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Carsa - Towcester Reviews 

93
TrustScore 4.5 out of 5

4.4

Towcester Road, NN12 8QE Towcester, England, GB


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Rated 4 out of 5 stars

We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more

Rated 2 out of 5 stars

Took way to long to complete the process of buy a car, They tried to force my father in law into purchasing every additional item. Only bank transfers which caused a drama and quiet frankly were n... See more

Rated 5 out of 5 stars

Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a... See more

Company replied

Rated 5 out of 5 stars

We booked a test drive of a Kia Sportage. Read some negative reviews online about Carsa but our experience was excellent. Radu at Towcester was helpful, knowledgeable and professional and met and gree... See more


Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

  • Towcester Road, NN12 8QE, Towcester, England, United Kingdom

  • 02046402214

Summer price drops

Price drops from £200 to £1500 on selected cars

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

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4.4

All reviews

(93)

4,930 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service for good value vehicle

Radu was clear and helpful showing us the car we had reserved. Spending time answering any questions we had. Radu then made the part exchange process really easy

July 31, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Lisa,

Thank you for taking the time to share your experience. We're delighted to hear that Radu was clear and helpful, and that he made the part exchange process straightforward for you. We hope you enjoy your new vehicle.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Easy process from start to finish and…

Easy process from start to finish and Rosie gave full easy to understand process and part ex process managed again easily, great way to buy a car and great car choice and price

July 31, 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mark,

Thank you for taking the time to share your experience. We're delighted to hear that you found the process straightforward from start to finish and that Rosie was able to explain everything clearly and manage the part-exchange smoothly. It's great to know you were pleased with the choice of cars and the price.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was excellent

Jordan at Towcester was excellent. Thank you

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear J L Reed,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester provided excellent service and that you were happy with your visit.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was very helpful…

Jordan at Towcester was very helpful throughout our visit

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Steve,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was very helpful throughout your visit, and we'll be sure to pass on your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great experience with Jordan!!

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Kayla,

Thank you for your review and for sharing your experience. We're delighted to hear that Jordan made your visit a positive one, and we appreciate your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Very helpful staff

July 30, 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Tom,

Thank you for your review and kind feedback. We’re pleased to hear you found our staff very helpful and appreciate you taking the time to share this.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Despite a few issues on pick up

Despite a few issues on pick up, Norris was friendly and helped get everything sorted out in the end.

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Tom,

Thank you for taking the time to share your experience. We’re pleased to hear that, despite the initial issues at collection, Norris was friendly and able to help get everything resolved for you. We appreciate your feedback and your 5-star rating.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Was a nice relaxed service

Was a nice relaxed service, Jordan at towcester was great to deal with.

July 29, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear lee,

Thank you for taking the time to share your experience. We're pleased to hear you found the service relaxed and that Jordan at Towcester was great to deal with. Your positive feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Had a great experience with Carsa…

Had a great experience with Carsa Towcester. Very well looked after by Norris very knowledgeable and helped us with all our questions. Again great experience from start to finish

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mahira,

Thank you for taking the time to share your experience. We're delighted to hear you were well looked after at our Towcester branch and that Norris was able to answer all your questions. It's great to know the process felt smooth from start to finish.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was great!

Jordan at Towcester was great! Very helpful and knowledgeable!

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Paul,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was so helpful and knowledgeable, and we appreciate your positive feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Professionally dealt with from start to…

Professionally dealt with from start to end of purchase by Jordan at Towcester.

July 30, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear John,

Thank you for taking the time to share your experience. We're delighted to hear that you were professionally looked after by Jordan at our Towcester branch from start to finish. Your feedback is very much appreciated.

Best Regards,
The Carsa Team

Rated 3 out of 5 stars

Good range of vehicles easy to book a…

Good range of vehicles easy to book a test drive, we had a sales rep who was very nice but was not knowledgeable on the car he was selling so was unable to answer some of the questions we asked. The process was straightforward but would have expected that they would have kept the car to do the ceramic coating. Unfortunately we were only advised that we would need to return on another day to get it done. There technician was not available and the sales rep said he would call us the next day to arrange booking it in and that was 3 days ago we have not heard anything from them now they have their money seems like normal practice these days

July 27, 2026
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Reply from Carsa - Towcester

Dear Homeowner,

Thank you for taking the time to share your experience. We're pleased to hear you found the range of vehicles good and the process straightforward, but we're sorry the product knowledge and follow-up around the ceramic coating fell short of your expectations. This is not the standard of clarity and communication we aim to provide, and we will review this with the team to help prevent similar situations.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Had a fantastic experience with Jordan…

Had a fantastic experience with Jordan at Towcester. He was patient and very professional when purchasing my car. I would highly recommend 👍🏻

July 29, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Gary,

Thank you for taking the time to share your experience. We’re delighted to hear that Jordan at Towcester provided patient and professional service during your purchase. Your recommendation is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Rosie was amazing and made buying a car…

Rosie was amazing and made buying a car so smooth.

July 29, 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Kyerah,

Thank you for taking the time to share your experience. We're delighted to hear that Rosie made the process of buying your car so smooth, and we'll be sure to pass on your kind words to her.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was very clear and…

Jordan at Towcester was very clear and straight forwards a very good experience.

July 29, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Seamus,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was clear and straightforward, and that you had a very good experience with us.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great in person service

Sales team in the showroom were brilliant, honest, didn't rush me at any point and ensured I was comfortable with everything that was going on.

July 28, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Hong,

Thank you for taking the time to share your experience. We're delighted to hear that our showroom sales team made you feel comfortable, were honest, and gave you the time you needed. Your feedback means a lot and we’re pleased you were happy with the service.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Harvey was very helpful!

Harvey was very helpful and gave us plenty of time to see the car and ask all of our questions. We couldn't have asked for a more simple and straightforward experience!

July 28, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Karl,

Thank you for taking the time to share your experience. We're delighted to hear that Harvey was so helpful and that you found the process simple and straightforward. Your feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Anton was very helpful and answered all…

Anton was very helpful and answered all of our 100 questions. We were given time by ourselves to look at the car, had a test drive and had enough time to make a decision. Anton cleared all our doubts and gave us the best advice to make decisions.

July 28, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Danica,

Thank you for taking the time to share your experience. We're delighted to hear that Anton was so helpful and that you felt you had the time and support you needed to make your decision. Your feedback is greatly appreciated.

Best Regards,
The Carsa Team

Rated 1 out of 5 stars

Saw a car on autotrader

Saw a car on autotrader. Placed at Towcester. Went to see it. Salesman unhelpful. Didnt know if car existed and could use computer to find it as was too complicated. Told me to go and find car in compound and photo number plate, then return to office. I left. Hopeless and useless. Not a company I want to do business with.

July 27, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear George,

We’re sorry to hear about your experience at Towcester and that you were left feeling let down by the service you received. Being asked to locate the car yourself and the lack of support from our team is not the standard we aim to provide. We are reviewing this with the team at the branch to understand what went wrong and improve the way we assist customers on site.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jay raja was the best especially with…

Jay raja was the best especially with finance information and he was great with FCA regulations. Really happy with service

July 27, 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Samuel,

Thank you for taking the time to share your experience. We're delighted to hear that Jay Raja was able to support you with clear finance information and FCA regulations, and that you were really happy with the service. We'll be sure to pass on your kind feedback to him.

Best Regards,
The Carsa Team

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