I didn’t feel you got a personal service felt the salesman was a bit arrogant they seemed to be very busy dealing with 2 customers at a time.and when I left the garage with the car an emergency light... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wanted to also give Dave a huge shout out for his hospitality & warm welcoming. Thank you & your team for everything today as I purchased my new car. I felt at ease and it was nice to have a few lau... See more
Company replied
Can't rate the service and communication high enough. Chris at Southampton very polite and professional as soon as we walked in the door. Would highly recommend
Company replied
I traded in a car i bought from Carsa a year ago, and the process couldnt have been smoother. The chap who was serving me was attentive, knowledgeable, patient and not pushy. The car was ready to be t... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Bridge Road 258, SO31 7FL, Swanwick, England, United Kingdom
- 02046402213
Summer price drops
4.3
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good choice of cars
Good choice of cars. Would prefer to speak to a person directly on the phone though rather than an automated service. Also, would prefer better payment options such as payment by card rather than bank transfer there and then. Otherwise, the staff were really helpful and made the trade in and purchase very quick and easy. Also helped that the chosen car could be moved to a garage of our choice and the £39 was refunded in our purchase.
July 27, 2026
Reply from Carsa - Southampton
Dear Steven,
Thank you for taking the time to share your experience. We're pleased to hear you found our team helpful and that the trade-in and purchase process was quick and straightforward. We appreciate your feedback on our phone system and payment options, and we will review these areas to see how we can improve the experience in future.
Best Regards,
The Carsa Team
Josh was a fantastic salesperson to…
Josh was a fantastic salesperson to work with. He came across as a true resource for us rather than pushing products. All the staff were very friendly and the process from start to finish was clear, simple and quick. Will certainly recommend the team to friends and family looking to buy.
July 29, 2026
Reply from Carsa - Southampton
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that Josh and the rest of the team made the process clear, straightforward, and positive for you. We really appreciate your recommendation to friends and family.
Best Regards,
The Carsa Team
Headed down to Southampton to view a…
Headed down to Southampton to view a car we were interested in purchasing. Friendly greeting, went for a test drive, all ok but then wasn't able to negotiate any more off for stone chips on the bonnet so a bit disappointed. We then after nearly four hours we bought the car and drove away. Arriving home we discovered that there were two tyre slashes in drivers side tyre outer wall, this is a MOT failure so again very disappointed. The day after I emailed to let the customer service know this to get this replaced and still no answer. So unfortunately not a great experience.
July 27, 2026
Reply from Carsa - Southampton
Dear AG,
We are truly sorry to hear about your disappointing experience, especially after travelling to view the car. We understand your frustration regarding the stone chips and are particularly concerned about the tyre issue discovered after you drove away, and the lack of a timely response to your email. This certainly falls short of the service we aim to provide, and we are reviewing these points internally to prevent similar situations.
Best Regards,
The Carsa Team
Very hard sell at the beginning
Very hard sell at the beginning. Logged a return phone call at 09.30 on Tuesday Morning now Wednesday afternoon and still waiting. When we arrived we sat for 15 mins and then the car was bought round for the Test drive which was fine. We then sat there for half an hour while Courtney moved cars about. She then arrived with a sheet to assess my part exchange and then we waited for another half hour. All in all incredibly drawn out. 2 people walked out while we were there fed up of waiting. Arrived for appointment at 01.45 for 2.00 appointment walked out with my new car at 17.00hrs. 3 Hours to buy a car. Some people were still there. Would not rush to recommend to others
July 28, 2026
Reply from Carsa - Southampton
Dear Mrs Reed,
We appreciate you taking the time to share such detailed feedback. We’re sorry to hear about the hard sell at the start and the lengthy delays you experienced during your visit, including the waiting around your part exchange and collection. This is not the smooth and efficient experience we aim to provide, and we will review our processes and appointment management to understand what went wrong and how we can improve.
Best Regards,
The Carsa Team
Excellent service from Southampton Carsa
We visited Carsa today to look at a Clio at the Southampton branch for our daughter to purchase. Nice, clean car and exactly as advertised. The service provided by Courtney today was outstanding. She took the time to chat with us and was very helpful and friendly. Helping my daughter experience what it is like to buy your first car. Thank you.
July 28, 2026
Unprompted review
Reply from Carsa - Southampton
Dear Karen,
We're delighted to hear about your positive experience at our Southampton branch. It's wonderful to know that the car was exactly as advertised and that the service provided was outstanding. We're especially pleased that our team member was so helpful and friendly in making your daughter's first car purchase a great experience.
Best Regards,
The Carsa Team
Worked with Courtney and had a wonderful experience
Worked with Courtney and had a wonderful and smooth experience with buying a car from this company, would buy a car from here again
July 28, 2026
Unprompted review
Reply from Carsa - Southampton
Dear Ashlee,
Thank you for taking the time to share your experience. We're delighted to hear you had such a wonderful and smooth experience with your car purchase and that you would consider buying from us again.
Best Regards,
The Carsa Team
Extremely Disappointed with Carsa’s…
Extremely Disappointed with Carsa’s Handling of Warranty Issues
I am absolutely shocked at the level of service I’ve received from Carsa as the guarantor of the dealer‑backed warranty supplied with my vehicle.When AutoProtect failed to apply the correct terms of my warranty, I expected Carsa — the business legally responsible for guaranteeing the policy — to step in, support the claim, and ensure the contract was honoured. Instead, I received no meaningful contact, no support, and no ownership of the situation.
Despite repeated emails, Carsa provided slow, dismissive, and factually incorrect responses, ignoring clear contractual terms printed on the warranty schedule, including:•
The purchase‑price claim limit
• The turbo wear‑and‑tear extension
• The consequential damage clause
• Their own responsibility as the guarantor
AutoProtect’s delays have now left me unable to MOT my car, because the unresolved faults will cause an automatic fail. This means I am now without a road‑legal vehicle, all while Carsa continues to distance itself from the warranty it sold me.
Carsa’s lack of contact, lack of accountability, and refusal to engage with their obligations has been nothing short of disgusting. As a customer, I feel completely abandoned at the exact moment a warranty is supposed to protect me.I would strongly urge anyone considering purchasing a vehicle or warranty from Carsa to think very carefully. My experience has shown that when something goes wrong, Carsa offers no support, no responsibility, and no customer care whatsoever.
This has been one of the most disappointing after‑sales experiences I have ever had. Never buy a product from either of these company. Resolutions support was we hold no liability and will not support after offering a pointless £200 goodwill contribution And then withdrawing that offer! Still waiting for a responds form WhatsApp contact!
July 28, 2026
Unprompted review
Reply from Carsa - Southampton
Dear Scott,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that you have been disappointed with your experience and that you feel you have not received the level of support you expected when dealing with your warranty concerns.
We appreciate that dealing with a warranty claim can be frustrating, particularly when there are questions around the terms of the policy and you are awaiting repairs to your vehicle. We’re also sorry that you feel communication from Carsa has been slow or unclear.
We will look into the concerns you have raised internally, including the communication surrounding your warranty claim, the points you have raised regarding the warranty terms and the handling of any goodwill discussions. We want to ensure that your feedback is properly reviewed by the relevant teams.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that your experience has left you feeling disappointed with our after-sales service.
Best Regards,
The Carsa Team
Avoid, Avoid, Avoid.
Awful experience,avoid this company like the plague. AA check non existence, selling cars with manufacturers recall and not advising customers. Warranty only £500 per claim covered me for 33% of the claim. Won't call back and hang up on calls. Ignore emails! Nothing positive to say about this company. Avoid, Avoid , Avoid.
July 24, 2026
Unprompted review
Reply from Carsa - Southampton
Dear John,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were so disappointed with your experience with Carsa and that you feel you did not receive the level of service or communication you expected.
We appreciate your concerns regarding the vehicle checks, the points you have raised about manufacturer recalls and your experience with the warranty. We’re also sorry to hear that you felt frustrated when trying to contact our team and obtain a response.
We will look into the concerns you have raised internally, including the points around the vehicle checks, warranty and communication, so that we can understand what happened and address any areas where our service could be improved.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that your overall experience has left you feeling this way.
Best Regards,
The Carsa Team
Pleasant swift and very helpful staff
Pleasant swift and very helpful staff
It is 5 stars but my phone cut one off.
July 21, 2026
Reply from Carsa - Southampton
Dear Roger,
Thank you for taking the time to share your experience and for your kind words about our team. We're delighted to hear you found the staff pleasant, swift and very helpful, and we appreciate you letting us know about the phone issue with the star rating.
Best Regards,
The Carsa Team
I bought a used car after purchase
I bought a used car after purchase, found multiple fault after one day of driving, missing floor mats.
Staff services and mechanical team were amazing on the store but very hard to get them on phone after purchase.
July 14, 2026
Reply from Carsa - Southampton
Dear Loodin,
Thank you for taking the time to share your experience. We’re pleased to hear you found our staff and mechanical team amazing in store, but we’re sorry for the issues you encountered with the car and the difficulty reaching us by phone afterwards. We will review our post-sale support and communication to ensure we provide a more consistent experience.
Best Regards,
The Carsa Team
George P made us feel very comfortable…
George P made us feel very comfortable from the beginning. Pressure free experience and we were given time to reflect before going ahead. Would recommend.
July 23, 2026
Unprompted review
Reply from Carsa - Southampton
Dear Adam,
Thank you for taking the time to share your experience. We're delighted to hear that George P helped you feel comfortable and provided a pressure-free environment with time to consider your decision. We really appreciate your recommendation.
Best Regards,
The Carsa Team
The part exchange and buying was hassle…
The part exchange and buying was hassle free and quick.
July 20, 2026
Reply from Carsa - Southampton
Dear Richard,
Thank you for taking the time to share your experience. We're pleased to hear that you found the part exchange and buying process hassle free and quick.
Best Regards,
The Carsa Team
Excellent from start to finish.
After having many bad experiences with car dealerships around the south/London and even midlands trying to find my specific car, I came across Carsa. From start to finish they were amazing, professional but also a relaxed sales approach which suited me. No forced add ons or finance deals. They listened to what I wanted, accommodated my needs and made it such a pleasure to purchase from themselves. All staff were helpful, polite and even spent time to entertain my toddler.
The deal they offered was outstanding that there was no way I was leaving without the car.
Car was immaculate inside and out, available as soon as I arrived and even transported to my nearest branch to make life easier for me.
All in all an amazing experience (one I usually hate).
July 22, 2026
Reply from Carsa - Southampton
Dear Karla,
Thank you for taking the time to share such a positive and detailed review. We're delighted to hear that our team’s professional yet relaxed approach, and the way they listened and accommodated your needs, made the process so enjoyable for you. It’s especially pleasing to know the car’s condition, the deal you received, and arranging collection at your nearest branch all helped make things easier, including with your toddler in tow. We truly appreciate your kind words about our staff.
Best Regards,
The Carsa Team
I’ve just picked up my new family car…
I’ve just picked up my new family car from Carsa Southampton. The team here were knowledgeable, professional and incredibly helpful.
Special mention to Jamie Smith who took time to explain the finance in detail making sure I had a full understanding. Really happy with my new vehicle! Thanks Carsa
July 21, 2026
Reply from Carsa - Southampton
Dear William,
Thank you for taking the time to share your experience. We're delighted to hear that the team at Carsa Southampton were knowledgeable, professional and helpful, and that Jamie Smith was able to clearly explain the finance options for you. We hope you and your family enjoy your new car.
Best Regards,
The Carsa Team
Good staff car and pricing but mediocre prep
Staff, process and car were great, apart from the Aircon not being cold and the fuel light coming on during test drive.
July 20, 2026
Unprompted review
Reply from Carsa - Southampton
Dear Jonathan,
Thank you for taking the time to share your experience. We are pleased to hear you were happy with our team, process, and the car, but we're sorry the air conditioning and low fuel level let things down. We'll review our vehicle preparation checks and fuel procedures to help prevent this happening in future.
Best Regards,
The Carsa Team
Friendly staff
Friendly staff, helps us in finding our next car. Tea and coffee is a plus.
July 17, 2026
Reply from Carsa - Southampton
Dear Jay,
Thank you for taking the time to share your experience. We're delighted to hear our team were friendly and helpful in finding your next car, and that you appreciated the tea and coffee as well. We hope you enjoy your new vehicle.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.