Carseat Reviews 12

Basically, there is no customer service, in case anything goes wrong with postal services or in case of returns. The owner lacks basic skills of communication and politeness towards customers. Very bad experience. Strongly NOT recommended!

One of the best experiences I've ever had in online shopping. The customer service is truly top class. You just need to explain what you need, respectfully, and they will answer every question you have.
I ordered a seat I could not find in my country. I got it with allmost 50% off, a true bargain, given that it was from Britax. Unfortunately, the seat had a missing screw which made it faulty. After I sent a video of the error, they gave me a new car seat AND let me keep this one also, free of charge, so that I could have spare covers for my seat, whenever I would need them. Could not recommend them enough. I am sincerely surprised of the negative reviews I have read. They could have easily refused to replace my seat, as it was over a month after I have received the package and managed to unbox it and notive the error.
Hakan, the owner is truly a gem!

Be cautious with this company
Their customer service is absolutely terrible. My shipment was lost, and despite multiple attempts to contact them, they’ve been completely unresponsive. To make matters worse, I was even blocked on their live chat! This is not how a professional business should treat its customers.

So I have asked if they do price match. I have recieved a message 'what a tool' and they have left the chat. And blocked me on facebook. Great communication. Avoid at all costs.

Extended rear facing car seat ordered (Axkid Minikid). It was 80 euro cheaper than the next best offer I could find available in my location (Ireland) or online and the seat arrived within 2 weeks, perfect condition. I couldnt be happier! Great service!

To order online is easy and the shipping is free but to send it back is too costly and no service support at all.

We bought a Britax Max-Safe Pro.
We are very satisfied with Hakan's service. The carseat was delivered within a week. The carseat was considerably cheaper via this webshop than others in the Netherlands and Germany. I also received an extra discount because I signed up for the newsletter. I would definitely order again a carseat via carseat.se Thanks!

If you buy a seat from this man (Håkan Svensson is his name) and it gets delivered, then great. His company, Carseat.se sells some great product. Be warned though, when it goes wrong his customer service is awful.
I purchased a rearward facing child seat 2 years ago from Håkan. Seat arrived in good time undamaged, and it has performed well. Move forward to the present when I purchased our next seat from Håkan - a high-backed booster seat. Ordering online was easy. However, that is where the good news ends.
After 2 weeks of no progress with shipping I emailed Håkan and got as a reply: “your order was shipped on November 29 and we sent an email with a receipt and details”. That was not much help so after another week of no shipping progress I contacted the courier, PostNord. Word back from them was “we have not received the shipment – contact the seller”. So I emailed Håkan to inform him of what PostNord wrote. He responded 2 days later stating (he is never quick to reply) “the package was picked up on November 29 and we really have no more information. We will have to file a complaint with the courier”. No apology, no caring. A week later I followed up with Håkan again (as he is never proactive) and got “we have no more information”. 10 days later I typed another email to Håkan to state that I’m the one being disadvantaged having made payment (now 6 weeks ago) with no seat and no news. I asked him to take ownership of his logistic provider’s failings and to dispatch another seat. 2 days later he replies that he won’t send another seat until “the courier company has undertaken a search – for which they have 60 days to do so – but it’s never that long”. Even at this point no apology nor any empathy from Håkan. 3 weeks later (having not had an update) I emailed Håkan again for news. No reply. Then 2 weeks later I emailed him to ask if he had received my previous email. I pointed out that it had been 56 days since he said he would file a complaint with the courier. I wrote that I wanted a refund as I had no seat, no explanation as to what had happened to my seat, and I did not want to be left waiting any longer. 2 days later I sent a follow up email. No reply. Then a credit appeared on my credit card statement. He could not bring himself to letting me know he had issued a credit – nor could he apologise for a 2.5 month wait for a seat that did not show. Total 0% ownership of the problem by Håkan.
For me it was 2 and a half months before I got my money back. In the final 5 weeks he did not reply at all – så barnsligt! (Swedish for “how childish”). Up until now I had referred others to buy from him - but never again. I know things can go wrong – but how a company handles such situations distinguishes a great company from a lacklustre one. Håkan, do not just learn about child seat safety – read up on the H.E.A.R.D approach for the benefit of all your future customers.

Bought 2 axkid minikid 2 from this company. Very satisfied with the product