I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
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I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more
Company replied
“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”
Company replied
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more
Company replied
Company details
Written by the company
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
Contact info
United States
- info@carticenyc.com
- carticenyc.com
2.8
Average
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carticenyc
Thank you so much! 💎 We’re so glad you’re happy with the quality. Your support means a lot to us, and we hope you continue enjoying your piece! ✨
“Sophie was quick and very helpful.”
“Sophie was quick and very helpful.”
“They solved my problem right away and were super friendly.”
“Great customer service. Easy and stress-free.”
May 27, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We're so glad Sophie was able to help you quickly and make the whole process easy and stress-free.
We truly appreciate your support and are always here if you need us again! ✨
I bought the membership accidentally…
I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchased was great, im asked on a daily basis about where I purchased it and how great it looks!
April 16, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for sharing your experience 💎 We’re glad we could quickly resolve the membership issue for you and that you’re loving your jewelry!
Hearing that you get compliments every day truly means a lot to us. Thank you for your support, and we hope you continue enjoying your pieces! ✨
Haven’t received yet
June 6, 2026
Unprompted review
Reply from Carticenyc
Hi there,
I’m really sorry to hear that you still haven’t received your order. I know how frustrating it can be to wait for a package, especially when you’re excited to receive it and there hasn’t been a clear resolution yet.
We’d like to look into this for you and find out exactly what’s going on with your shipment. Sometimes delays can occur while a package is in transit, but we understand that doesn’t make the waiting any easier.
Please email us at info@carticenyc.com with your order details so our team can review the tracking, investigate the status of your package, and help work toward a resolution as quickly as possible.
Thank you for your patience — we appreciate the opportunity to assist you and get this sorted out.
Wonderful piece of jewelry love my…
Wonderful piece of jewelry love my necklace my bracelet and my watch had a little problem but to watch but they came right on in and fixed it send me another watch loving it I got to say one of the best buys I have made
March 11, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re thrilled to hear you’re loving your necklace, bracelet, and watch!
We’re also glad we could quickly resolve the issue with your watch and get a replacement out to you. Hearing that this was one of the best purchases you’ve made truly means a lot to us ✨ Thank you for your support!
It came on time it was beautiful when I…
It came on time it was beautiful when I open up the box my son love it
May 31, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re so happy to hear your order arrived on time and that your son loved it! ✨
Nothing makes us happier than knowing our pieces brought a smile when the box was opened. We truly appreciate your support! 🙏💙
I love the watch but I really don’t…
I love the watch but I really don’t think it’s real
May 31, 2026
Unprompted review
Reply from Carticenyc
Thank you for your feedback 💎 We're glad to hear you love the watch!
I was notified every step of the way…
I was notified every step of the way concerning the where abouts of the product. I felt important. They are the best .I will buy more products here .
May 31, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re really happy to hear you felt updated and taken care of every step of the way — that means a lot to us.
We truly appreciate your support and look forward to your next order ✨🙏
Great product and service
Product was perfect and so was the service
March 18, 2026
Unprompted review
Reply from Carticenyc
Thank you so much 💎 We’re really happy to hear you loved both the product and the service.
We truly appreciate your support and look forward to serving you again ✨🙏
The new necklace and bracelet faded…
The new necklace and bracelet faded again. I thought it was fade proof.
May 11, 2026
Unprompted review
Reply from Carticenyc
Hi Jerome,
I’m really sorry to hear that. I can understand how disappointing that must be, especially after giving the products another chance and expecting them to hold up better.
When you purchase jewelry advertised for durability, it's completely reasonable to expect it to maintain its appearance with normal wear. Seeing the same issue happen again would be frustrating, and I understand why you're concerned.
We'd really like the opportunity to take a closer look at this and find a solution for you. Please email us at info@carticenyc.com with your order details and some photos of the fading so our team can properly investigate and assist you.
Thank you for bringing this to our attention. We appreciate your patience and the chance to make this right.
the shipment came as expected and the…
the shipment came as expected and the quality of the gold chain was worth the price. I will order other products in the future and share with my friends.
May 29, 2026
Unprompted review
Reply from Carticenyc
Thank you so much 💎 We’re really glad to hear your shipment arrived as expected and that you’re happy with the quality of your gold chain.
We truly appreciate your support and are excited to hear you’ll be ordering again and sharing with your friends ✨🙏
Great 👍
Pros: Great, the team is very helpful when needed it , the product and material way better than expected ,easy to use system and a variety of items to choose from
Cons: Just take to long wish it was a faster way
May 4, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your honest feedback 💎 We’re really glad to hear you found our team helpful and that you’re happy with the quality, materials, and variety of products.
We also appreciate your note about the delivery time — we understand faster shipping would make the experience even better, and we’re always working on improving this ✨
Thanks again for your support 🙏
I order a watch and bracelet combo and…
I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they don't know what happen. And as of yet has not issued me a refund despite sending photos how my package arrived. This company is a scam
May 26, 2026
Unprompted review
Reply from Carticenyc
Hi Shamil,
I’m really sorry you experienced this. Opening a package and finding an empty box instead of the items you ordered would be incredibly upsetting and frustrating for anyone, especially after spending your money and waiting for the delivery.
I also understand why the condition of the packaging raised concerns for you. Receiving a package that appeared tampered with and then feeling like you weren’t getting clear answers afterward would naturally leave you feeling disappointed and unheard. That’s not the experience we want for our customers.
Please know that situations like this are taken seriously, especially when there are signs the package may have been damaged or interfered with during transit. We truly want the chance to review everything carefully and help work toward a proper resolution for you.
Please email us at info@carticenyc.com with your order details, photos of the packaging and box, and any previous communication so our team can fully investigate this and assist you as quickly as possible.
Thank you for bringing this to our attention — we genuinely want to make this right for you.
Reply from Carticenyc
Thank you so much! 💎 We’re so happy to hear you’re loving the watches ✨ Nothing better than seeing our customers excited about their pieces!
Cartice is GREAT .
Cartice is GREAT .. they NEVER Disappoint me . I will CONTINUOUSLY Order their Products !
May 25, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for the love and continued support 💎 We’re truly happy to hear we’ve been able to keep delivering for you!
Can’t wait to keep icing you out with more pieces ✨🙏
BEFORE YOU BUY FROM CARTICE
BEFORE YOU BUY FROM CARTICE. OUTTA MN! CARTICE JEWELRY IS A SCAM DON'T BUY DON'T BUY DON'T BUY! NO REFUND NO EXCHANGE!
May 7, 2026
Unprompted review
Reply from Carticenyc
Hi Samuel,
I’m really sorry to hear how frustrated and disappointed you are. When someone feels let down by their experience — especially when it involves refunds or exchanges — it can understandably lead to a lot of anger and distrust, and we don’t take that lightly.
We never want any customer to feel ignored or stuck without support. While we understand your frustration, we’d still genuinely like the opportunity to review your specific situation properly and see what happened with your order or request.
Please email us at info@carticenyc.com with your order details, proof of purchase, and any previous communication so our team can investigate this further and work toward a resolution for you as soon as possible.
We truly appreciate you bringing this to our attention and hope we can help make things right.
Sophie went above and beyond to assist…
Sophie went above and beyond to assist in resolving the issue I had with satisfactory. Thank you Sophie!
May 4, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re really glad to hear Sophie was able to go above and beyond and help resolve your issue to your satisfaction.
We truly appreciate your support and feedback 🙏✨
Easy and quick response from the…
Easy and quick response from the company, loved my experience and there customer relations.
May 21, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re really happy to hear you loved your experience and that our team was able to assist you quickly and easily.
We truly appreciate your support and feedback 🙏✨
Okay
Delivered on time but had a mix up with order didn't get special i order but bracelet was nice
February 10, 2026
Unprompted review
Reply from Carticenyc
Thank you for your feedback 💎 We’re sorry about the mix-up with your order, but we’re really glad to hear your bracelet still impressed you and arrived on time.
We truly appreciate your patience and support, and we’ll continue working to make every experience even better ✨
Kind words
They have been very helpful when my order isn't here on time, they are quick to respond when I write with a situation and they give updates every step of the way. And very generous and nice!
March 8, 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words 💎 We’re really glad our team was able to keep you updated and support you through your order — that’s exactly how we aim to handle every situation.
We truly appreciate your patience and support 🙏✨
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