Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something differ... See more
From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more
Company replied
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in a... See more
Company replied
Company details
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
Asks customers to review
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Very satisfying and love the customer…
Very satisfying and love the customer care and service I received when I phoned in.
August 21, 2026
Reply from CarShield
Thank you for your review! We’re thrilled to hear that you’re satisfied with our Customer Service. If you need any assistance in the future, please don’t hesitate to reach out.
Keep on doing what dolng
August 21, 2026
Reply from CarShield
We really appreciate the encouragement, Calvin! We’ll keep working to provide the kind of service and experience our customers deserve. If you ever need anything along the way, we’re happy to help.
Worked with me
August 21, 2026
Reply from CarShield
Joe, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I had a repair and my deductible was…
I had a repair and my deductible was $1000 because the repair was within their first three months. The mechanic said that they were only willing to pay $1100 and he didn’t want to do the paperwork for $100 so I paid the full amount out of pocket. Fast forward three months later I have multiple issues with the vehicle none of which that have been reported as having problems. They then said I have to pay the same 1000 deductible because that other claim wasn’t completed which is weird because I paid out-of-pocket. There are other companies such as endurance that definitely take better care of you. Also customer service is another barrier from rude customer service representative. Just just downright not caring. This was the worst decision I’ve ever made and I don’t recommend this company at all
August 26, 2026
Unprompted review
Reply from CarShield
Lissa, we can see why you have questions about how the previous repair and deductible are affecting your current claim. A review shows the adjuster is requesting the invoice from your previous repair so that information can be reviewed as part of the current claim. If you have questions about the invoice, deductible, or anything else with the claim, please contact CarShield Customer Service at 1-800-587-4162. We’ll be happy to go through everything with you and help answer your questions.
Always had good results and experience…
Always had good results and experience when ever I made contact with representative. Thanks!
August 25, 2026
Unprompted review
Reply from CarShield
We really appreciate you sharing this, Charles! Knowing you’ve consistently had a good experience with our team means a lot. You can count on us to keep providing the helpful service you deserve.
Reply from CarShield
Larry, thank you for taking a moment to recognize our Customer Service team! We’re glad you had a positive experience, and we’re here if you ever need additional help.
Car Shield sounded all great to begin…
Car Shield sounded all great to begin with with the sales rep. Then you try to find somewhere that takes the car Shield warranty. No luck at all. All the dealers won't take it because they say they never get paid for the work that they do. Or stories of people's cars being held because carshield would only pay a fraction and the customer would have to pay the rest in order to get their vehicle back on top of the deductible. Beware of carshield. Only found two places in Columbus Ohio that would actually accept it. Not one dealer would. They say they have many shops that accept it but when you try to call and verify, these shops then tell you that they don't take it anymore because of all the problems they have with getting paid then negotiated cost of repair my study deductible. Would definitely steer towards other companies for car warranty repair. And if you have the navigation part of your policy, good luck finding anywhere to fix that if it's a factory issue unit. Thousands of dollars down the toilet. Finally just took the loss and said forget it. Got tired of trying to find a shop. Still have to pay the inspection fee though. Definitely felt like I got taking advantage of. Good luck to all who are searching for another Warranty company. There's plenty out there. You just have to take the time and compare things Apple to Apples to make sure you're getting the best bang for your buck.
August 27, 2026
Unprompted review
Reply from CarShield
Aaron, we understand the difficulty of having coverage and then running into challenges finding a repair facility that will work with it. Repair facilities are independent businesses and ultimately decide which service contracts they accept, so availability can vary by area. The Shield Repair Network does include participating facilities that work with CarShield.
If you’d like to discuss your experience or any of the concerns you raised, please contact CarShield Customer Service at 1-800-587-4162. We’d be happy to review them with you and provide any clarification we can.
Waiting to hear about the service
August 29, 2026
Unprompted review
Reply from CarShield
If you’re still waiting for an update, please contact CarShield Customer Service at 1-800-587-4162. We’re happy to look into where things stand and make sure you’re kept informed.
The man who cared for my needs
The customer service person acted like he really cared about me.
August 27, 2026
Reply from CarShield
Mark, that’s exactly the kind of care every customer deserves, and we’re happy that’s what you experienced with our team. Thank you for taking the time to share your feedback!
My Mazda was just 3 years old with…
My Mazda was just 3 years old with 3,600 miles on it when I looked into buying Carshield. They wanted more monthly than my payment. What a joke!!!
Maybe they shouldn’t spend so much money on actors and musicians in their commercials. Endurance was much more affordable for the same coverage. About a week later they called back and offered me a lower price for the coverage. What a joke!!
August 3, 2026
Unprompted review
Reply from CarShield
Karen, we understand the pricing didn’t meet your expectations and appreciate the feedback. Unfortunately, we couldn’t locate the account associated with your review. If you’re open to discussing it further, please contact CarShield Customer Service at 1-800-587-4162 so we can review the quote with you, answer any questions, and see if there’s anything we can do to help.
Everyone at Car Shield was so polite…
Everyone at Car Shield was so polite and professional! The Rental Car department was amazing. I was worried we might have to go past the seven days originally allotted… And they assured me that if it was needed, it would be able to be extended. Luckily it was not needed.
I recommend Car Shield to everyone that I talk to about warranties.
Thank you for being there you guys are amazing.
August 19, 2026
Reply from CarShield
Reviews like this truly make our day, Deborah! Knowing you felt supported and reassured when you needed it most is exactly what we want for our customers. We really appreciate your confidence in CarShield and the wonderful recommendation!
Reply from CarShield
Larry, we're here to help you whenever you need it. We're glad we could support you and guide you through the process. If you have any questions along the way, our team is ready to provide the answers you need!
Reply from CarShield
We really appreciate the great feedback, Larry! Knowing you felt well supported by our team means a lot. Please don’t hesitate to reach out if you need anything else.
Knowledgeable customer service reps
Knowledgeable customer service reps. When the service is covered that's great too.
August 27, 2026
Reply from CarShield
We really appreciate the feedback! We’re happy our Customer Service team has been knowledgeable and helpful when you’ve had questions. If there’s ever anything you’d like us to clarify, please don’t hesitate to reach out.
Excellent service
August 12, 2026
Reply from CarShield
Thank you for the wonderful feedback! We’re happy you had such a positive experience with our service. If you ever have questions or need assistance, please don’t hesitate to reach out.
Im very happy with Car Shield to my auto repair company…
Your response to my auto repair company was fast and on time with the part that you sent to them. I’m very happy that I got Car Shield for my car.
August 20, 2026
Reply from CarShield
Thank you, Glenda, for taking the time to leave such a great review! Feedback like yours lets us know we’re delivering the experience our customers deserve. If anything else comes up, please don’t hesitate to reach out.
Great experience is they took care of my…
My experience is they took care of my air-conditioned when it went out just take your car to a certified dealership we'll take care of your vehicle.
August 18, 2026
Reply from CarShield
Stephanie, knowing CarShield came through when your A/C went out means a lot to us. We’re glad everything was handled and you were able to get your vehicle taken care of. Thank you for the kind review!
The service at this location was great…
The service at this location was great it was even outstanding. The staff was very helpful and very friendly from the time I placed my order until the time I checked out. Thank you so much for a positive experience.
August 8, 2026
Unprompted review
Reply from CarShield
John, it means a lot that you took the time to share your experience with us, and we truly appreciate the wonderful review! If there’s ever anything else we can help with, please don’t hesitate to reach out.
Great company to get an extended…Warranty
Great company to get an extended warranty with . The times I’ve had to get a repair on my vehicle Carshield came through every time with no hassles. They call me to confirm the repairs and set me up with a rental car. Excellent Service and quick response.
August 27, 2026
Reply from CarShield
Tony, we love hearing that CarShield has come through when you’ve needed us! It’s great to know the repairs and rental process have gone smoothly. We’re glad to have you with us and appreciate the great review!
I was called about a missed payment
I was called about a missed payment. The lady that called me was very pleasant. We made arrangements for the payment to be made on Thursday 08-27-2026. The payment was pulled out of my account no problem.
August 26, 2026
Reply from CarShield
Edward, thank you for sharing your experience! We’re glad our representative made handling the payment easy and everything was taken care of without any issues.
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