Hundai santa FE is very nice family car. I am enjoying driving its no problem in car all functions work properly no complain thanks for carsa I am lucky I choose carsa motors in bolton thanks again..... See more
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Searching on AutoTrader pointed me towards a listing on Carsa. The vehicle was in Birmingham at the time but they quickly had it transferred for free to their Bolton branch for my test drives. Without... See more
Company replied
Easy booking system. Jonathan was a great guide and salesman. He helped with all my queries and did all the checks I asked for. He even accompanied me on the test drive, as I am not familiar with... See more
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Had to wait a short while to be seen to when I arrived, but to be fair I was late for my appointment and I was greeted and offered a seat and a coffee while I waited. Had booked a test drive in a car... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Morris Street, BL2 2BL, Bolton, England, United Kingdom
- 02046402203
Summer price drops
4.0
Great
62 reviews
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Staff were great helpful friendly…
Staff were great helpful friendly understanding car wasn’t charged but paid towards charging
August 13, 2026
Reply from Carsa - Bolton
Dear Colin,
We're happy to hear our staff were helpful! We appreciate your understanding regarding the charging.
Best Regards,
The Carsa Team
Reply from Carsa - Bolton
Dear Danielle,
We are so pleased to hear about your excellent experience with our team. Thank you for your kind words and high recommendation; we truly appreciate your positive feedback.
Best Regards,
The Carsa Team
Illy was really helpful
Illy was really helpful and patient, despite my technical issues sorting out car insurance. He quickly resolved a minor issue with the bonnet sensor and provided so.e missing items from the boot. Nothing seemed much trouble. Thanks again.
August 10, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Stephen,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was so helpful and patient, especially with the technical issues you faced. It's great to know that the minor issue was quickly resolved and that missing items were provided without any trouble.
Best Regards,
The Carsa Team
Easy and fast process
August 10, 2026
Reply from Carsa - Bolton
Dear Viola,
We're so happy to hear that you found our process to be both easy and fast. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The service at Carsa Bolton was…
The service at Carsa Bolton was amazing. Everything about the car was explained in detail and I tested the car to my satisfaction. All my questions were answered properly. Louis, who attended to me was really helpful.
August 9, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Afeez,
Thank you for taking the time to share your experience. We're delighted to hear that the service at our Bolton branch was amazing and that everything about the car was explained in detail. It's great to know that all your questions were answered properly and that our team member was really helpful.
Best Regards,
The Carsa Team
Ibby was great
Ibby was great. He explained everything clearly, put us under no pressure and left us to discuss things like the warranty. Would definitely recommend carsa and Ibby. Thank you guys
August 5, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Sarah,
Thank you for taking the time to share your experience. We're delighted to hear that our team member explained everything clearly and ensured you felt no pressure, allowing you to discuss things comfortably. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Reply from Carsa - Bolton
Dear Soffia,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service and would highly recommend us.
Best Regards,
The Carsa Team
Ilyas was really helpful and sorted…
Ilyas was really helpful and sorted everything for me
August 4, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Customer,
We're delighted to hear that our team member was so helpful and managed everything for you. We truly appreciate your positive feedback.
Best Regards,
The Carsa Team
The staff were all extremely helpful…
The staff were all extremely helpful throughout especially Ibby ;0)
August 3, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Dave,
We're so glad you found our team extremely helpful throughout your experience. We appreciate your positive feedback!
Best Regards,
The Carsa Team
Ibby assisted me with the purchase of a…
Ibby assisted me with the purchase of a Q8 Etron. Great service, attentive and smooth transaction.
August 2, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Paul,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided great service, was attentive, and made your purchase a smooth transaction. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Hassle free good salesmen / managers…
Hassle free good salesmen / managers and within 3 hours of test driving to completion of the px and driving away with my new car 👍 and a 3 yr platinum cover
August 1, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Neil,
Thank you for taking the time to share your experience. We're delighted to hear everything went smoothly and that you were able to complete your part exchange and drive away in your new car so quickly. We really appreciate your positive feedback about our sales team and managers.
Best Regards,
The Carsa Team
Normal car buying experiance
July 31, 2026
Reply from Carsa - Bolton
Dear Krzysztof,
Thank you for taking the time to leave a review. We’re pleased to hear your car buying experience with us met your expectations.
Best Regards,
The Carsa Team
Wonderful experience
Wonderful experience, went to purchase my first car and it all ran very smoothly. Would like to give a shoutout to Lewis who looked after us very well. good vibe, very funny!!
July 31, 2026
Unprompted review
Reply from Carsa - Bolton
Dear jawairiya.s,
Thank you for taking the time to share your experience. We're delighted to hear that your first car purchase went smoothly and that Lewis looked after you so well. We really appreciate your kind words about the atmosphere too.
Best Regards,
The Carsa Team
£39 test drive booked
£39 test drive booked. Left my husband sat there for 2 hours and ignored him. Scam. I want my money back.
July 29, 2026
Unprompted review
Reply from Carsa - Bolton
Dear Claire,
We’re very sorry to hear about your recent experience and the frustration this has caused, especially around the wait time for your husband and the paid test drive. This is not the standard of service we aim to provide. We are reviewing what happened in this case so we can address it internally and help prevent a similar situation in future.
Best Regards,
The Carsa Team
Reply from Carsa - Bolton
Dear Ronald,
Thank you for taking the time to share your experience. We're pleased to hear that the changeover was smooth and effective, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
Good car - Very poor customer service
I Found the staff in the showroom to be a bit rude and not very welcoming. If I hadn’t found and approached someone they would never have asked how they could have helped or what they could do for me. Plenty walked passed me stood in the middle of the showroom clearly wanting some direction. The Salesman who did my test drive was nice and friendly. When I agreed to take a car I told the salesman id be there just after lunch on Thursday. He said HE would call Thursday morning. Instead I got an automated message on Wednesday saying my appointment was 2pm…. Later than id agreed. On collection I was 30 minutes early and again nobody spoke to me on arrival or greeted me. The only person who spoke was a fairly abrupt member of staff who told us to move our car from where we parked. When I made myself known to the staff sitting at a desk they just told me I was early and nobody could see me until my 2pm booking. They were not friendly and almost blamed me for there being nobody free because i was early. I was told to wait, not made feel welcome. The salesperson who completed my deal was again nice enough, although he vanished from the desk about 4 times during our 25 minutes handover and took a mobile phone call in the middle of it.
I found the customer service overall very poor, cold and unwelcoming and not that id expect when spending a substantial amount of money with a garage. The whole process seemed very transactional and not personal at all. The male toilet was out of order and the ladies that was being used as the alternative was a mess. This was the worst garage I've ever bought a car from.
July 30, 2026
Reply from Carsa - Bolton
Dear Mark,
We appreciate you taking the time to share such detailed feedback and we are very sorry to hear about your experience. The lack of welcome, the confusion around your appointment time, and the way you were spoken to and left waiting are not the standard of service we aim to provide. Your comments about the handover and the condition of the facilities are also concerning and fall short of what you should be able to expect when making a significant purchase.
We will be reviewing the points you have raised with the relevant teams, including how we greet customers, manage appointments, and maintain our showroom and facilities, to help prevent similar experiences in future. We are, however, pleased to hear that the staff who carried out your test drive and completed your deal were friendly, and we thank you for highlighting this alongside your concerns.
Best Regards,
The Carsa Team
I was attended by a fantastic team
I was attended by a fantastic team, Luis and his manager. Luis provided me with all the necessary information to ensure I make an informed decision. I was impressed by the way they serve their customers. Customer satisfaction is their moto.
July 29, 2026
Reply from Carsa - Bolton
Dear Keith,
Thank you for taking the time to share your experience. We're delighted to hear that Luis and his manager provided you with all the information you needed and that their customer service made such a positive impression. Your comments about our focus on customer satisfaction are very much appreciated.
Best Regards,
The Carsa Team
Amazing experience thanks to the team
Picked up my Audi E-Tron today and was helped by Lewis, who has done an amazing job at putting us at ease, taking our time to make sure the car is right for us and making the whole process smooth and easy.
A massive thank you to Maxwell and the valeting team for getting the car prepped and looking amazing, there were some minor scratches on the body work, which they took care of and made the car look amazing.
Lewis and Maxwell are a credit to the company, but every member of the team we interacted with were fantastic, thanks again.
July 29, 2026
Reply from Carsa - Bolton
Dear Selina,
Thank you for taking the time to share your experience. We're delighted to hear that Lewis and Maxwell helped make the process smooth and that you were pleased with the preparation of your Audi E‑Tron. It's great to know the whole team made such a positive impression. We really appreciate your kind words.
Best Regards,
The Carsa Team
Terrible company
I though of not writing this review, but sadly this company is so hopeless to make me write this review.
Booked a car to collect from a near store 8 days in advance paying a deposit. Not only the car arrived on that day, I was not even given an apology/ update regarding this. I needed a car urgently as I sold my old car. On the date of collection, when I called them, they let me know that it won't reach the showroom that whole day and I asked them to cancel and refund my deposit. They said if at all I can make it, try to come next day. I said it is highly unlikely I could come next day. Then they fixed an appoint for next day. I found out that I can not make the appointment and asked them to cancel and refund my money. They acknowledged me that it was beyond my control that the car did not arrive on time and hence I am eligible for full refund. It has been more than 2 weeks since I cancelled it.
Tried making an online service request. They need me to login and after entering the code I received on email and it is not letting me login saying the following -
"Unable to verify your account
Sorry, there has been a problem logging into your account. Please raise your issue here."
And to raise that issue, I need to login!! What kind of logic is this ?
This is truly frustrating. Hopeless
Edit - please process my refund. It's already 2.5 weeks past!
July 11, 2026
Unprompted review
Reply from Carsa - Bolton
Dear John,
We’re very sorry to read about your experience and the frustration this has caused, particularly given you needed a car urgently and had already sold your previous one. The lack of timely updates about your vehicle and the difficulty you faced with our online service request process clearly fell short of the standard we aim to provide. We are reviewing our communication processes around vehicle arrivals and our account access journey to help prevent similar situations in future.
Best Regards,
The Carsa Team
Super polite and friendly.
Super polite and friendly.. hassle free and very informative staff ..great service..would come back to carsa again
July 28, 2026
Reply from Carsa - Bolton
Dear Jay,
Thank you for taking the time to share your experience. We're delighted to hear you found our team polite, friendly, and informative, and that everything felt hassle free. We really appreciate your feedback and look forward to welcoming you back to Carsa in the future.
Best Regards,
The Carsa Team
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