going to be $16.99 for day? Come on the is outrageous. They lowered it to $12.99 after I complained about the stiff charged. After reading your contract, it states that was authorized 200 miles daily out of state, but the next paragraph states maximum miles per rental period was 2500 miles. Is it 200 miles out of state daily or 2500 miles for a rental period. Never in my 26 years service in the military and many rental vehicles under my belt did I rent a vehicle that states unlimited milage and then comes out with a limit that's is not clear at all. Because the way I was treated, I can honestly tell you that I learned my lesson and that I don't think that will ever rent a vehicle from ROUTES ever again.

This is an update to my last review of CarRental8 regarding my experience with them/Hertz on or about April 8, 2025. I promptly received multiple emails from Hertz and autoeurope apologizing for my bad experience at the Hertz counter in Frederick Douglas International Airport. They even gave me a partial refund. Admit I was overwhelmed with the response to the point that I was willing to extend my rental term. There were no further issues with my rental, and on my return, the service was actually excellent. I would definitely consider using them again.

It was very easy to reserve my car with no issues.

Terrible company. Useless support, that is mocking their clients. They dont know theyr work hours and and can’t figure out what is their work. Trash. Dont use their services, cuz its a scam. 0 of 10.

No where in their website states that you will be charge $16.99 per day is you are going to cross to another State. Trying to get in contact with customers service by phone is impossible and by email they never answer. Very disappointed the company and the customer service. I was trying to an extension and they in my view they over charged me for seven days extension. My Reservation is ATL-95020
Booking # 96304666

TERRIBLE EXPERIENCE IN HOUSTON. They (unlike all other companies) don't accept the insurance supplied by my credit card or the rider on my personal insurance. Another uncharge costing many hundreds of dollars. I walked away and called Turo. Way better deal and better service.

easy, friendly site, plenty of vehicle options.

I booked the rental I found it at a high price to make sure I had a rental then kept checking and found it for half the original price. I cancelled the first rental and rebooked with no problem as I had paid for cancellation insurance.

Robert was very professional,courteous and went the extra mile for me.I highy recommend him and CarRental8 for coming through for me when I really needed a car.

Not recommended. People are incompetent, service is at a low level. They deceive people.

I have been trying to contact them for over a week, via their website. I have sent numerous requests via their website.There isn't a phone number listed. I have been charged for the car rental but have not received the confirmation email. I do have a confirmation number. I have not received a reply and I am about to have my credit card company issue a charge-back. This is starting to feel like a scam