Cartime Reviews 3,742

Cartime (Bury) are OK, but not great.
The car I bought from them is OK (needed a new battery after 3 weeks), but once you have bought from them - any ongoing support seems to be over.

I recently had a really pleasant experience at Cartime in Rochdale. From the moment I arrived, the team were welcoming but not pushy at all, which can often be off-putting when buying a car. I was given the time and space to look around and view the cars at my own leisure without any pressure.

Mohammad was especially excellent throughout the process. He listened carefully, was friendly and knowledgeable, and clearly understood my situation as I was working to a tight timeframe to collect the car I purchased. He went above and beyond to make sure everything was ready on time and really pulled it out of the bag for me.

Overall, a smooth and stress-free experience. I would definitely recommend Cartime and especially Mohammad for his great customer service and professionalism.

Had seen cars online and reached out to company spoke with Bradley good advise given which resulted in us visiting the Bury garage. Whilst looking around the garage Bradley did call to check if still interested in the car.
Met him in the car park good advise regarding the cars on offer , although we did have a set car we wanted.
From entering the car sales forecourt and driving out with our new car was 2 hours
Great service
Will deffo use Cartime again and recommend to friends and family.

My advice is based on my ongoing problems with Cartime Bury and is please THINK TWICE before making a purchase and make sure you fully check everything out, I wish I had. I purchased a Tesla having travelled a distance following telephone calls with their salesman Paul and assurances that the vehicle would be ready to drive away should a sale be agreed only to find on arrival it needed a new windscreen. Reluctantly, I agreed to test drive it, as I had travelled for nearly three hours. On the drive I really liked the car so agreed the deal. My part ex was in excellent condition and they agreed to deliver the Tesla to me and drive my car back when the windscreen had been replaced. I was going on holiday that weekend so delivery took place on the Friday as I travelled early Saturday morning. Handover was extremely rushed due to the driver (owners brother) wanting to get back on road to help his mum, being in the care profession this I duly understood and appreciated. As soon as I took the car out I found that the heating didn’t work at all. Other faults such as the poor pre valet of the car and broken buttons to passenger seat along with what I think was windscreen glue on dash board i decided the car needed to go back and it was returned on the Monday by my son at my cost so that diagnostic/repairs could happen while I was away for two weeks, I told them I need a car to get to work. They said if they needed it longer they would sort a car for me (still waiting for that one) Limited to NO COMMUNICATION at all on progress of vehicle. I retuned from holiday and still no update, even though I had been emailed to say I would get one. No one seems to answer my calls for an update. The only communication l have really is via email when they bother to reply that is. Empty promises of support. No updates and terrible after sales is my ongoing experience . Furthermore, despite saying they would give me a definitive date for the defect being fixed and car ready to be returned to me in a satisfactory condition by the evening of 14th April I am still waiting !!!!!!!!!!! WHAT A SURPRISE!!!
I will refer this to the ombudsman if I have too and plan to take some legal advice as technically I am still within my 30 days short term rejection period having not explicitly waived my rights even with agreeing the repair. Despite Cartime saying they will not accept the rejection as repairs have commenced I do intend to seek legal clarification on this if no resolution by end of this week.
Unfortunate really because I do like the car. Its a shame they cannot provide the service they so advertise they do.
Make your own mind up - but this is my experience and appreciate everyone’s may not be the same. Stress, raised anxiety along with pure frustration and lastly out of pocket costs with no car having spent over 16k DISGRACE

Exceptional service very pinot efficient and very professional thank you !

I spoke to a manager regarding a specific car make and model and to my understanding the manager was a amateur in Sales he was extremely under experienced in his job role who appointed him as a manager rudeness and attitudes doesn’t run a good business and Jamie as a manager is sinking the boat my advice would be never buy from a place that disrespects you as a customer he didn’t want a Sale and the company should look into this that would be my opinion never go Nelson Car time waste of petrol and time give respect get respect.

Paul was great and very helpful thank you so much.

Car was filthy chipped windscreen bad sales people.went to pic car up at 12.30 got car at 530 all rushed in the end it was raining so couldn't examine the car properly when I got home noticed a chipped windscreen the car was filthy and when there cleaning products smell wore of the car smells really bad cost me nearly 400 to put right they offered me 50 pound I told them to keep it. Don't buy a car from these or you will regret it they don't care once car is sold plus I had to pay for my logbook stay clear go to a proper car dealership

A dodgy second hand car dealship selling dodgy cars. If you buy a car from here it's pot luck that you'll get a car thats got no issues. The 62 point car check they claim to do is a load of rubbish, they will 'miss' the most basic things and when things go wrong on your side they aren't interested. Even if you've owned the car 1 day. If they actually checked their vehicles properly this would save them and the customer a lot of hassle.

They are quick to take your money but wont entertain anything if you are having issues with the car.

If you're even considering buying a car from here, bring an OBD reader, a mechanic and have a decent length test drive. Check all the gaps inbetween the bonnet and all the panels to check it hasn't been in an accident.

This place reminds me of the car dealership off matilda. These cowboys dont care if you lose thousands of pounds through repairs after they sell you the vehicle. Be warned people..

Really great service. Worked really hard to get the car ready and done over A busy bank holiday weekend. Would recommend highly. The car is beautiful and clean.

Brilliant interaction with Michael from start to finish and was very professional and helpful

My experience with paul in the bury branch was amazing from start to finish and i would recommend this branch to anyone .

Micheal Jackson was the most amazing car sales man we’ve ever met! He was genuinely incredible from the moment we walked in!

He made our process so easy, quick and most of all fun. I would trust Micheal with all my car sales moving forward!

Michael was fantastic and genuinely interested in us, no pressure to buy a car and super helpful. Would buy off him again without question

Came to Cartime today after speaking with Michael on the phone in response to my enquiry - genuine man who isn’t pushy and works hard to get the best deals to suit your needs. Wouldn’t hesitate in recommending - great service and great car!!

Absolute disgrace of a company. Bought an 11 month old 25k car only to realise the day after it wasn’t rain on the headlight it was full of water inside then to notice it was a replacement from a scrapyard.closer inspection found a cracked front grill and wheel arch not lined up correctly. Took the car back in to Nelson that same day to be told yep looks like it’s been a bump for all the reasons above but contact our service team as it’s no longer a sales issue. I asked for the number to be told just google it that’s where the fun started. A shambles trying to find the right person nobody wanted to deal with it so I decided to reject the car for a refund. Naively I never expected to be buying a botched up accident repaird car for that sort of money. Had the car in to a body shop for a full report and yes it had been re sprayed,masking tape still stuck under the grill
Plus the other issues. Cartime did their own inspection and found nothing wrong with the car shock. They lie through there back teeth discrediting the body shops report who incidentally didn’t take kindly to this. All they keep coming back with is in so many words unlucky you had the chance to fine the issues before you bought it. Asked out of curiosity would you put a new headlight in as it was still under there 30 day warranty to be told no but we will find you somewhere that will for fair price lol. You couldn’t make it up. Please never use this company to purchase a car there’s a good chance you will regret it.

Made a job I’ve been putting off for a while as easy as possible! Thank you

Recently bought a new car from Michael and had a great experience.

Michael was friendly and provided all information required. It was a quick service which I really appreciated.

Thank you!

Initially liked the service, went ahead with the purchase not at the fantastic appealing rate advertised, no it was 12%!! drove away home pulled away the paper floor mat to see hole in the footwell mat in a tesla 4yr old!! Then noticed a chip in the windscreen, left it be,but now come to get new tyres to be told the tyres on this EV r not EV tyres!! So now with the high interest rate applied im in negative equity & stuck with the agreement for another 12mths to hand back...this co isnt like your nissan or mercedes where you can clearly see your end term valuation etc, its all very jazzed up & quickly moved on to sign n take away
If you have bad credit then maybe this is an option but god help if u have an accident as you will owe more than the cars value...get a bank loan n finance part to keep your rights!

Fast efficient service with a smile, I was delighted with the way I was treated and with the car. Highly recommended, they went out of their way to help me.