Rang to see if a car was still for sale and paid to reserve but on arrival wasn't allowed to view as stated it had been damaged and required repairing and painting and stated head office hadn't told t... See more
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Service was great, attentive from the moment I walked in. I was served by Oman and he was extremely helpful in all aspects of the transaction. Fully explained everything to me and was too pushy with t... See more
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I was looked after by Moh. He was incredibly helpful the whole time and explained everything is a clear and informative way. Also came across as a great guy who actually wanted to help and understan... See more
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Brilliant service and lots of support and information provided from Moh at the Bradford branch of Carsa, we have purchased our son's first car at a fantastic price and condition. I would highly recomm... See more
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Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
King's Road, BD2 1FA, Bradford, England, United Kingdom
- 02046402205
Summer price drops
4.2
Great
54 reviews
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Great experience with Carsa
Great experience with Carsa, thank you Jack for your help!
August 18, 2026
Reply from Carsa - Bradford
Dear Ella,
Thank you for taking the time to share your experience. We're delighted to hear you had a great experience and that our team member was so helpful. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Bought a car from carsa and the staff…
Bought a car from carsa and the staff was super friendly never had a better buying experience Adam H my salesman was very knowledgeable and always ready to help made my buying experience super easy
August 16, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Mehvish,
Thank you for taking the time to share your experience. We're delighted to hear that our staff was friendly and that your buying experience was so positive. It's great to know that our team member was knowledgeable and helpful, making the process easy for you.
Best Regards,
The Carsa Team
Mushy was excellent with us and Rob…
Mushy was excellent with us and Rob supported the sales process which helped us over the line. We love the car we got.
August 14, 2026
Reply from Carsa - Bradford
Dear Peter,
Thank you for taking the time to share your experience. We're delighted to hear that our team members were excellent and supported the sales process. We're so happy you love the car you got.
Best Regards,
The Carsa Team
Reply from Carsa - Bradford
Dear Mag x,
We're so glad to hear you had a great experience with our helpful staff when collecting your car!
Best Regards,
The Carsa Team
Friendly sales man .
Friendly sales man who after i'd declind aftersevice extras did't push it too much. Disapointed that there wasn't a car jack and foam for spare wheel.
August 12, 2026
Reply from Carsa - Bradford
Dear Michael,
We appreciate your feedback and are glad to hear about your positive interaction with our salesperson. We understand your disappointment regarding the missing car jack and foam, and we will certainly look into this matter.
Best Regards,
The Carsa Team
Positive experience!
Excellent service when I went to purchase a used car. Very happy with the result. Mo was very good and friendly!
August 14, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Jon,
Thank you for taking the time to share your experience. We're delighted to hear that you received excellent service during your used car purchase and that you are very happy with the outcome. It's great to know that our team member was very good and friendly.
Best Regards,
The Carsa Team
The first visit was a little chaotic
The first visit was a little chaotic, I had an appointment to test drive a vehicle but the staff were that busy I didn't get to drive the car and left.
Second visit was better the salesman was courteous and very helpful and couldn't do enough for me. The collection of the car was also a good experience.
August 13, 2026
Reply from Carsa - Bradford
Dear Andy,
Thank you for your feedback. We sincerely apologise for the chaotic experience during your first visit and appreciate your understanding. We are delighted to hear that your subsequent visits were positive and that you had a good experience collecting your car.
Best Regards,
The Carsa Team
Reply from Carsa - Bradford
Dear Rachel,
Thank you for taking the time to share your experience. We're delighted to hear you found our team helpful and not pushy, and that you're pleased with your beautiful car.
Best Regards,
The Carsa Team
Waste of time
I arranged a viewing of a vehicle in Bradford, When I got there the vehicle had damage that was not highlighted in the images prior to viewing it, The manager said it is strictly sold as seen, before i made my mind up to take the vehicle or not I asked the salesman to confirm they would honour the value I was offered online , he said no we never offer the price you get online as it is AI. without even looking at my car he said it would probably be about £1500 less than i had been quoted, safe to say I walked away and bought somewhere else. I would say don't bother using Carsa if you want to trade your current vehicle in
August 10, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Dean,
Thank you for taking the time to share your feedback and for considering Carsa Bradford. We’re sorry to hear that your visit left you disappointed, particularly regarding the condition of the vehicle and the part-exchange valuation.
We appreciate how frustrating it must have been to travel to view a vehicle and then feel that the information provided about your part exchange did not meet your expectations.
We will look into the concerns you have raised internally, including the vehicle presentation and how the part-exchange valuation was communicated.
Thank you again for considering Carsa and for bringing this to our attention.
Best Regards,
The Carsa Team
Following on from my recent complaint…
Following on from my recent complaint about how they ruined my car by applying ceramic paint protection to a matte car (stupid, I know) I want to expand on the story. Following the complaint and bad review the company ‘attempted’ to solve the issue. However, they weren’t willing to provide me with an adequate loan car whilst the car was going to be ‘attempted’ to be repaired. This would have been a respray and they wouldn’t provide me with a timeframe that was without the car. Following on from this and after weeks of back and forth, they had decided to settle the issue by unwinding my finance. I had received my money back in due course. However, the customer service was the worst I have ever experienced.
I write this email to warn you that they are selling the car again, with evidently the same issues on the paint work as you can see on the pictures. Avoid this company and do not buy a car from them ever. Bad service, poor understanding of their own cars and products, lastly just all round typical tyre kickers!
July 12, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Jake,
Thank you for taking the time to provide this further update and for sharing your experience with Carsa. We’re sorry to hear that, despite the efforts made to resolve the concerns you raised, you remained disappointed with the process and the level of communication you received.
We appreciate that being without your vehicle while a resolution was being considered would have been frustrating, particularly where there were uncertainties around the proposed repair and timescales. We’re pleased to hear that the finance was ultimately unwound and the funds returned to you, although we’re sorry that you feel the process leading to that outcome was not handled as you would have expected.
We will look into the concerns you have raised internally, including the points regarding the vehicle’s paintwork and its subsequent sale, as well as the communication and arrangements surrounding the proposed resolution.
Thank you again for being a Carsa customer and for bringing this further feedback to our attention. We’re sorry that your overall experience has left you with such a negative impression of Carsa.
Best Regards,
The Carsa Team
Mushi was brilliant
Mushi was brilliant, helpful throughout all the transactions. Went through every detail and made it smooth and easy. Would def recommend him if you go to Carsa for a new, used or part exchange car
August 9, 2026
Reply from Carsa - Bradford
Dear Angelina,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was brilliant and helpful throughout your transactions, making everything smooth and easy for you. We truly appreciate your recommendation.
Best Regards,
The Carsa Team
Very helpful and friendly place, sell great cars
Oman helped us by Hyundai Tuscon. The whole experience was easy and Oman was really helpful the entire time. Very happy we bought our car from here, thank you.
August 8, 2026
Reply from Carsa - Bradford
Dear Jennifer,
We're happy to hear your experience was easy and that our team member was really helpful throughout. We appreciate you choosing us for your car purchase. Thank you for your kind words!
Best Regards,
The Carsa Team
The reception was by Mr Zaman , he was so friendly and respectful
The reception was by, they explained what was expected of us to, they were polite and friendly
August 8, 2026
Reply from Carsa - Bradford
Dear Kashimoto,
Thank you for taking the time to share your experience. We're delighted to hear that our reception team was polite and friendly, and that they clearly explained what was expected. We appreciate your positive feedback.
Best Regards,
The Carsa Team
The hospitable and transparent service…
The hospitable and transparent service delivery was top notch. All questions where answered satisfactorily by staff and this led me to buying a car from CARSA.
Big ups to Mohammed carsa Bradford.
August 5, 2026
Reply from Carsa - Bradford
Dear Ayodeji,
Thank you for taking the time to share your experience. We're delighted to hear that our service delivery was top-notch and that all your questions were answered satisfactorily, leading to your car purchase. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Absolutely disgraceful customer service…
Absolutely disgraceful customer service – dishonest, disrespectful and stressful. Avoid.
This has been one of the worst customer service experiences I have ever had.
I paid a reservation fee for a vehicle, but when the finance could not be processed, the purchase was cancelled. I contacted the company the same day to request my refund and was told it had been processed and would take up to 10 working days to reach my account.
After waiting the full 10 working days, I called back only to be told that the refund had never actually been processed. I had been given completely incorrect information, leaving my money blocked and causing unnecessary financial inconvenience.
Because I had already been misled once, I simply asked for proof that the refund request had actually been processed this time, whether by email or SMS. It was a straightforward and reasonable request.
Instead of listening, the agent repeatedly asked, "What proof?" even after I explained several times that I wanted confirmation that the refund had been submitted. When I said I was happy to stay on the call while they sent the confirmation, the agent sarcastically questioned me, asking, "Why do you want to wait?" and kept repeating the same questions instead of listening to what I was saying.
The conversation became increasingly frustrating. The agent spoke to me sarcastically, repeatedly asked for the same information I had already provided, and seemed more interested in arguing than helping. After I explained again that I only wanted confirmation because I had lost trust after being given false information, the agent responded in an irritated tone and sarcastically said they would send it by the end of the day.
What made the experience even worse was that I felt threatened with having the call ended. The agent repeatedly interrupted me, put words in my mouth, claimed I was not listening when in fact they were ignoring my concerns, and ultimately hung up on me—not once, but twice.
At no point did anyone genuinely apologise for giving me incorrect information, delaying my refund, or the distress they caused. Instead, I was treated with a complete lack of respect and empathy.
This entire experience has caused me financial inconvenience because my money has been unnecessarily tied up. More importantly, it has caused me significant stress and anxiety. I already have health issues, and the way I was spoken to and dismissed made the situation even more upsetting.
If this is how they treat someone asking for a simple refund confirmation, I have serious concerns about how they treat customers generally. I have completely lost trust in this company and would never recommend them to anyone. There are far better businesses that understand honesty, professionalism and basic respect for their customers.
August 3, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Navya,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with Carsa has left you feeling so frustrated and disappointed, particularly in relation to the handling of your reservation fee and the communication you received when requesting your refund.
We appreciate how frustrating it must have been to wait for the expected refund timeframe and then be informed that the refund had not been processed as you had previously been advised. We’re also sorry to hear that you felt your subsequent attempts to obtain confirmation were not handled in the manner you expected.
We will look into the concerns you have raised internally, including the handling of your refund, the information provided to you and the interactions you have described with our team. We take feedback regarding communication and customer service seriously and will ensure the points you have raised are reviewed.
Thank you again for bringing your experience to our attention. We’re sorry that we have left you feeling disappointed and that your experience has not reflected the level of customer care we aim to provide.
Best Regards,
The Carsa Team
Sales man super friendly
Sales man super friendly and very knowledgeable and explained everything made the buying experience much more relaxing highly recommend!!
July 31, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Andrew,
Thank you for taking the time to share your experience. We're delighted to hear that you found our team friendly, knowledgeable, and able to make the buying process more relaxed. We really appreciate your recommendation.
Best Regards,
The Carsa Team
Reply from Carsa - Bradford
Dear Feeza,
Thank you for taking the time to share your experience. We're delighted to hear that you found our staff supportive and helpful, and we appreciate your positive feedback.
Best Regards,
The Carsa Team
I was not happy at first as the car was…
I was not happy at first as the car was not prep to standards when collecting the car. However the manager Paris, gave me a free year warranty for free for the lack service. Which redeemed themselves.
July 30, 2026
Reply from Carsa - Bradford
Dear Afsar,
Thank you for taking the time to share your experience. We’re sorry that the car preparation did not meet your expectations initially, but we’re pleased to hear that Paris was able to restore your confidence with a gesture that helped put things right. Your feedback helps us review our preparation standards.
Best Regards,
The Carsa Team
I found the staff very helpful
I found the staff very helpful, knowledgeable, polite and friendly. The transaction went smoothly
August 1, 2026
Unprompted review
Reply from Carsa - Bradford
Dear Customer,
Thank you for taking the time to share your experience. We're pleased to hear you found the staff helpful, knowledgeable, polite and friendly, and that the transaction went smoothly.
Best Regards,
The Carsa Team
Reply from Carsa - Bradford
Dear Mr Vanston,
Thank you for taking the time to share your review. We're delighted to hear you were pleased with the service you received.
Best Regards,
The Carsa Team
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