Cars24 Australia Reviews 

664
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making vehicle sales remarkably smooth, efficient, and completely stress-free from start to finish. Many consumers genuinely appreciate the well-conducted online inspections, fair pricing offers, and prompt communication provided by the team throughout the entire transaction. However, some customers also noted frustrating experiences regarding unexpected price adjustments, changing vehicle valuations, or frustrating delays during the inspection stages. A few people also mentioned experiencing poor communication, conflicting information provided by different agents, and unnecessary waiting times when trying to finalize important sale details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting professional, helpful, and... See more

Service

Reviewers highlight positive aspects of service, praising the fast, smooth, and professional experience from... See more

User experience

Customers report great satisfaction with the overall user experience, describing the process as smooth,... See more

Price

People report ambiguous experiences with price, as views on vehicle valuations vary widely among reviewers.... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more

Rated 5 out of 5 stars

Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more

Company replied

Rated 5 out of 5 stars

I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more

Company replied

Rated 5 out of 5 stars

Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.

Company replied


Company details

  1. Used Car Dealer
  2. Auto Broker
  3. Car Dealer
  4. Car Detailing Service
  5. Car Inspection Station
  6. Car Service

Written by the company

We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

664 reviews

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4.3

All reviews

(664)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience selling my car with Cars24. The entire process was smooth, transparent, and very convenient from start to finish.

The online inspection, contract signing and payment process were all handled professionally. I received the deposit quickly and the remaining payment was transferred to my bank before the vehicle pickup, which gave me a lot of confidence in the process.

A special thanks to Bhuvnesh for his excellent support and clear communication throughout the whole process. He was very helpful and made everything easy to understand.

Overall, it was a fast and hassle-free way to sell my car. I would definitely recommend Cars24 to anyone looking for a simple and reliable car selling experience.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience

Bad experience, they give you a good number to get you in then once they do the video walk around that number changes by a few thousand dollars. My car is like new they could not fault it but yet would not honour there original offer. Stay away and save the heart ache of being taking for a fool.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with my experience

I was very happy with my experience. I was reluctant at first as I was worried it might be a scam because it sounded too good to be true but it was legit. Everything they promised, they delivered. No pressure to drop off the car until you receive your money. They even fast tracked the process for me because they knew I was going to buy another car over the weekend.
I was very happy with price I got for my car as well! Great experience overall and I would definitely deal with them again! Special thanks to Nittin and Harshal 😊

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Vehicle sale

A relatively painless and quick sale of my vehicle. Paid promptly at the minimum value I was prepared to accept. Cars24 are a well organised company.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Cars24 great to deal with

Decided to sell my car. Went with cars24 and they made the whole process very easy. I found Bhuvnesh very helpful. If you want a hassle free pleasant experience than cars24 is the best way to go!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Look no further!!! The easiest and most reliable team to work with!

We had an excellent experience with Cars24 from start to finish. Himanshu and Garima were absolutely fantastic to work with — professional, responsive, and genuinely helpful every step of the way.

What could have been a stressful process before our move was made incredibly easy thanks to their clear communication and efficiency. Everything was smooth, transparent, and well-organized.

We truly couldn’t recommend them enough. Thank you both for making this such a positive experience!

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Himanshu from Cars24

Himanshu from Cars24 was professional, polite, friendly and helpful the entire time whilst dealing with him to sell my car, from start to finish.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience from Himanshu from Cars24

I had a great experience from Himanshu at Cars24 Australia recently when selling my 2022 Haval H6! I was offered a fair price and their process was very well executed and painless. I would highly recommend Cars24 Australia as an alternative to selling your car privately.

February 19, 2026
Unprompted review
Rated 4 out of 5 stars

Cars24 Recommended

I have just sold my car through Cars24 and found the experience very positive. Nitin and the team were very clear and direct in their communication. The process was straightforward and, ultimately, satisfying. Having tried for four weeks to sell online through the most popular online car sales website, I was feeling quite dispirited – with people making lowball offers, appointments they didn’t keep, and offers which fell through. The Cars24 process was all completed online with photos and paperwork sent by email. Once we had agreed on a price, the money was deposited in my bank account within 72 hours. Having received various unacceptable offers and trade-in prices, I was happy with the price paid by Cars24. I feel it was very fair. Thank you to Nitin and the team.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Do not use them to sell your car. The process is time consuming and you feel like you’re being conned all the way through the process. Communication was terrible, I had to make multiple calls to find out what the next step was after my virtual inspection. I was told they would return my call and they never did. I was finally made a low ball offer, only to be told that they would have to inspect the car in the shop and I may need to pay for any defects the find after they’ve take possession of the car. Stick with your instant offer from Carsales. Far more trustworthy

February 9, 2026
Unprompted review

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