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Carsa - Cannock Reviews 

35
TrustScore 4.5 out of 5

4.4

Eastern Way, WS11 8XR Cannock, England, GB


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Rated 5 out of 5 stars

Mo was really helpful when I was purchasing my car, he was patient and explained things well and helping me understand details around the car the extended warranty etc. Showroom was very warm thoug... See more

Company replied

Rated 5 out of 5 stars

Great communications, handy location, good value for money and very friendly staff. Kam helped me on the phone and Kash sorted out the paperwork on the day of collection. Both were very patient and un... See more

Company replied

Rated 3 out of 5 stars

Car not charged lucky to get home ! Instructions given were wrong had a day off work then cancelled . Cost me days wages no Washer fluid in the car also . lad who dealt with it was great Mohamed bu... See more

Company replied

Rated 5 out of 5 stars

Kash was very friendly and helpful, made buying my car very easy. At Carsa they aren’t pushy like many other sales which makes the process a lot more relaxed.

Company replied


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

  • Eastern Way, WS11 8XR, Cannock, England, United Kingdom

  • 02046402207

Summer price drops

Price drops from £200 to £1500 on selected cars

4.4

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.4

All reviews

(35)

4,990 reviews in the last 12 months

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Rated 5 out of 5 stars

Kash served me and his knowledge and…

Kash served me and his knowledge and service was so good and so impressed with customers services

August 1, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Amandeep,

Thank you for taking the time to share your experience. We're delighted to hear that Kash's knowledge and service left such a positive impression and that you were pleased with the customer service you received. Your kind feedback is very much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great Bloke

Got the gift of the gab, great bloke and looked after me happy with my experience with Faz and Carsa Cannock.

August 1, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Matthew,

Thank you for taking the time to share your experience. We're delighted to hear that Faz looked after you so well and that you were happy with your visit to Carsa Cannock. Your positive feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Cameron was very helpful and made my…

Cameron was very helpful and made my whole experience very pleasant throughout the process.

August 1, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear K Kiani,

Thank you for taking the time to share your experience. We're delighted to hear that Cameron was very helpful and made the process pleasant for you. Your feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great communications!

Great communications, handy location, good value for money and very friendly staff. Kam helped me on the phone and Kash sorted out the paperwork on the day of collection. Both were very patient and understood that buying a car is a big deal for the customer. I recommend Carsa wholeheartedly.

July 29, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Rob,

Thank you for taking the time to share your experience and for your recommendation. We're delighted to hear you found the communication clear, the location convenient, and the car good value. It's great to know that Kam and Kash were patient and supportive throughout your purchase.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Zach,

Thank you for your review. We're delighted to hear that you found our staff helpful and that you were pleased with your purchase. We appreciate your positive feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Very good service

Very good service

July 28, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Subhash,

Thank you for taking the time to share your review. We're delighted to hear you were pleased with the service you received.

Best Regards,
The Carsa Team

Rated 2 out of 5 stars

Bought a Ford Kuga

Bought a Ford Kuga, moved up to Cannock from Gloucester. Car was not provided with an clean MOT but had 6 months left, the price was great and the car drove nicely.
Whilst completing the sale the salesman continued to push for extra warranty cover to ensure the car was covered, and was quite pushy which at the time concerned me as it made me thinking the car might have an issue. Ignoring that gut feel, I purchased the car without the additional warranty.
Had to return the car to Carsa 3 times to resolve minor issues, tyre pressure monitors not working and replacing a button in the boot for the electric boot.
After three months a warning message appeared saying the filter was blocked - I took the car to the ford garage to get checked and it was over 300%, which they found strange considering my mileage and age of car, they sorted that out and said if it returns there might be an issue with the engine.
Took the car for its MOT test in June, and it instantly failed due to very high emissions, and I mean very very high, which is why the car filter was being blocked. Took the car to the ford garage and raised a case with Carsa because they sold me a car with an inherent issue. Ford were useless as they would not confirm cause of the problem and were just replacing parts and hoping for the best, and Carsa wanted evidence which was not forthcoming from Ford who did not want to get involved. DON'T trust Carsa, because they do not thoroughly check the cars like the say they do otherwise they would have found the issue, and make sure you get them to provide a new MOT for all sales. Have got rid of that car now and gone full electric.

May 29, 2026
Unprompted review
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Reply from Carsa - Cannock

Dear Anish,

We appreciate you sharing your detailed experience. We are truly sorry to hear about the persistent issues you faced with the vehicle and the frustration this caused, especially regarding the MOT failure and the difficulties in resolving the underlying problem. We will review your feedback to improve our vehicle inspection processes.

Best Regards,
The Carsa Team

Rated 1 out of 5 stars

Left waiting over an hour to collect a car

Booked an appointment to come and pick up a new car. Was left waiting for over an hour. No “sorry for your wait” nothing.
At one point they were all gathered round the main desk having a chat. Car is lovely but the experience and customer service upon collection was pretty abysmal.

July 27, 2026
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Reply from Carsa - Cannock

Dear Customer,

We’re sorry to hear about the long wait and the lack of acknowledgement you experienced when collecting your car. This falls short of the standard of service we aim to provide, especially at such an important moment. We’re pleased you’re happy with the car itself, and we’ll be reviewing our handover and customer care processes with the team to help prevent this happening again.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Members of staff very friendly

Members of staff very friendly, knowledgable and helpful without being pushy. A rarity for a car dealership!!

July 23, 2026
Unprompted review
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Lex,

Thank you for taking the time to share your experience. We're delighted to hear you found our team friendly, knowledgeable and helpful, and that you appreciated our no-pressure approach. Your feedback means a lot to us.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Dealt with Akaash

Dealt with Akaash. He made the process from start to finish very smooth and updated me regularly. Highly recommend the team and dealership to others.

July 25, 2026
Unprompted review
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Adam,

Thank you for taking the time to share your experience. We're delighted to hear that Akaash made the process smooth and kept you well updated throughout. We really appreciate your recommendation to others.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish!
Mohammed Ali was brilliant.
We turned up, test drove the car and handed over the keys within the hour.
Couldn’t recommend them anymore

July 21, 2026
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Reply from Carsa - Cannock

Dear A and M,

Thank you for taking the time to share your experience. We're delighted to hear everything went smoothly from start to finish and that Mohammed Ali was brilliant in supporting you. We really appreciate your recommendation.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Very helpful and pleasant staff

Very helpful and pleasant staff

July 20, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Clive,

Thank you for taking the time to leave us a review. We're delighted to hear you found our staff very helpful and pleasant, and we appreciate your positive feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

All staff was excellent went above and…

All staff was excellent went above and beyond to assist me.

July 19, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Kimberley,

Thank you for taking the time to share your experience. We're delighted to hear that our team went above and beyond to assist you and that you found all the staff to be excellent.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Staff where courteous

Staff where courteous, efficient and very willing to help with the sale. A relaxed experience with no sales pressure. Good job folks.

July 18, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Darren,

Thank you for taking the time to share your experience. We're pleased to hear you found our team courteous, efficient and helpful, and that the process felt relaxed with no sales pressure. We appreciate your kind words.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Cameron and Mitchell were so helpful…

Cameron and Mitchell were so helpful and very informative, doing everything to make sure I drove away in my new car happy! Thank you lads!

July 17, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Luke,

Thank you for taking the time to share your experience. We're delighted to hear that Cameron and Mitchell were so helpful and informative, and that you drove away happy in your new car. We appreciate your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Love my new car

Love my new car. Really helpful staff who didn’t pressure into purchasing & went above & beyond to make everything as easy as possible for us. Would highly recommend the Cannock store. Thank you

July 15, 2026
Carsa - Cannock logo

Reply from Carsa - Cannock

Dear Laura,

Thank you for taking the time to share your experience. We're delighted to hear that you love your new car and that our Cannock team were helpful and made the process easy and pressure-free. We really appreciate your recommendation.

Best Regards,
The Carsa Team

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