Carter Westwood Reviews 

584
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Service was purchased via Groupon so wasn’t sure how good it would be however it was efficient, very clear and easy to follow. After discussions, was offered various additional cost items (Trust fund... See more

Rated 5 out of 5 stars

Fantastic service, couldn’t fault it in any way. David sorted out everything for us and answered all our questions. We had quite a complicated situation and were anxious that it would be a difficult p... See more

Rated 5 out of 5 stars

We did a mirror will through wowcher £19.99. Yes they do try and get more money from you but you do not need to take anything extra, with them there and then. They were kind caring and considerate to... See more

Rated 5 out of 5 stars

This was a good experience from beginning to end. All communication (email and telephone calls) was of good quality and the person we dealt with was friendly, professional and well informed. They gave... See more

Company details

  1. Estate Planning Attorney

Information provided by various external sources

Carter Westwood is one of the UK’s leading specialist Will Writing and Estate Administration companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

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4.9

All reviews

(584)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

We dealt with Pete Preselo and received a great, friendly and honest service from him. Nothing was too much trouble and we didn’t feel like we were pressured into any extras.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Making a Will at 47

Making a Will at 47 is daunting. After speaking to my personal advisor, I was instantly put at ease. Had so much advice of things I hadn’t thought about or known about.
I would definitely recommend this company.

Donna

September 17, 2021
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Reply from Carter Westwood

Thank you, Donna. A will is an important document, but it can be daunting to know where to start for many. We are pleased our adviser was able to support you and make the process easy

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, attentive and personable.

September 11, 2021
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Reply from Carter Westwood

Thank you for taking the time to leave us a review

Rated 1 out of 5 stars

Received our copy’s of a mirror will

Received our copy’s of a mirror will, we could have printed a free one online and signed it. Nothing on the will to state which company was used. So no one can confirm if legit, unless we pay a yearly charge for Carter Westwood to store them.

September 10, 2021
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Reply from Carter Westwood

Dear Madeline, Thank you for your feedback and for your time to take our telephone call.

As per our conversation, we confirm that we utilise specialised industry-specific software to ensure that all our Wills are legally compliant.

A Will does not legally have to include the name of the company that drew it up. However, all our correspondence does contain company details should you ever need to contact us.

Our online voucher prices are already significantly discounted and, as such, cover standard Wills with electronic delivery. Hard copies are available, but we make a small charge to cover printing, binding and postage.

As you mention, we also offer a monthly or yearly subscription to cover storage in a secure facility, registration with the National Will Register and any amendments that are required while you are on the subscription package. This is an optional extra and not a requirement of our standard Will writing service.

Should you have any further concerns, do not hesitate to contact us:- email admin@carterwestwood.co.uk or phone 0333 772 0079

Rated 5 out of 5 stars

The whole experience was…

The whole experience was excellent.Everything was explained well and we were given time to discuss and think about everything. Without any pressure. We would both recommend this service.

September 4, 2021
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Reply from Carter Westwood

Thank you for your recommendation to others. While we provide clients with recommendations to best fit their individual objectives, any decisions are our client's personal choice

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything explained in an in- depth, efficient but simple way that anyone could understand.

September 4, 2021
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Reply from Carter Westwood

Thank you for leaving us feedback. We appreciate your comments and are pleased you found the service efficient and simple

Rated 5 out of 5 stars

Chantelle was great

Chantelle was great, explained everything clearly and the process was very simple.

August 29, 2021
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Reply from Carter Westwood

We will pass your comments onto Chantelle and thank you for leaving a comment

Rated 5 out of 5 stars

Very easy process to get a Will written..

Very easy process to get a Will written up. Was talked through the process carefully via telephone and then sent forms to fill in online. They were then checked again with me via telephone so I could ask any questions. The process was simple and I would recommend them to anyone who wants to put a Will in place.

August 21, 2021
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Reply from Carter Westwood

Thank you for taking the time to leave a review, we are pleased you are happy with our service.

Rated 5 out of 5 stars

Extremely professional

Extremely professional, helpful. The agent we dealt with was Jonathan and he explained everything in plain language so we could understand it. He was in the end of the phone to help us fill out our form if we wasn't sure. Considering we bout our will via a Groupon deal the company didn't treat us any different. Infact not only did all 4 of us get our will do we also had the company, especially Jonathan do power of attorney for us. Would definitely recommend using the company to do your will, its something we have put off for many years, now having done them it's like a big weight has been lifted. Don't put it off, if you think it's going to cost £100s and money is an issue go onto either Groupon or wowcher. Thanks jackie

August 21, 2021
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Reply from Carter Westwood

Thank you for taking the time to leave us a review. We will pass your kind comments onto Jonathon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Jamie Jones was great. He was really helpful, friendly but professional and took time to explain anything I didn’t understand. I would recommend the service to others.

August 19, 2021
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Reply from Carter Westwood

Thank you for taking the time to leave us a review. We will pass your kind comments onto Jamie.

Rated 4 out of 5 stars

This Will was initially purchased on…

This Will was initially purchased on Wowcher in what I thought was too good to be true.
If you think that it usually is. I feel it should have been stated that ONLY a very basic Will was what was on offer and nothing involving Trusts or holding Wills for safe keeping etc this is just to mention two things were there are numerous.
In saying all the above the service we received was excellent and the person dealing with us was very competent & knowledgeable. We feel everything was fully explained and all queries were addressed in a positive manner.

August 9, 2021
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Reply from Carter Westwood

Thank you Mrs Maddocks for taking the time to leave us a review. We are pleased you found your consultant competent & knowledgeable

Rated 5 out of 5 stars

Lisa is just amazing!

We purchased 2 mirror wills from Wowcher, Lisa contacted us and she has been amazing. So amazing we have even recommended family to her. We needed life cover as we were buying a house and Lisa worked tirelessly to get us the best cover for less than we were paying. She is lovely, helpful, knowledgeable and very patient. We ended purchasing Trust Wills due to buying the house. There was no hard sell, and the process was very easy from start to finish. The communication was excellent, Lisa is just brilliant and I would recommend her. Thank you Lisa Walters you have looked after us and we will definitely using you in the future.

July 26, 2021
Unprompted review
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Reply from Carter Westwood

Thank you for your feedback; we will make sure we share your comments with Lisa.

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