Carter Jonas Reviews 

Andrew gave us great advice and his efficiency in preparing the brochure and handling the viewings was very good. We had an offer in a week due to his professionalism, which we accepted and the sale was completed promptly. We have no hesitation in recommending Carter Jonas.
James and Jacqui

We cannot thank Rupert and his team in the Newbury office enoough for the assistance in selling our parents property. At a very difficult time Rupert was not only professional and dilligent and gave us the best advice but was always personable and empathetic. We don't think he actually ever takes time off, always there and totally committed to helping the sale go through so smoothly. We have no doubt that we chose the best agent.

Ed Westmacott dealt with the purchase of our property and nothing was too much trouble. Ed was always at the end of the phone if we had any questions. He made the process very easy.

Great service!

Thank you Athanase your expertise was truly valuable.

Hope to rent shortly

Colette

Shrewsbury
Viewed a property to rent in North Wales. Travelled from Reading so paid for a hotel for overnight. Admitted to having an IVA and told no problem 6 months rent up front. Packed up our current property. No reply so phoned the agent who said ‘they don’t want to proceed. Good luck in finding somewhere to live’ have written a document explaining our situation- read but no reply. WhatsApp about no reply and asked to put our case forward as the rent has been reduced. Read but again no reply. Also, told we did not earn enough to cover the rent - they can ask for 30 times the rent - £45k. My husband and I turn over £165k per year. This the the agents not the landlord I’m sure Rude and ignorant staff - use at your peril!

Unprofessional. Made an offer on a property which they acknowledged, chased after couple of weeks, no reply to emails, avoiding phone calls, no response whatsoever. I Just found out that they sold the property.

Let down by poorly arranged flat viewing

Highly professional and experienced local agents that found us great tenants for our property. They offered us a great team to work with and every interaction with every member of the team have been effective and pleasant. Would definitely recommend.

Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire. The process was seamless and I felt like everything was in control through out.

Thanks for everything.

Matt

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

I couldn't recommend Fred at Carter Jonas highly enough. Great knowledge, kept us informed through out - outstanding communication. Proactive and helpful. Thanks Fred

A wonderful estate agent to work with. I had such a great experience working with this lovely team—truly a pleasure from start to finish. Everyone has been incredibly friendly, approachable, and professional, making the whole process feel easy and comfortable.

A special mention has to go to Louise and Tanya, who have both been absolutely fantastic—knowledgeable, supportive, and always a step ahead. Nothing was ever too much trouble, and their friendly, can-do attitude made all the difference.

Highly recommend—thank you again for all your help!

We’ve just completed on the purchase of our new family home in Manton. Carter Jonas handled the sale of our previous house and the purchase of our new house very professionally. Both Fred and Helen have been a brilliant help with our house buying experience, with particular thanks to Fred for his advice throughout and for (sadly) helping us through the probate process on our new purchase. It’s been quite a long journey but we’re thrilled with the end result!

Fred at Carter Jonas Marlborough was very helpful and responsive in selling our cottage. From the initial meeting he was enthusiastic and professional. He listened to how we wanted to do things and responded accordingly. Despite a difficult market, he stayed with us and worked hard to ensure that the sale went through.

Carter jonas were in charge of managing my mother’s council house. A council house run by a private agent. Make that make sense. After she passed they messed me about regarding succession. Went ahead with it anyway even when I told them I didn’t want to do it. I then got left with a council tax bill for the 4 months it took them to sort everything out. They then told the council I was living there after she passed when I wasn’t. In the end I won my case with the council. Avoid these lot at all costs!!!! Especially Callum stavely smith who lied to me on several occasions.

Our experience with Carter Jonas has been exemplary from start to finish, characterised by professionalism, efficiency, and clear communication.

Our initial contact was with Izzie, whose outstanding email communication, honesty, and transparency stood out immediately. She consistently went above and beyond to support us throughout the early stages of the process. Notably, she even took her own time to record a second video of the property when we realised we had missed a few details. Izzie offered thoughtful guidance during negotiations, showed great patience when we reconsidered aspects of the terms and conditions, and always maintained a warm and approachable manner. She is a highly competent and kind individual whom we would wholeheartedly recommend as outstanding.

The next phase of the process was led by Juliana, who demonstrated exceptional professionalism and attention to detail. Despite some complications arising, she handled everything with calm efficiency and communicated with clarity and speed. Her thorough and timely updates significantly reduced our stress and helped us feel well-supported throughout. We genuinely cannot fault her service and she is an asset to the agency.

Ahead of moving in, the property was cleaned to an excellent standard, and our experience since has been very smooth. Our interactions with the property manager, Marta, has been extremely pleasant. She has been consistently helpful and approachable. She responds to queries promptly and resolves issues quickly and effectively. Her willingness to go the extra mile has been very much appreciated, a refreshing experience compared to previous property management encounters from other agencies. A very kind and competent individual who clearly has mountains of experience.

In conclusion, we would highly recommend the Carter Jonas Wandsworth team. They are a competent, professional group who prioritise clear communication and minimise stress at every stage of the process.

Carter Jonas has provided a superb service with the sale of our property. Due to its unique style and being listed it provided its own set of challenges. The previous estate agent, marketed for 18 months with no offers. However Belinda and the team set about marketing, providing a very good brochure and window display.

Very shortly 2 viewings later we had a buyer. Belinda was instrumental in obtaining an agreed value and in recommending a conveyancer, which was Elite Conveying and I would highly recommend them as do Carter Jonas. They were great.

Tina then took over the processes to represent us throughout the progression of the sale. She kept us updated and pushed when needed.

In the end we completed and were so happy with the result.
Would recommend them to anyone.
Great Job: Belinda and Tina

Long term landlord cutting ties with this organisation. They gave me a disgusting overestimate of refurbishment costs for the property as they were trying to price me out and encourage me to sell the house through them. No thought for the tenants, who are as much as a customer as myself. They practice poor behaviour and violate contractual agreements, sending people unnoticed to property and pinning blame on contractors when it is them who are responsible for organising the contractors and communicating with the tenants. Honestly they cause more trouble than they are worth and it is hard to see why their fees are so high when they do so little to actually manage the property and deal with tenant requests. Seem like a bunch of suit workers with 0 practical understanding of housing. They also fail to do regular checkups on property condition, especially when tenants switch over as their lazy attitude is to say they don't need to conduct new inventories as they are 'sharers' but this does not absolve them of responsibility. It makes it particular hard to track down liability for damages when sharers change over each year and they have no record of missing/damaged items, and the new sharers have proof of the condition themselves upon entry. It's a cow boy business, and the staff are quite frankly rude.

It is their attitude that is loosing them a long-time customer.

Excellent service from Nick in the Marlborough office. Knows his stuff and kept me well informed and everything on track. Helen and Fred were equally knowledgeable and helpful. Provided you keep them adequately supplied with chocolate things run very smoothly!

I am writing this review as a long-term landlord who has supported this agency’s business for many years. Unfortunately, my experience has been overwhelmingly disappointing. Their customer service was consistently poor, often entirely unresponsive, and communication was lacking at every level.

In my dealings with them, I observed a strong bias in favor of tenants, sometimes to the detriment of fairness. On one occasion, they disregarded a detailed checkout report that clearly documented damage to my property, and they still returned the full deposit to the tenant. Although I eventually received some compensation, it did not come close to covering the actual cost of the damages.

Routine property visits were unreliable—sometimes carried out, other times not—and when issues arose, they were handled with little to no urgency or accountability. One complaint took over a year to resolve, during which time they repeatedly ignored my emails. Their complaints department in Newbury was just as ineffective as the local branch, displaying an inability to process basic information or respond constructively. Instead, they often misrepresented facts and made unfounded assumptions, occasionally attributing tenant issues to landlord negligence without providing any supporting evidence.

Their lack of professionalism spans multiple departments, including the accounting team, from whom I am still waiting for a response. There also appears to have been a high turnover of staff, which may contribute to the inconsistency and poor service.

In my experience, this agency is not equipped to manage properties competently, and as a landlord, I have incurred financial losses rather than profit. I would caution other landlords to consider these issues carefully before engaging with them.

After years of dealing with them, I can say without hesitation that they were some of the most toxic and unpleasant individuals I’ve encountered. Every interaction was charged with negative energy. In particular the lady of the complaint department in Newbury treated me not with respect or professionalism, but with contempt—as if we were a problem to be managed, not clients to be served.
I terminated the agency’s services without hesitation, relieved to finally sever ties with an organisation that consistently failed to fulfil their contractual obligations and neglected to provide fair compensation for my losses. Working with them was nothing short of dealing with utter incompetence.